Dog Friendly Cottages in Caernarfon

Reviews

What our customers say about their holidays

• Emma - Verified booking

  I write this with upset, however I have returned home feeling absolutely ripped off.

  The first thing we noticed was how dirty all the floors were on our arrival, wiping dirt off the bottom of our feet. Hair everywhere including the shower. Rust in shower. Paint coming off a lot of the walls. Cooking oil on the shelves in the cupboard above the info booklets. Fridge smelt strongly of food on arrival, a pasta ready meal box had clearly frozen to the back from the previous customers. Nothing had been cleaned. Water trapped under bathroom cup which smelt foul. No hairdryer as advertised, the mini cooker is unusable as the inside is covered in rust (photo available) and smells strongly of burnt chemicals. We washed our clothes, having been away for a week already on the first night and woke up to slug trails all over our clean clothes (photo available) that were in the kitchen area. We didn't feel comfortable cooking in the house, or using any of the kitchen equipment because of the slugs and rust in the cooker. We woke up to a slug on the bedroom floor one morning (photo available) After one wash, the washing machine never worked properly again, we had to ring everything out and then the dryer stopped working and cutting out after 1.5minutes (video available). There is no clothes dryer to hang any clothes so our clothes have been wrecked due to constantly being damp. The outside bin was not collected the entire 8 night stay, and passers by using the bin so we ended up with nowhere to put rubbish. On check out day, a man arrived to the house 2 hours before check out time trying to get in, talking loudly on the phone outside and looking in the bedroom window at me and my partner in bed. Then he lurked outside the house for the next 2 hours watching us move our stuff out. We received no welcome gift as other reviewers have stated. I am seriously upset I have paid £685 for this. If I had any money left, we'd have left and gone elsewhere. The location was great, but the house was lacking in any sort of practicality and comfort.

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• Penny - Verified booking

  All in all Clydfan is a nice enough holiday cottage in a good location for Caernarfon town centre.

  On arrival there was a welcome bottle of wine and we were delighted to see plenty of teabags, sugar and coffee provided, they also provide washing up liquid, cleaning products and even laundry tablets. However, there were also a few expected basics missing - no further bin bags to the one in the rather small bin so we had to buy a roll, no tea towels (only disposable cleaning clothes) and no bath mat. It was useful to have a separate washer and dryer. Also, there are great amount of convenient sockets (some w USB sockets) around the cottage - something that can be an issue in older buildings. However - some of the facilities are rather basic. There is only a tiny counter top oven and the fridge is very small, though it did have a little freezer. In the sitting room a smaller but more comfy sofa would be better, and some table or floor lamps, as the main light is very harsh. The dining table only had very small stools which were not comfortable and a couple very rickety. Though the bathroom is large there is nowhere to put a sponge bag down, and no hooks or rails on which to hang the towels (a basic table by the shower and some wall hooks would do it). There is a large storage cupboard in the bathroom, but it is full of cleaning stuff for the cottage, when it might’ve been useful for storage for guests. Similar issue in the bedroom, there is a hanging rail and two tiny bedside tables, but with a bit of thought something like a chest of drawers, or even some shelves, to put folded clothes in, could fit and would’ve been very useful. the bed itself is a rather small double, and not hugely comfortable.

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• Mark - Verified booking

  Sykes Holiday Cottages has NO customer service.

  We asked for the twin beds to be made as a double and it wasn’t. There was NO way to contact them and the WhatsApp messages were answered by a computer. Why is there no human being to speak to? The internet site just went round in circles and no phone number was answered. Dreadful experience. The information book was out of date and there was no paper for visitors to add comments or recommendations. There were no leaflets or where to go and what to do as we have had in other rentals. There is no shaver point: no coffee pot of any kind: no kitchen scissors: no chairs in the bedroom so nowhere to put some clothes: no hooks. We saw comments on line with the same issues and they had not been rectified. Poor! The so called garden was just some very scrubby uncut grass. The TV needed rebooting every time we used it! The outside light at the back of the property was faulty and we had to waste time waiting for a maintenance man to come and fix it. It was permanently on and the thin blinds in the bedroom were useless. The response from the maintenance team was quick and very efficient. The car park needs clear labelling as this caused issues with 3 cars for the occupants of the penthouse flat. However, the location was good and an easy walk into Caernarfon for pubs and restaurants as well as Tescos just up the road. The flat is light and spacious but basically equipped.

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• Frances - Verified booking

  This is a great pied a terre for a couple needing a base to explore the area.

  It had all the basics and a comfortable bed, however the sitting/kitchen area is very small but functional. Not at a comfort level for chilli g out after a day of exploring. One huge advantage is that the property is dog-friendly and within walking distance of the town centre, Castle and quayside. A walk up to Ben Twt is also just over the road, where you can take in some great views. A few small things that may spoil the enjoyment of others, but we're not issues for us as we were out and about most of the time: 1. We could not find the WiFi password, however our mobile connection was quite good in the area. 2. Take care not tonsil the kettle if someone is in the shower, it seems to have tripped the fuse. The fuse box was easy to locate and reset. 3. We could not get any hot water in the kitchen are. Easy enough to boil a kettle, but if you were doing more cooking it may be a bit inconvenient. 4. Note this property has no outside space. Overall, very well presented and convenient for the town centre. An unusual and hidden away area of town. The bottle of wine and bag of dog chews was much appreciated on arrival. Thank you for an enjoyable stay.

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• Peter - Verified booking

  We were staying at Clydfan for a week and wished we could stay longer.

  Caernarfon is a great place to visit and you can visit many parts of Snowdonia by bus from here. The property itself is very cosy, and very well equipped. It has a double bed in the sleeping room and a sofa that can be converted into a -not the most comfortable- double bed if needed. The property has fast internet and a smart TV where you can log in your Netflix for rainy days. There is a microwave for the lazy days or a modern hob when you want to prepare a nice dish. There is also a small oven good enough for a normal size pizza :) There is also a wash machine and a dryer which was a massive help for us. The bathroom is nice and spacious and has a nice big shower. The whole place feels very modern, it's a perfect place to stay and minutes walk away from big shops, the city centre and the bus station as well. And the bonus? Just next to Clydfan there is a small hill looking over Caernarfon and Anglesey, perfect place to enjoy a beautiful sunset. I'd recommend this place for families as the sofa-bed is more children sized than for adults, but overall the place is a perfect base for your Caernarfon and Snowdonia adventures. Highly recommended.

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