Dog Friendly Burford Holiday Cottages

Reviews

What our customers say about their holidays

• Katherine - Verified booking

  Firstly, it was a lovely break away with our dog for our 4 year anniversary.

  The cottage is well located with a local pub and a close walk to Burford town being only 5-10 minutes away. We enjoyed mostly how quiet and rural this property was as this cottage gave off a homely countryside vibe and just screams “Cotswolds” which is exactly what we were looking for. I rated the cleanliness above because of the following we come across during our stay: 1) Large and small shower head are covered in hard water stains and specks of mold. 2) The shower screen seal is mouldy. 3) The Kettle was quite a large concern for us from the beginning so we actually ended up purchasing a kettle from the nearest B&M to use during our stay. Starting with the outer appearance with the paint chipping and limescale covering the handle. Upon opening the kettle, there was further limescale. 4) The Toaster (which we didn’t end up using for this reason) had a fair amount of bread crumbs in the bottom as I am coeliac this is too big of a risk. 5) We found various cobwebs around the property. I rated the comfort above because of our personal preferences below: 1) The Sofa 2) Memory foam mattresses Overall, we would recommend but would make people aware of which I have highlighted above as considering the price I would expect the cleanliness to reflect this which saddened us more than anything else due to it being such a beautiful cottage with so much potential. In regard to the facilities, we found these very convenient due to there being a washer/dryer and a dishwasher available.

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• Gillian - Verified booking

  I have been in email contact about poor cleanliness but you were not interested.

  Thick dust in specific areas. Bedroom. 1 particularly on slope area. Someones socks left under table - thick floor dust where not cleaned properly Thick long black hair in property. Tea stained sink and washing up bowl just needed bleaching. Toe nail and pill in bedroom 2 on floor between 2 beds. Kitchen cupboard fronts had food debris and not cleaned. Fridge not clean. TV needs an upgrade to smart tv. Unsightly air brick behind tv. Kitchen poorly equipped - 4 knives, 4 forks for 4 people is not enough. No baking trays. Knives in knife block a have rust spots from dishwasher. Inadequate bedroom storage - no hanging space at all Local office were helpful but overall - Poor customer service as can not ring to discuss and received standard email saying matter is resolved and I did not follow process and report on arrival. No one took time to listen I was not seeking compensation but wanted to.alert to poor cleanliness. So assume my feed back wil be ignored and poor standards will continue. Of course you are welcome to publish but of course you wont! Oh and requested arrival time of 6pm unreasonable particularly when property had not been cleaned properly. Had assumed later arrival time was to allow more time for cleaning

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• Gregory - Verified booking

  In many respects the property has met our expectations.

  However, a number of problems needed attention, which meant it was not been all we wished for or might reasonably have expected. On arrival there was an offensive drain smell from one of the 1st floor bathrooms. We found there was no coffee pot or teapot provided. Action from the management company remedied these problems the following day. First one, then both ovens ceased to operate between the third and fifth days of our stay. After a visit from an engineer arranged by the management company we had one oven which intermittently worked and then stopped altogether. This affected our ability to cater as we had planned. On the fourth day of our stay the kitchen tap unit came apart, leaking water when used and requiring a plumber to visit and repair it. I do not think it it reasonable to have encountered so many separate problems in a property marketed at this price point and by a company of your reputation. These issues were raised with Sykes in emails on 15th June and 22nd June. No reply has been received as of 1st July

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• Oscar - Verified booking

  We loved Dolphin House.

  We were a group of 8 (four couples) who gathered for 5 days over New Years. We were without cars, so the location in Burford was unbeatable -- we could walk to myriad restaurants, stores, and local scenery. The house is in terrific shape, is beautifully decorated and maintained, and provides a very pleasant stay. The kitchen is well equipped for cooking -- though there were a few additional items we would have appreciated, such as a drip coffee maker (there is a Nespresso for making one cup at a time), and many supplies were extremely limited in quantity (dishwasher detergent, bin and recycle bags), which required us to purchase more. While a number of reviews mention street noise, we really didn't notice! Skyes was reasonably good (particularly over the holiday) about responding to a few maintenance issues -- the front door lock was sufficiently sticky that there was one night we couldn't get into the house, they offered a small refund for a non-working fireplace, etc.

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• Emily - Verified booking

  This is a pretty little cottage in a good location.

  However it was too small for us with two active young children (4 years and 18 months). A couple of examples: there isn't room in the sitting area for a play mat, in the twin room the beds only just fit inside so you can't move them to put pillows on the floor in case of a kid rolling out of bed and there is only a cube fridge that doesn't fit a full family shop. The opening words of the housebook are 'welcome to our cosy little cottage'. That is totally accurate and it's a pity language like that wasn't included in the online listing (at least when we booked). I don't want to badmouth the property as it is clean, nicely finished and would be lovely for adults who intended to walk and eat out at pubs, or maybe with older teenage children. But it wasn't suitable for us and it's a shame the listing didn't make the compact nature of the property clearer.

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