Dog Friendly Rock Holiday Cottages

Reviews

What our customers say about their holidays

• Christopher - Verified booking

  We had a relaxing stay, thank you.

  A few suggestions based on our experience... we arrived in the dark and from the road it's impossible to see Avoca on the wall from the road. Please could John Bray update arrival guide to say access is via driveway across grass verge opposite texaco. Then (funny story here) when we got inside the gate, it was even darker, and when we got the key box open, we grabbed the first thing we felt, which was the big keys for the side kitchen entrance, which isn't very easy to open when you have to try 4 unmarked keys and the lock is so low down. Only later did we see the yale for the front door, lurking at the bottom of the key box! As it happens, using the side entrance was better given the amount of mud and sand on our boots from the storms. Please can John Bray fill in the information about heating and hot water timings and boost in the welcome pack. The page is blank, and the weather was very mild so we would have turned the heating off a bit more. Please can the owners fix all the broken window latches. If we returned in summer we would want to be able to open all the windows. To the people looking at that narrow stair case and wondering whether this house is right for them, it's easy to go up because the stairs are open so your toes fit. But it's tricky on the way down unless you twist your feet sideways or go down facing the stairs like a ladder. The hand rail stops half way up. We are fit people and we didn't dare try to get our suitcase up there. But the bed in the loft is the best mattress in the house. The divan bases of the twin room aren't supporting the mattresses v well. Personally I'd put a king size downsize in the twin room and 3 singles in the conservatory. Or get those single zip up beds that can be put together like hotels do to make a decent king-size double downstairs. The sofa is comfy and the living room is cosy. We had to buy an extension lead for the dvd player. Beware of the toilet seat lid which likes to fall down when you least expect it. The shower isn't powerful but it's not too weak either. There is an extra fridge and freezer in the garage which was very handy over Christmas. Kitchen is well equipped except extractor fan doesn't work. Thanks for a lovely stay.

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• David - Verified booking

  Having used John bray for approximately 15yrs we were extremely disappointed with this property.

  The bedrooms all smelt of dog urine and were musty..our miniature Jack Russell (bitch) is fully house trained and although we travel with a dog this is the first time staying in a dog friendly cottage that smelt of urine in the bedrooms where dogs are supposedly not allowed . Tired dirty carpets old furniture no headboard on master bed and single beds in front bedroom . We’ve come to expect a far higher standard than this with John bray. The iron also had to be reported on arrival as it was it such a terrible state (looked like a safety hazard) which was replaced promptly. For once we were grateful to leave the property at the end of our stay. The living area was the only saving Grace. We most definitely would not return! Extremely disappointed…I also have photos of the disgusting state of the duvet in the other main bedroom which is fit for one thing …the bin.. it had multiple large questionable stains on it .. we had to use another duvet… however under no circumstances should that particular duvet have been there for people to use… utterly disgraceful and a hugely disappointing stay… this property needs serious attention in the bedrooms. I’d be interested to hear your response to these issues.

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• Paul - Verified booking

  Firstly, I want to make clear we are very fond of this property and have stayed here numerous times.

  It makes it all the more disappointing that we have had such a negative experience this time. We stayed here last year and reported that the bread knife was missing from the knife block - it still hasn't been replaced! it's very frustrating to return from the excellent local bakers with a freshly baked loaf and have to hack it apart with an unsuitable knife. Our main problem was with the downstairs, the armchairs are looking very grubby and worn out. Apart from that, one of them is a potential health hazard, so much so we didn't use it at all, the front legs are 'wonky' and one of them looks on the point of collapse. There is a general air of neglect otherwise, the door handle to the main bedroom comes off and did so twice, two of the loo roll holders likewise, all for the sake of a small retaining screw. The grill tray in the oven was caked in the charred remains of previous meals. I had to scrub it with a scourer myself, surely this should be clean for each new customer? We won't be returning until we are sure these issues have been addressed, the attention to detail is sadly lacking.

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• Robert - Verified booking

  Lerryn is so well located for local amenities as well as a great base for exploring this stunning area of Cornwall.

  The property was plenty spacious enough for two families and the living quarters/kitchen diner really is lovely and generous. Saying all that, there are a few recommendations for improvement. The bedrooms do smell damp, the shower in the utility didn’t work and dripped all week, the BBQ grill was filthy on arrival and the BBQ in general is on its last legs. For two families the fridge/freezer could be twice the size but we coped. The main inconvenience however was the fact that no linen is provided. Despite Sykes Customer Services strangely telling me bath mats were included there was actually nothing; we ended up using our only self-provided hand towel as a bath mat! Lastly, clarity on recycling would be welcomed as the kitchen notice board and bins all stated different collection days. All in all a great property with so much potential, just needs a bit of TLC and the finishing touches.

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• Samantha - Verified booking

  The layout of the rooms is completely different to the photos.

  The property really needs a good clean as there are so many cobwebs and spiders. On arrival we tried to hang a coat on the coat hooks on the wall and the entire thing fell off! The mattress in one of the rooms is so old, it has dips in where it has been slept in so much. You advertise the house as having an open fire but don’t provide logs or any fire tending tools. Why is the tv in the lounge on the floor?? You could do with some signs for low ceilings; two of us are 6 foot and hit their heads twice! There is so much mould in the bathrooms and you can’t open the windows or blinds properly. The main bedroom has the thinnest curtains and the layout of the room means it is impossible to even see the TV if you wanted to watch it in the bedroom. In all in all, a very expensive two nights in a house where we didn’t feel comfortable walking around without shoes on!!

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