Dog Friendly Cottages in Cumbria

Reviews

What our customers say about their holidays

• Jean - Verified booking

  Yes definitely you both need feedback, particularly the owners.

  Reason for visit: Daughter, husband, 2 grandchildren, my husband and myself celebrating my husbands birthday. 1. Advertised as a new lodge 2020. Bearing in mind Lockdown, we expected this lodge to be immaculate. The owners have provided everything and beyond so extremely pleased re. there side. Initial first walk in, wow what a lovely lodge. However the carpets throughout the lodge were extremely badly stained and the cleaning standard very poor which personally I feel not acceptable and completely let the lodge down. Skirting boards, backs of toilets, Venetian blinds and inside showers not acceptable. A tissue and a makeup brush under two beds from previous customers. I have taken photographs if needed. Towels, bedding, bath mats all excellent. 2. The fridge/freezer is a great size, unfortunately the freezer was so iced up you couldn’t open 2 of the drawers. I ended up using a knife to ‘hack off’ the ice to allow to open. The fridge was definitely not getting to temperature (too warm). 3. Oven needs a good clean, although I have seen worse. 4. Pedal bin did have a bin liner in but had not been cleaned out underneath and smelt terrible with bits of garbage stuck to the bottom. 5. Hot and cold water temperature varies very hot/cold in shower - be mindful with little ones. Kettle used constantly for hot water in the kitchen as very little hot available. 6. The lodge is advertised as having wi-if - NO Wi-fi whatsoever therefore NO access to Netflix etc 7. Trees to one side of the lodge need cutting back - extremely dark on 2 bedrooms. The lodge is in a lovely quite, private location. 8. The hot tub was fantastic and the decking very clean! 9. The general site facilities were not used by us apart from the swimming pool and outdoor play area with our grandchildren 5 and 7. Unfortunately everyone was called out of the pool at the same time and the changing rooms were absolutely chaotic… not enough cubicles or areas to dry. Mum and dad’s with babies had no where to sort themselves, we all ended trying to get dressed on the very wet floor on top of each other, parents were complaining to each other say how ridiculous it was calling everyone out at the same time. In future we would realise to get out 15 mins before the end of the swimming session. The toilets need checking far more frequently, dirty, wet through and no toilet paper. 10. The grounds and woodland walk beautiful and the site is in a excellent location. 11. SO, we feel the lodge should be advertised in more detail what it provides. We personally took far too many kitchen items with us when in fact the owner had thought and provided absolutely everything! Overall for £2300+ for one week we would expect better cleanliness and wi-fi. Having said all that we did enjoy our holiday.

  Read more less >

• Miss Cheryl Wyatt - Verified booking

  This is the first time we have visited since the renovations of the lodge and without doubt, we were not surprised at how wonderful it was!

  As cosy and homely with everything you need like the previous lodge, but this time with some amazing additions! Beautifully decorated. Spacious and roomy. Stunning kitchen. En suit in master bedroom and TVs in two bedrooms for those lazy mornings. We were lucky enough to catch our break over Christmas and we had the most excellent time after such a rubbish year. The tree was up and decorated, with a little wrapped present and a bottle off the owners. Those little touches really kick off the stay and make it even more special. We hosted for Christmas Day and the kitchen was perfect for cooking Christmas dinner but still being with family (it has a huge breakfast bar and stools and looks over the dining table). It was exceptionally clean and maintained to a high standard. The hot tub was still cleaned and serviced over Christmas and despite covid so we felt really reassured of safety. We literally stayed on the park for the whole five days due to restrictions but it was the most lovely relaxing time in a beautiful space. We were very sad to leave. Already booked again for next Christmas and will try and squeeze a mid year one in too! Thank you to the owners for looking after us and for always making our stay at 21 Langdale so lovely. What did you enjoy most about your stay? The kitchen is exceptional. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Cold crisp wintery walk around basecamp with the dogs. Watching the deer

  Read more less >

• Neil - Verified booking

  This was our first time at staying at 21 langdale lodge at white cross bay, our first impressions when we walked in was ‘wow’.

  The lodge was so spacious and very well kept, ideal for our family of 5. The first thing our children wanted to do was go in the hot tub, unfortunately when we looked at the hot tub it hadn’t been turned on early enough for our arrival and was no where near hot enough for us and the children to use. This meant that it wouldn’t be heated fully until the day after which as you can imagine our children were not very happy with this. Just feel that with the amount of money in which we paid to stay for the 3 nights this should be something in which would be priority as it should be ready to use immediately. Another down side to the lodge is that the Wi-Fi is so poor. You would of thought that with it being so close the main reception/restaurant etc on the park itself it would have better Wi-Fi or at least the owner would sort something out, especially in the modern times. Again having three young children wanting to use technology at certain times when we were in the lodge they couldn’t due to this issue. Overall we can’t fault the cleanliness and the overall look and facilities that were provided in the lodge it really is a gorgeous. Also the complimentary bottle of Prosecco on arrival was a lovely touch. In all i just feel that the Wi-Fi needs to be improved and obviously making sure that the hot tub is to the temperature needed on arrival.

  Read more less >

• Andre - Verified booking

  Had a four night stay at the Langdale Lodge.

  The lodge was clean and tidy, the lounge\kitchen was comfortable and spacious. Those are the positives but unfortunately there were a number of negatives. (1) The main TV is on the way out and needs replacing, 2/3 of the screen the pixels/screen are blue compared to the left hand side. (2) The bed was uncomfortable with the springs digging in our backs. Had to use the divert from other bed to lie on to make the mattress comfortable. (3) The temperature control in en-suite shower needs replacing. Hardly moves so you have the option of scolding hot or very hot. (4) The park is very nosy with large vehicles driving up and down the roads at all hours. On our second night we had a fuel truck filling up outside our bedroom window for 45 mins and didn’t leave until nearly 11pm. The hot tub is also outside the bedroom window so it comes on periodically through out the night to heat the water which wakes you up if your a light sleeper. Shame these things happened some avoidable while others unavoidable, this was the first and last time I’d book this park.

  Read more less >

• Viviane - Verified booking

  For a start it is very difficult to contact Sykes cottage customer service, there is no email contact on the website, and only an automated phone line.

  Only managed to get an answer by using Facebook (I was being charged extra for no reason)! When I booked I had no idea this was a Dean Park resort, which I wouldn't have booked if I knew! As soon as the full payment was made, a full list of instruction and restriction was forwarded to me! That was before I even got there. Ie Wifi advertised but then being told it's only enough to read emails.... When we arrived, (in the freezing lodge), the lodge next to ours was having work done and our relaxing holiday started with banging and drilling noises ! But It's in the T&Cs; .... so no compensation! There was little instructions in the lodge, the fridge wasn't closing but after a call to maintenance I was told to remove the big bottles. If they knew about it, why not put in a note? The lodge was spacious and clean just not very private which is deceiving on the pictures.

  Read more less >