Dog Friendly Cottages in Cornwall

Reviews

What our customers say about their holidays

• Beatriz - Verified booking

  Property was falsely advertised as having Wi-Fi.

  Additionally, when we got to the property, there was an eco-toilet, which was not mentioned in the advertisement – it’s standard to mention this feature, and we had ruled out other options because they had an eco-toilet. The property’s kitchen was not clean to an appropriate standard – there were crumbs across the surface, sticky rice in the chopping board and the utensils were not properly clean. I have coeliac disease, and any trace of gluten makes me violently ill, so this was a big concern for me. There were cobwebs across the property, demonstrating a lack of maintenance and cleanliness. On the day, we got contacted by Sue (the owner) to let us know the previous guest had broken the blind in the bedroom. She stated her husband was not able to fix it, but her son would come by later on to fix it – when we got to the property, it had not been fixed, which meant we had no privacy inside the hut. The other side to the privacy issue was that the property advertisement was misleading in that it used language emphasizing the privacy of the garden and hot tub, including tactical angles on the pictures, when in reality, there’s another hut right across from it, so every time you’re outside at the same time there’s essentially no privacy. The blind in the bathroom was also not working properly. This trip was meant to be a relaxing experience to enjoy my birthday, and it just turned into a nightmare. I refused to spend my birthday in such a place, and we contacted Sykes Cottages exposing all the issues encountered. They took responsibility for the false advertisement of the Wi-Fi and refunded us the booking fee - £42. They did not take responsibility for anything else and suggested we went back to the hut so the owners could attempt to make things right. We refused to go back and in hindsight my instinct was correct. I looked at reviews on Google of their campsite Pattacott Farm Glamping and Camping (where the hut is located), and there were multiple 1 star reviews alluding to police presence, knives, and domestic abuse between the owners. I wish I had checked these reviews beforehand. Funnily enough, Sue messaged me saying they had never had any issues before - if you look for those reviews, you will see it's simply not true. According to Sykes Cottages, Sue refuses to offer compensation even though we only used 1 out of 3 nights (out of necessity, otherwise we wouldn't even have stayed the 1st night), so we lost £311 for absolutely nothing.

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• OLIVIA - Verified booking

  I was completely miss-led by your advertisement for Mill Pond.

  You made it clear in your listing that this cottage comes with WiFi. The fact that we arrived for our two week stay and WiFi was NOT installed in the Cottage has made me very upset. It rained our entire first week and with two kids under 8 we expected what we had paid for (WiFi). I have had to do ALL the chasing to rectify this (BT turned up at 08:00 on a Friday, seven days into our stay) making several phones call from up the lane as the Cottage has no reception in it. John Bray staff (Jess/Penny) promised return calls and also to compensate us for an entire week without the internet. So far I am yet to receive any said compensation. It seems that actually if you read the small print your contract is with the Landlord of the house and NOT John Bray (TBC). As a result it is easy for them to now act as the middle man claiming they cannot get in touch with the Landlord to discuss said compensation. A VERY frustrating first week of our holiday could have been avoided with not miss-leading us on the listing AND then nip it in the bud by honoring what you said you would do and close the case.

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• Karina - Verified booking

  We enjoyed our time staying at the old bake house.

  I have listed pros and cons of our stay. Lovely and quiet area with dog walks straight from the property. Excellent BBQ which we used regularly. Very comfortable beds in each room. Only a 15 minute drive into Wadebridge then a little further to either Rock or Padstow. Could not turn the shower in the en-suite temperature down. We would have appreciated a child’s/dog gate for the stairs. I looked for one but unable to find one. We had to improvise with some chairs. Although there was a gift of wine and a candle we would have really preferred some milk in the fridge, maybe some local biscuits. There is nothing in the house to get you started. Can’t even make yourself a cup of tea. We stay in holiday cottages regularly and this is the only place we have stayed that didn’t provide basics like this. So come prepared with basic essentials. Despite the cons we would stay at the Old Bakehouse again as it is a lovely place to stay.

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• Catherine - Verified booking

  Lovely comfy place to stay.

  John Bray really need to supply a Google map of where it is. Giving directions from Rock is just bizarre now we don't have to pick up the key first from the office. People are most likely to be travelling from the motorway. Property still needs basics like a washing line and decent outdoor table and chairs. Old slimy picnic bench is too wet to use most of the time. At least with plastic chairs guests could wipe them clean. I say this every year I write feedback... but please sort out the parking spaces. Mark out the bays. On the first week we had 2 really inconsiderate drivers taking up all 4 concrete spaces with their selfish parking while we parked in the mud. We saw a shrew running to and from under the washing machine, please check for holes in exterior walls? John Bray need to make it easier to report problems while on holiday via email as no phone reception in cottage.

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• Karen - Verified booking

  Absolutely beautiful property in a quiet secluded location.

  Spotlessly clean , high end appliances, lovely furnishings , it was like a show home . Especially loved having the coffee machine , we have since bought one for ourselves; It was a nice touch . We have also started purchasing Ecover and Method products since our stay, the same as you use, There is absolutely nothing that I could, or would wish to leave negative feedback about . The owners have obviously done their homework and thought of everything needed for a perfect stay, but haven’t skimped on cost in the process. I realise now that I’m home living in a busy city how much I miss the calm and tranquility and lovely views Please thank the lovely maintenance man, didn’t get to see him before we left to say goodbye, but what a lovely guy and an asset to your team !!

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