Dog Friendly Prestatyn Holiday Cottages

Reviews

What our customers say about their holidays

• Melanie - Verified booking

  This Spa could be so much more.

  I really don't know where to start. My stay consisted of myself, husband child of 12 and 2 elderly parents (in their 80s). After a speedy, courteous check in we were shown by map where our lodge was situated, (note to anyone with a disability the parking can sometimes be a distance from the car parking area to you lodge) was even more of a headache when you have to unpack and make 10 journeys with all you luggage!! Initial look of the lodges and surroundings were really lovely, and well presented. However when we started to unpack and put things away, we immediately noticed that the kitchenette, that is advertised is merely a micorwave/cooker toaster and kettle (how you are supposed to prepare a meal in this was mindboggling), that said there were insufficient plates, bowls etc, no larger bowls to cook anything in microwave/cooker, no chopping boards, sharp knives, wooden spoons, even a tea towels was none existent etc you get the picture like nothing!! I asked reception for these utensils - response was microwave was solely for warming food up?! I did state that it was a microwave/cooker but was informed that they didn't have anything like this, we were given more crockery, and they tried with larger pasta bowls but that was it. We then noticed we didn't have any robes to use the spa, so again went to reception and asked, housekeeping did bring some along and apologised stating they would bring some of the slippers the next day, this never happened! The lodge looked dirty cobwebs in the shower areas, cigarette butts where the hot tub is (at the back of the lodge), there was a brush and dust pan no hoover to clean any spills up. I asked housekeeping how did we get our towels changed I was informed that we had to ask for housekeeping and they would sort this. This never happened. In my parents room there was no blind/curtains at their bedroom window - not what you want when undressing etc - again went to reception this was rectified the next day. The mess from the drilling on the wall was never cleaned away bits of brick dust etc on the floor and nothing to clean it away with again asked for housekeeping never came. Now into day 2 of our 7 night stay and we had a blocked drain in our walk in shower room, the water was pouring into the lounge area, which we had to mop up with towels, my husband spoke to 4 members of staff over 2 days to ask for this to be rectified, and for all the dirty towels to be removed and given clean ones - shower drain was eventually unblocked however the towels were simply pushed into the other corner of the bathroom and no clean ones replace nor did the housekeeping clean the bathroom from the dirty water!! I had to carry all the dirty towels to reception collect clean ones and raise my concern that this was not good enough! We again spoke to staff that they was a leak on the kitchen sink and the en-suite bathroom sink no-one came, and to be honest got sick of going back and forwards to ask for clean towels. At no one given time did any member of housekeeping refresh clean towels, mop the floors hoover around or remove the rubbish ( I may add that there was nowhere to place you household rubbish so once again my husband had to carry and find a larger kitchen bin which was situated around the kitchen area of the spa)!! At the end of our stay another visitor had disposed of there household rubbish pizza boxes etc was strewn all over the lawns in front of us and seagulls and birds were feeding at a frenzy! There was ants and on our 5 night stay when looking at how bad the leak was under the kitchen sink, noticed we had had a visitor in the form of a mouse!! The spa itself was lovely and so were the staff we had encountered, however our stay was really spoilt due to the lack of cleanliness, and constant back and forth with reception. Would never return no would I recommend.

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• Allie - Verified booking

  On arrival, out of respect, I took my shoes off but unfortunately the carpet in the bedroom was soaking wet.

  When discussed with staff, they said it had been deep cleaned prior to us arriving. The cabin was clean and well presented but unfortunately with the carpet being so wet, there was a strong damp smell throughout. The shower was cold. This was mentioned to the reception staff, no one came to sort it. Due to having PTSD, I have a service dog. I explained this to staff but unfortunately this wasn’t passed down and I was repeatedly questioned by multiple staff (some lovely, some not so kind) about this even though she had her labelled harness on. Unfortunately, 1 member of the bar staff was extremely rude- when I went to the bar to get a drink she was standing with her work colleague, looked me up and down and said to her work colleague ‘You can sort that one’. There was a dog roaming around outside the cabins, pooing everywhere which the owner didn’t clean up even though there are lots of dog bins. I had to point this out to staff. I refuse to pick up other people’s dogs poo. On leaving, there were two males sat in their car on the carpark right outside reception smoking very strong cannabis. Marian staff were seen walking past the car but nothing was mentioned. The car parking spaces were small and the disabled parking spaces were small too, there was only 4 and were being used by people in large trucks with no blue badges displayed. As a disabled badge owner, this is extremely frustrating!! I would like to say on a positive note- Jason the handyman was an absolute godsend and I wished I got to thank him before we left.

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• Melanie - Verified booking

  Amazing house in an amazing location!

  The house itself is literally a 2 minute walk from the beach, there is plenty to see and do in Prestatyn. The instructions provided to find the house was spot on, as well as where to find the front door key. Once you have paid your full balance you are then given the code for the key box (where the front door is) as well as other information you require, as such as the housekeeping bond that needs to be paid 14 days before you arrive. All good communication. The house itself ticked all the boxes - big enough for our entire group (8 adults, 7 children aged 5-10 as well as one very well behaved dog). There are other reviews that state the bedrooms are a little on the small side, however this didn’t impact us at all - we only used the bedrooms to get changed and sleep! We rarely used the spacious living room because the dining area and the games room were big enough to house us all. The patio door (separating the living room and games rooms) was sound proof so when the children were all asleep, the adults of the group sat in the games room and played games, etc. Some of the group even used the washing machine and tumble dryer facilities - it’s so good when you find a holiday house that has everything you need. We all absolutely loved the weekend at the Beach House, and we would definitely recommend! 10 out of 10 for house and location!

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• Melanie - Verified booking

  We all had an amazing weekend staying at The Beach House.

  The house was immaculate! A big shoutout to the housekeeping team, who not only allowed my daughter in law to put the party food in the fridge before our check in time but made sure the house was spotless on arrival. There was enough room in the house for every couple in our party to have their own bathroom and personal space. The garden was fully enclosed so was safe for the children and the dogs. We even used the front garden for the girls to have a tea party with their teddies on the table ❤️. Obviously, the house is called The Beach House so we expected a nearby beach but WOW! What an amazing location. Such a beautiful beach. Our only complaint is that we weren’t staying longer. We have all already said that we would love to return and have recommended to a few friends that are looking for a large house to take the family. Almost forgot to mention the welcome basket. What a lovely touch. Thank you for an amazing stay. It made my husband’s birthday celebrations so special.

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• Ronnie - Verified booking

  This is a loverly cottage in a great rural location with the added bonus of an enclosed garden for our dog to sit out and enjoy.

  The property is only a quick drive away from the main town for all your shopping needs and close to the main highways so you don’t have to travel that far to get going when you want venture out and about. There are also some lovely walks you can take straight from your doorstep which was very handy. We had a couple of minor gripes - the water pressure in the main bathroom was not the greatest and some work is required in regard to the wash basin taps as they were loose and moved when you turned them on and off. The other main issue was the WiFi, it was very good in the kitchen, and in the up stairs bedroom (directly above the kitchen) but awful on the other side of the house where the main front room and TV is located. I would recommend to the owner to install some WiFi boosters around the house as this would definitely help. Overall though our stay was great and we would definitely stay again in the future.

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