Dog Friendly Marazion Holiday Cottages

Reviews

What our customers say about their holidays

• Gordon - Verified booking

  "Well it’s advertised as having a small garden ,but all you get is the space under the fire escape which to use you would have to duck under the metal bar that’s fixed there.

  " The inside is very damp downstairs where the bedrooms and bathroom are located, the bathroom is very mouldy and needs completely gutting to fix the problems, and needs a large extractor fan and a deeper drain to enable the shower to drain away as the water just soaks the floor. The disabled lift is really old and outdated and is starting to rust, it’s also the only way to move between the levels inside, without having to go outside and use the fire escape to go up or down, so the property could definitely use an internal staircase . The property is situated within the beer garden of the pub, which is not ideal when customers are gathered there while using the pub. We did have one meal purchased from the pub which was very nice and the owners were friendly, and the nice little touches were the cream tea that was waiting for us on arrival and the fact that there were dishwasher tablets and washing up liquid and also some tea and coffee items available. Reviewed by Robert Aug 2020 -------------------------------------------------------------------------------------------- The above as can be seen is dated Aug 2020. Now in June 2023 it has not had any improvements and certain items within the property have deteriated even further. On arrival there were customers at the tables drinking etc and made no effort to enable us to walk pass with all our luggage and belongings. Many a evening we could not have the door or windows open due to the pub customers being noisy using unpleasant language The external staircase is very rusty in places with bird droppings on the handrail. The description of the property on the website is a candidate for Trade discription. The pictures are far from accurate as they show the 2 bedrooms and bathroom very light where in fact they are dismal and quite dark even in daylight. Reference is made about the shower above and after we used it the first time the water took ages to drain. We contacted the owner who managed to clear the drain, obviously this had not been done for months as it was virtually blocked. With all the bad points it is clearly not inspected by the agents. Cannot understand some of the feedback claiming that it is a desirable property.

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• Mrs Clarke - Verified booking

  You need to check that light bulbs are working as several were out throughout the property. The one in our bedroom was too high to reach to even change ourselves. You have a washer and outside line but no pegs. No change of bedding or towels half way through and we didn’t have the facilities to wash and dry ourselves. This is the first time in 10 years visiting Cornwall this has happened and is unacceptable. There were no instructions for the cooker. The back garden is poorly kept, has weeds coming through the artificial grass, neighbours trees growing over the fence and is pretty grubby windows. We were unable to use barbecue as it is very rusty and had a bag of rubbish in it. Only 2 high rusty seats which meant we couldn’t use the garden. It’s clear from other reviews that they received cream teas and we received a pack of biscuits which is the worst welcome pack we have had. Nowhere to hang coats as this had clearly been broken but never put back up which was just two screws but left inside the cupboard downstairs. This meant our coats smelled of cooking as they had to be placed on chairs in kitchen.The 5 coat hangers in a talllboy is not enough for 2 people for two weeks so we lived out of suitcases for the duration of our stay. There were clearly enough space in both bedrooms for proper wardrobes. Again this is the worst we have experienced with other cottage providers. You have a soundbar and speaker yet the TV is not even HD. The whole house had cobwebs throughout especially in the wooden lampshades, around the fire, on the walls, ceilings and beams. Finally please invest in proper pillows as they were cheap and uncomfortable. We The amount of money we paid was a lot for a disappointing stay. It seems that too much emphasis is on aesthetics rather than basic comfort, and amenities. It seems like a minimum in and maximum out mentality is at the forefront of this cottage.

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• Dr Farrar - Verified booking

  We enjoyed our stay, however some things to note - the garden is not secure with a low wall and no grass for fussy dogs, the two downstairs bedrooms smell damp, the only shower is in the en suite of a downstairs bedroom, the nice mezzanine bedroom is on the top floor and the toilets are both on the lower ground floor, two flights of stairs down, so not ideal for middle of the night toilet trips, no hairdryer, there are no curtains on some windows eg kitchen next to where neighbours park their car, so get dressed before breakfast! Biggest annoyance of all is that the car space is 5-10 min walk up the road and back on yourself down the hill again - it’s behind the property but you’re not allowed to walk down the path to the parking space as it goes through the neighbours garden - presumably the owners can go through as an access route but not guests. You also cannot use the back gate. Only the front door in and out (and back door to paved garden). Plenty of positives though - location is perfect, view is stunning, lots of birds in the garden which are a joy, free netflix was fab and coffee machine with pods supplied was very welcome, well equipped kitchen (apart from no weighing scales). I think they must have used to supply welcome baskets because some of the early guest book entries said thanks for the welcome gifts, however we got absolutely nothing other than a couple of toilet rolls and hand soap in the bathrooms and kitchen, which was fine for us. Interestingly on leaving we saw the cleaners bringing in a bunch of flowers, so maybe we didn’t get anything as we were a late-ish booking with a discount.

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• Dr Palmer - Verified booking

  Sorry to say that we were very disappointed with this property and do not consider it as value for the money we paid. There were numerous problems, notably the spa bath was unusable as the pop up plug was u/s, front bedroom window could not be fully closed leaving a gap which was not good with the strong winds that were encountered during our visit - plugged gap with kitchen roll. Kitchen plinth heater had been switched off, this made that area very cold. Eventually found isolator to switch it on. We were not confident enough to use the freezer section of the fridge freezer as we found defrosted ice cube bags and the circulating fan was iced up. During the stay we also became aware of there being several loose balusters at the top and bottom of the stairs. Owner did pay a visit at the beginning of our stay, we pointed out the problems which we had found at that time, being the window and freezer, he did look at the window but could not fix the problem and for the freezer he said it needed defrosting. In general we consider that the property now needs a little bit of TLC to repair the cracks and flaked plaster and redecoration. Have given a 'good' ratings for equipment and comfort, these would have been 'very good' if everything was fully functional.

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• Roger - Verified booking

  1. Tried to book the holiday online with many attempts over two days.

  Site locked up on the payment screen. Rang to book which was not straight forward and was surprised that I was dealing with Sykes and not Cornish Cottage Holidays. This could account for my Banks reluctance to pay. 2 The directions to the Cottage were wrong and did not direct us to the Cottage and we had to ring the phone number provided to try and find the cottage. We were surprised to find that we were talking to someone in the North of England who was initially reluctant to help “as she did not know the area” After persistence on our part she did manage to direct us. 3 On entering the Cottage we were greeted with a very damp and musty smell. Fortunately, we cleared this by opening all windows, but we could not remove the musty smell from the bathroom all week which made it uncomfortable. 4. The entrance and egress from the road to the cottage caused the car to bottom and damaged the underside. (We are awaiting a report from a garage and this could result in a claim) We spoke to people in the other cottages, and they said their agent had warned them of the hazard and advised them to enter from the other direction which we did with no problem. This all said the Cottage its self was excellent and location was good but obviously more care was needed.

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