Dog Friendly Stoke on Trent Holiday Cottages

Reviews

What our customers say about their holidays

• Sadie - Verified booking

  There are several things that we think could be improved, not only with the property but also the "lack" of "care" from the owners.

  We were here when the temperature was below freezing all week. The path to the front door was old, well worn and shiny brick. It was covered in ice all week and not once was salt/grit put onto it. The bathroom is large and there was only one working radiator to warm it, which it only just did. The towel rail didn't work at all. The kitchen had dust and cobwebs in a few areas. We appreciate that the property is grade 2 listed but some of the windows are in need of replacing as they did let a lot of draughts through. When you pay a £100 supplement to use the hot tub it is not very fair for the owner to complain that the water temperature had been increased or for a restriction to be put on certain functions of the tub. If the owners are concerned about their electricity bills perhaps they shouldn't be allowing usage during winter months. Clearer instruction should also be given regarding recycling waste bins, e.g. when they should be put out rather than the owner walking through to the kitchen just before patrons are about to eat and female guests are in nightwear. A welcome pack should also be considered for guests, including milk and small loaf of bread perhaps, to make people feel welcomed. Maybe even some locally produced goods such as cakes, scones, jams etc could be left to promote the area. There are a number of cables and wires that should be tidied up and made safe behind the TV as they are currently a trip hazard. The hot tap in the upstairs toilet needs fixing as it does not turn on. And the toilet seat was loose. The cottage itself is nice enough, but more care and attention needs to be taken regarding all of the above. Unfortunately, we couldn't and wouldn't recommend the property.

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• Darren - Verified booking

  There is no welcome pack only 4 sheets of A4 paper of rules and instructions.

  The parking is extremely restricted, having to reverse out of a tight space. The beds are cheap and very uncomfortable, you can feel the springs through the mattress. The photo of the property is misleading, you only get a third of the property. There is no privacy, as the windows at the front of the property are overlooking the owners garden and the rear garden which you can use is overlooked by the owners main kitchen window, plus you have to walk through the owners garden to access the property, where the hot tub is located. I had to pay a £125 good house keeping deposit on top of the rental and insurance which was returned after our stay. However, this wasn't mentioned prior to our booking. I didn't receive a receipt or any information as to what I'd paid the deposit for. Terms and conditions etc. Our general experience was that everything was about the owners making as much money as possible and not about the guests stay from no welcome gifts, to cheap toilet handwash and a dirty kitchen sponge. On a personal note, we had just driven 4 hours to stallington Hall Farm only to be greeted by Tim with rules concerning the use of the property. Maybe next time have a pint of milk ready and add your rules to your A4 paper.

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• Karen - Verified booking

  The property was fabulous and is in a fantastic location.

  Exactly what we were looking for. Communication from the host was excellent and he sent us a really useful information pack via email in advance, which was much appreciated. There were also some very kind supplies provided on arrivals which was very kind and a lovely thing to do. As I say the stay was really great and the only part that caused us concern was the access to one side in the loft bedroom between the narrow stair access. The loft room.is split in two and the left hand side (when assending the stairs) of the loft bedroom (1 single bed to each side which was split by the staircase) led straight into the void of the top of the staircase and even although there was a stairgate provided, due to the layout it could be used slightly further down the stairs. This did still leave the real possibility that the children could drop down a few steps into the top of the narrow stairwell. We improvised by moving the bedside cabinet to block of the drop area and put the eldest (5 year old) of the two children into the bed located in that side of the loft room.

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• Timothy - Verified booking

  The cottage was beautiful.

  It is a very sympathetically restored 500yr old black & white beamed house that retained all its character while being decorated and fitted out to suit the 21st century. A hot tub, WiFi, Netflix and an XBox for the downtime, a good oven, dishwasher and washing machine - and all the matching crockery, glassware, cutlery, pans and trays etc you could ever need. It seemed every item had been chosen not just for its utility, but also it's looks and the furnishing, linen and towels reflected the same care. Finally, it's location was good to get to so many areas easily and you are given an electronic fob to open and close the electric gates so you always knew your car was parked up safely. We just don't have any criticism at all and can only think someone upset by the lack of right angles to the walls and floors could find any fault. We had a lovely week of touring and coming back to real comfort. 10/10!

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• Lee - Verified booking

  Very nice cottage, very clean and welcoming, good enclosed garden for the dog, secure off road parking which is always a plus, everything you need in the kitchen and lounge, friendly and helpful hosts in Tim and Rosie.

  The only negative comment is in relation to the beds. The bed frames are quite flimsy and creak when you move. The mattresses on the 2 double beds are very soft and saggy ... they definitely need replacing. Just a small suggestion ... a small 'welcome basket or box' of tea, coffee, sugar, biscuits (for both humans and dogs) with a small drop of milk in the fridge would be a nice touch on arrival to refresh after a long journey. I have always found this a nice gesture in other cottages we have stayed at. To be fair, there were canisters on the kitchen windowsill which may have had items in them, but as we brought our own, I didn't check. Despite the weather, we thoroughly enjoyed our stayed and would certainly recommend this cottage to dog owners.

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