Dog Friendly Cottages In Sennen

Reviews

What our customers say about their holidays

• Mr White - Verified booking

  "The Lookout" at Sennen Cove has a number of desirable features. It is located very close to the harbour and beach (even if the 76 steps up to it can be demanding), and also to the coast path. It has fantastic views of the sea from three large windows. The flat has a contemporary, coastal feel and is light and airy. The extra-large bed is comfortable. The bathroom has an excellent shower, and the one-person bath in the bedroom is a lovely addition, especially given the view from it. There is plenty of hot water and good water pressure throughout the flat. The kitchen includes a full-size cooker and oven, 'fridge, and microwave, and while there isn't much preparation space, it will probably work well enough for most. There is also a washing machine (which we didn't use). Sadly, the flat isn't particularly well looked after. The cleaning in particular was poor in places. While the obvious things were clean enough (sink, bath, shower, etc.), we were bothered by the following: (1) We had to clean dusty cobwebs and spiders off the walls and ceilings in the bedroom. It was clear that no one had done this for weeks. (2) There were what looked like animal hairs on the bed cover when we arrived. (3) There was a dirty single mattress underneath the bed, as well as a mattress protector and sheet. (4) The floor throughout the flat had not been mopped for some time and was sticky. (5) There was black mold on all the window frames. It looked like someone had possibly run a cloth over some of it, but little more than that. We found that a substantial amount came off with just a cursory wipe, suggesting that no one had made any real effort to clean them in a long time. Some of the walls around the windows also needed to have mold removed and to be repainted. (6) The blinds were dirty and needed washing or replacing. (7) The windows were dirty and needed to be cleaned on the inside and the outside. (8) The 'fridge was so noisy that it could be heard in the bedroom with the door closed. Given that it only just about managed to keep items cold when on its coldest setting (and that in cool-ish weather), it presumably needed repair. Our milk went off after two days of being in there, strangely. (9) The sliding bedroom door only opened about three quarters of the way because of how it had been hung. (10) The windows, which are one the flat's main attractions, open inwards, but couldn't be opened more than a few inches because of the blinds. (11) The telescope didn't work, despite following he instructions; my best guess is that a power cable was missing. We drew this to Original Cottages' attention the day after we arrived using the e-mail address specified for support during stays, but heard nothing back. If the issues above were addressed, we would be happy to recommend this flat without reservation and probably to book it again ourselves.

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• Linda - Verified booking

  Beautiful, well equipped, comfortable property that we wouldn't hesitate to recommend.

  Easy walk to the beach and coast path. This would have been a really great holiday if it had not spoilt at the end of the week by poor customer service from Sykes. See under. Please note that I am happy for the below not to be included in my review as it has little to do with the property or owners, however, I would like my comments seen by the owners as they were not given an opportunity to respond and I would like them to see my feedback regarding the cleaning company... We have made several bookings with Sykes as we have found their properties are absolutely lovely but, their customer service is lacking. As long as all is well Sykes customer service is perfunctory but, this changes to very disappointing if you encounter a problem, they just don't want to know. Our car broke down the afternoon before we were due to leave our Sykes property. I called Sykes to ask if we could extend our stay or at the very least leave our luggage in the sizeable, double, undercover car port for a couple of hours. Both requests were refused point blank and the Sykes representative refused to even contact the owner to request either. We were only offered a full weeks further stay at the property at the full rate. I accept that extending our stay by a day or two may not be possible (despite the property being vacant for the entire following week), however, to tell me that we would not even be able to leave our luggage in the large car port for a few hours as it would be in the way of the cleaners was just obstinate. This left us with children, a dog and all our luggage without anywhere to go on a cold rainy February morning whilst our car was being fixed, as we had to vacate the property at 10am. Luckily when the cleaners arrived and we explained the situation they were more than happy to accommodate us however they could, and we were able to leave our bags in the car port for a couple of hours whilst our car was being fixed. They had parked in the neighbouring property where they were also cleaning and said that we and/or our luggage would not be in the way at all. Sykes could have saved us an evening of worry about what we were going to do the next day without a car had they just been a little bit more considerate and accommodating! A sincere thank you to the cleaning company that services the property we were staying in, they were so very kind, unlike Sykes.

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• Darren - Verified booking

  'Could do better' in short.

  The location is great with lovely views onto the beach and down the coast. The cottage is fine in terms of room sizes and design. It was basically clean and tidy. However, it was let down by simple things. The garden was a mess with uncut grass, nettles and weeds. The paper lampshade in the sitting room was broken - really obviously broken to any cleaning team. The cutlery didn't match. When you sat on a dining room chair it would buckle slightly because a bolt was missing. There were no cooking trays, just an enormous roasting pan. There was no kitchen scourer when washing up that roaster after cooking in it. The Freeview didn't work. The double mattress needs changing. And - yes - I suppose this does all sound a little overfussy, until you combine them with the general tiredness of the decoration, marked carpets and a lack of any form of 'welcome pack'. In general terms, we enjoyed the location but don't feel encouraged to return to this accommodation, which is a shame because these are all simple things to get right. We tend to use Sykes Cottages because they achieve a certain quality of accommodation but this one doesn't reach that standard. A few practical points. The beach is lovely but the walk up and down isn't easy. The driveway down to the cottage is not the best for someone worried about their low-profile tyres. There needs to be some system in place for parking between the cottages on the site; there was no direction as to where to park which, although not an issue for us, could easily lead onto problems which might spoil someone's trip - tempers might get frayed!

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• Jo - Verified booking

  We really enjoyed our stay at Potters by the Sea!

  Sue and Michelle have created a little gem here - it's been well thought out, it's modern and with everything that you'd need for a great stay. The decor is tastefully done too, it's stylish and it's very comfortable. Great care has been taken to get this right for the guests and they've done just that. The cream tea on arrival was a lovely touch too. What was also great was the courtesy call on arrival day, from Sue & Michelle, to see that everything was ok and to answer any questions that we might have. They were friendly and chatty - it's evident that they care for the property and the guests, really wanting you to have an enjoyable stay, which we did. You can access Land's End, the SW Coastal Path and Sennen Cove on foot, as well as getting on bikes - we went to a number of places including the stunning Porthcorno Beach and Mousehole. we really didn't need to use the car at all, which was how we hoped it would be. I would definitely stay at Potters by the Sea again, if we were to re-visit this area.

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• Kerry - Verified booking

  The location and views are fabulous.

  The house was lovely and warm but the whole place was VERY tired. The photos online must be extremely old or photoshopped! Inside and outside all vey worn. The whole place and the other holiday lets all looked a mess. The house was clean, but as it's so worn it still looked a bit grotty. One bedroom had a huge stain on the rug which was so unnecessary, surely a new rug wouldn't cost much? When it rained hard we had water coming in above the lounge doors and we had to put towels in to stop the drips all night. You could see it's been happening a while by the state of wall disintegrating inside. The double bed was the worst I've slept in and we go away a lot. Most of the blinds were broken and you could see next door was the same. Overall a great location but very disappointing accomodation. I didn't expect that from Sykes, everywhere else we've stayed has been lovely.

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