Dog Friendly South East Holiday Cottages

Reviews

What our customers say about their holidays

• Joseph - Verified booking

  The property generally was quite good but with a few problems.

  1. The wooden slats under the mattress were damaged causing the mattress to fall though them the first time I used it. I managed to patch them up temporarily. 2. The bedding was awful. All polyester- causing my wife and I to sweat profusely, made worse by the warm weather. We ended up buying a new cotton duvet cover, sheet and pillowcases. 3. The shower was excellent (one of the best I have ever used) but the shallowness of the shower tray meant I had to keep checking to see if it was overflowing. 4. Wi-Fi. Couldn't get it to work on any of our devices. Maybe it was my ineptitude. Maybe it was the complicated password which had been written with amendments added to it. Very frustrating. I gave up with it. 5. The Ninja had not been washed/cleaned prior to our arrival. There was a significant amount of oil and food residue left in it. I cleaned the inside containers myself but they were pretty grubby and needed soaking, suggesting to me they had not been cleaned properly for some time. 6. The house itself was good apart from the above niggles. The location was fantastic with easy walking access to the beach, Whitstable and Tankerton. The bus stopping outside was a real bonus allowing us to travel to Canterbury and Herne Bay. 7. Sykes. I didn't like doing business with the rental company. I thought the tone of their emails to be abrupt bordering on threatening. I was surprised by the booking fee. They charged me for a pet which I did not request. I won't book through them again.

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• Mr Brian Whalley - Verified booking

  The property was in dire need of a facelift. Plus the fixtures and fitttings were below our usual expectations. The main problem were the beds. Extremely old and totally uncomfortable. I tried to sleep on the sofa one night but it was too short being only a 2 seater. We slept on top of 2 eiderdowns in our own sleeping bags and still found the bed hard and lumpy. The mattress was thin and springs could be felt inside and the base was as old as the arc. Overall I couldn't wait to get home for a decent nights sleep. The tv in the property is small and old with a poor quality picture and poor sound quality. The wifi, on the other hand, was good. We loved Brighton but would not stay in the same property and would not recommend it to anyone. We have used ypur company before when we stayed in Saundersfoot. That property was great. However we feel we have been let down with this current rental plus it was nearly double the price of Saundersfoot. This means, by default, that we would hesitate to use your company again as we assume that you would vet all properties you advertise for rental. This particular property is well below standard. Finally, the cooker extractor fan needs to be replaced. It smells, is rusty and is obviously well past its sell by date. Sorry to be the bearer of bad news but you have asked for honest feedback.

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• Armour - Verified booking

  The house is in a prefect location, it is close to Rye and Tenterden.

  The house is situated on a lovely country estate, with access to wood and vinyard walks. It is a wonderful location for a country and beach holiday. Unfortunately, there are problems that could easely corrected. 1 cleanliness, old cobwebs at high level, must be at least two years old. Crisps found between sofa cushions. Not ours as we dont esat crisps! 2 The vacuum is not up to standard, many long dog hairs in the carpet. 3 Cooking pans old and worn 4 Glasses, no matching glasses. There are not four matching glasses. Including wine, champagne, beer, or water. 5 Outdoor furniture, We noted this on last years revews the outdoor furniture is worn, rotting and dangerous. If you use the deck in the garden, you take your life in your hands. 6 Lack of occasional tables, the furniture placed like a coffee table is style over funtion, just leather foot stools. No way of placing cups on them. 7. No shower in the downstairs bathroom. 8. There were many lamps not working in light fittings especially in the kitchenette area making it difficult to work in, especially for the visually impaired. On the plus side the the beds were extremely comfortable with good quality bedding. To sum up it could be magnificent with a bit more care and attention to detail.

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• John - Verified booking

  Great rural location.

  Well placed to explore the local area, and it was good to have the use of a local map, and nice to enjoy a game of tennis. However, we found the creaky floors intolerable and would not return because of this. The wooden flooring in the ground floor ensuite bathroom was swollen from a water leak so the door would not shut and the wallpaper was hanging off the bathroom wall. The whole living area is too small and there would not be enough space for 4 people. The oven, hob and microwave are good, but there is nowhere for guests to store their food, and there is no step stool to reach the high kitchen shelves. The dining corner is cramped and the bench seating is uncomfortable. Despite comments from guests last summer the owners had not replaced the ancient garden table and chairs so it was not possible to eat outside in the lovely garden. This property is advertised with a 5 star rating which we don't feel it merits.

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• Alan - Verified booking

  Generally well appointed.

  Bedrooms and bathroom facilities very good & clean. Main room very dark [dark ceiling & walls] and some light bulbs not working. Although rest of cottage clean, ceiling festooned with cobwebs & also on stairs. There were also some "niggling" aspects that would be simple to resolve i.e. Ironing board cover very flimsy with broken strings; oven instructions not very clear [changing temperature]. No instructions re rubbish recycling/collection day or what to do with dirty laundry. No kitchen scissors; chopping boards [other than wooden board]; draining rack for washing up; small side tables to place drinks. Blind on front door missing. Could do with more storage space & some shelves too high for shorter people. We enjoyed our stay and visiting the surrounding area but the above relatively minor issues did take a little of the shine off our stay..

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