Dog Friendly Prestatyn Holiday Cottages

Reviews

What our customers say about their holidays

• Melanie - Verified booking

  This Spa could be so much more.

  I really don't know where to start. My stay consisted of myself, husband child of 12 and 2 elderly parents (in their 80s). After a speedy, courteous check in we were shown by map where our lodge was situated, (note to anyone with a disability the parking can sometimes be a distance from the car parking area to you lodge) was even more of a headache when you have to unpack and make 10 journeys with all you luggage!! Initial look of the lodges and surroundings were really lovely, and well presented. However when we started to unpack and put things away, we immediately noticed that the kitchenette, that is advertised is merely a micorwave/cooker toaster and kettle (how you are supposed to prepare a meal in this was mindboggling), that said there were insufficient plates, bowls etc, no larger bowls to cook anything in microwave/cooker, no chopping boards, sharp knives, wooden spoons, even a tea towels was none existent etc you get the picture like nothing!! I asked reception for these utensils - response was microwave was solely for warming food up?! I did state that it was a microwave/cooker but was informed that they didn't have anything like this, we were given more crockery, and they tried with larger pasta bowls but that was it. We then noticed we didn't have any robes to use the spa, so again went to reception and asked, housekeeping did bring some along and apologised stating they would bring some of the slippers the next day, this never happened! The lodge looked dirty cobwebs in the shower areas, cigarette butts where the hot tub is (at the back of the lodge), there was a brush and dust pan no hoover to clean any spills up. I asked housekeeping how did we get our towels changed I was informed that we had to ask for housekeeping and they would sort this. This never happened. In my parents room there was no blind/curtains at their bedroom window - not what you want when undressing etc - again went to reception this was rectified the next day. The mess from the drilling on the wall was never cleaned away bits of brick dust etc on the floor and nothing to clean it away with again asked for housekeeping never came. Now into day 2 of our 7 night stay and we had a blocked drain in our walk in shower room, the water was pouring into the lounge area, which we had to mop up with towels, my husband spoke to 4 members of staff over 2 days to ask for this to be rectified, and for all the dirty towels to be removed and given clean ones - shower drain was eventually unblocked however the towels were simply pushed into the other corner of the bathroom and no clean ones replace nor did the housekeeping clean the bathroom from the dirty water!! I had to carry all the dirty towels to reception collect clean ones and raise my concern that this was not good enough! We again spoke to staff that they was a leak on the kitchen sink and the en-suite bathroom sink no-one came, and to be honest got sick of going back and forwards to ask for clean towels. At no one given time did any member of housekeeping refresh clean towels, mop the floors hoover around or remove the rubbish ( I may add that there was nowhere to place you household rubbish so once again my husband had to carry and find a larger kitchen bin which was situated around the kitchen area of the spa)!! At the end of our stay another visitor had disposed of there household rubbish pizza boxes etc was strewn all over the lawns in front of us and seagulls and birds were feeding at a frenzy! There was ants and on our 5 night stay when looking at how bad the leak was under the kitchen sink, noticed we had had a visitor in the form of a mouse!! The spa itself was lovely and so were the staff we had encountered, however our stay was really spoilt due to the lack of cleanliness, and constant back and forth with reception. Would never return no would I recommend.

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• Allie - Verified booking

  On arrival, out of respect, I took my shoes off but unfortunately the carpet in the bedroom was soaking wet.

  When discussed with staff, they said it had been deep cleaned prior to us arriving. The cabin was clean and well presented but unfortunately with the carpet being so wet, there was a strong damp smell throughout. The shower was cold. This was mentioned to the reception staff, no one came to sort it. Due to having PTSD, I have a service dog. I explained this to staff but unfortunately this wasn’t passed down and I was repeatedly questioned by multiple staff (some lovely, some not so kind) about this even though she had her labelled harness on. Unfortunately, 1 member of the bar staff was extremely rude- when I went to the bar to get a drink she was standing with her work colleague, looked me up and down and said to her work colleague ‘You can sort that one’. There was a dog roaming around outside the cabins, pooing everywhere which the owner didn’t clean up even though there are lots of dog bins. I had to point this out to staff. I refuse to pick up other people’s dogs poo. On leaving, there were two males sat in their car on the carpark right outside reception smoking very strong cannabis. Marian staff were seen walking past the car but nothing was mentioned. The car parking spaces were small and the disabled parking spaces were small too, there was only 4 and were being used by people in large trucks with no blue badges displayed. As a disabled badge owner, this is extremely frustrating!! I would like to say on a positive note- Jason the handyman was an absolute godsend and I wished I got to thank him before we left.

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• Gemma - Verified booking

  Our lodge was in a lovely spot, up in the corner and a short walk to the facilities.

  It was clean but did have a dog smell. (I chose a doggie lodge as I wanted the option to invite a friend I was visiting in Wales over for coffee with her dogs, but we always went out!). The shower was big and always had plenty of hot water. The spa was a bit disappointing. The jacuzzi was attached to the pool and was cold (we had goosebumps!), the sauna had 'turned itself off' so was only 50 rather than 80 as it heated back up, but the steam room was good. We ate at the restaurant the first night and enjoyed our food and drinks. We were given vegan custard without being told it was vegan, but the colour and consistency of it looked all wrong. This was sorted quickly and yummy ice-cream was brought out very quickly to go with the delicious sticky toffee pudding! Huge range of cocktails on offer too.

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• Pamela - Verified booking

  We had a lovely stay.

  This house is in a great location. We were so pleased that it you allowed dogs to stay. The pans for cooking in were great. Completely none stick and looked brand new. The crockery was good. Thank you for the goodies too. Bottle of proscecco, chocolate, crisps, etc. That was a lovely thought. The shower leaks a little when used. The leak comes from where the hose comes out of the shower itself. Just letting you know because of it being electric. Also you need something on top of the cupboard to put the hot pans and grill pan on. You have nice cupboards and it would be a shame to ruin them . It would be nice to have a mirror in the back bedroom too. Thank you so much. We had a lovely stay

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• Katie - Verified booking

  Absolutely fantastic retreat and getaway!

  Myself and my boyfriend stayed at ‘The Seaside Retreat’ over the New Year for his birthday surprise. It’s fair to say the property was absolutely fantastic! It was immaculate and everything we wanted was to hand. The rooms are a good size and the main bedroom is huge so you never feel ‘on top of each other’. With just a short walk to the beach (map in booklet given at property) we had lovely walks along the promenade. Local pubs and restaurants were also just around the corner. I parked my car up in the drive way when we arrived and didn’t use it again until we left, it was brilliant. We enjoyed it so much that we have booked to bring my In-Laws in June!

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