Dog Friendly Cottages in Cornwall

Reviews

What our customers say about their holidays

• Julie - Verified booking

  What a difference a year makes, returning to Surfside.

  We only had a few snagging issues, but these had not been addressed and many more issues found. Cleanliness was excellent last year, I think the cleaning team has changed, as this year, very basic clean. The sofas were stained and were very damp on arrival. TV and stand very dusty, dining table cover sticky. Sink, bowl and drainer not cleaned thoroughly. Bathroom had flaking ceiling and damp coming through. Around bath mouldy and tiles has orange stains in grout and floor dusty. Bedrooms were better, need proper pillows not old ones stuffed in two at a time. When striping bed, the mattress stains were awful. Fridge door panel hanging off and larger fridge/freezer needed for longer stays. We had issues last year with ants, but worse this year and needs to be addressed. All areas need to be sealed where they are getting in as health issue. We had to use ant powder, but our dog was sick. Many scuff marks and paintwork very tired. Price because of all issues was too high and paying nearly £1,000 per week is far too high. Urgent maintenance on bungalows needs to be addressed, as others who had returned again felt upset and disappointed with properties. A very good maintenance person should be employed urgently to fix, mend and pay attention to every detail and upgrade all properties. The gardens are maintained very well. The owners have such an amazing site and location and need to return them back to excellent order. Sykes your contact and information before, during and after was great. You may need to go and visit properties to provide a checklist for cleaning team to follow and prepare lists of jobs to be carried out, for owners to deal with.

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• Testimonial - Verified booking

  "We were very impressed with the standard of The Sanctuary.

  It was very clean and well equipped with good quality furnishings. We were met on our arrival by friendly staff and there was a lot of information in the apartment regarding St. Ives and the surrounding area. We were really pleased to have the small decking area to sit in especially as we had our dog Delta with us. We found everyone in the area to be very friendly and we ate out at several restaurants. The Porthminster Beach Café was a favourite and we had a very special anniversary meal there. Luckily we picked a great week for weather so were able to sit outside with Delta. We also loved the outside area at The Loft and were given a good welcome (and a chew for Delta) at Onshore. One night we enjoyed fish and chips from Becks. We also travelled to a favourite haunt of ours at Cadgwith and Coverack. Delta loved her walks on the beach before 8am and we also walked a couple of times to Carbis Bay and had sandwiches and a glass of wine at The Carbis Bay Hotel (not cheap but a lovely location). I think Delta's favourite beach was at Lelant after we have driven there and parked at the church. She could not wait to go for a swim and have a roll in the sand!It was really great to find such a lovely apartment where we could also take our dog and we thoroughly enjoyed our week in St. Ives." G. & B. Snelling

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• Michael - Verified booking

  We found the Sanctuary clean, comfortable and ideally situated for exploring St Ives.

  However, if you wanted to venture further afield without using a car the time taken by bus or train was very long in comparison. Although there were some quality fixtures we would not really consider it 5 stars compared to other properties that we have stayed in. Both the main bathroom and the en suite had no shelves to leave your toiletries on and the main door was very difficult to open/close as it required some of the ‘high spots’ shaved off. We were disappointed that, although advertised as having Sky Cinema, there were very few, mainly older films, that were available to view. There was a hand written note within the property detail folder stating that it had been abused in the past and therefore the full facility removed. That should be updated in the on line description of the property. Also Netflix asked for a subscription when selected; which should also be amended in the property description. We did have one issue when the toaster tripped the main circuit breaker for the electrical sockets in the property. It could not be reset, as normal, and there was no power to any electrical appliances, fridge/freezer etc. However, once reported the problem was resolved within a couple of hours.

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• Paul - Verified booking

  Rather disappointing that when we arrived we couldn’t open the key box.

  It took three different people to try and a phone call to your office before we finally entered. Once in couldn’t believe the quality of the housekeeping,dust covered table holding TV,windows filthy , when we tried to open the patio door, no chance,firmly stuck. Blinds in front of patio door broken,had to man handle them to open them. Fortunately odd job man appear med on Monday and assisted opening the patio doors. This was a health and safety issue as, not only was there this problem with the patio doors, it was also problematic unlocking the main door from inside. The keys had to be ‘wiggled’ so if there had to be a quick evacuation - especially with a disabled person as we had with us, there could have been a severe outcome When you sat at the table for a meal, the legs were loose band we were concerned that it might collapse. Odd job man fixed this after we brought his attention to it. Both wardrobes in the bedrooms covered the plug socket Rendering useless. Fortunately the weather was good so didn’t stop us going out.

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• Susan - Verified booking

  Great location.

  The property is very tired, the owner needs to spend money and update. Like someone else said tissue in the kitchen window frame. Oldest washing machine & dishwasher that we have ever seen. They looked dirty but it's the age of them. The leg fell off a chair, clearly had fallen off previously. The patio door came off its runner. All the windows and patio doors need replacing. Ants got into clothes and makeup bag. Beds old and uncomfortable. Filthy toilet brush, you can buy new ones for £1! Brown grouting in places in the bathroom. Needs a washing line, there was one down by the staion building, but it was always full. No WiFi, That is awful in this day and age. Not only paying so much money for that place, also adding money to our phone bills. As for sykes, I emailed twice asking a question. They didn't bother to respond the first time, when I chased they just sent through the property speck. Rubbish customer service. Needless to say we will not stay at the place again or ever use sykes again.

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