Dog Friendly Cottages in Wales

Reviews

What our customers say about their holidays

• Debbie - Verified booking

  Honest opinion on a arrival we was the first family to arrive and the property was absolutely freezing.

  Having a 10 month baby after recovering from being unwell was our priority to get this on to find the first thermostat we came across being located on the first floor does not work. I had to call the owner to ask how we got the heating on because of this which he explained, what he did not explain is that the heating system does not work correctly! We had to go around turning radiators on and bleeding air( for those that had thermostatic valves) to get heat into the place. Heating very hit and miss, some communal radiators never heated up at all for the week we was there, some radiators would only work when others was turned off! A brief look around before unloading our car and our first thoughts was " oh my god " and we happen to use the entrance off the ramp rather than the main entrance at the time to be greeted by a room of bunkbeds with mattresses being stored on the floor underneath the beds! Bearing in mind the property had been cleaned!!! The property was filthy, and at this point we was only downstairs having a look around. Our 10 month old son was desperate to get down on the floor but it was not clean enough, the lounge area rug I could not honestly say when it was last vacuumed and the owners response to this was for him to roll it up and remove it! the Sofas haven't been vacuumed or moped under for some time or surfaces wet wiped and black cob webs visible all over the place including the kitchen! Utility room located in the basement was dirty, the dryer still having towels and somebody's clothing inside which we had to remove before use. One of the two washing machines leak to the point it flooded the room and an area of the games room. The kitchen - disgusting! Oven - filthy, worktops, floors, cutlery, mugs, glasses, bowls plates etc. By this point majority of our party had arrived and nobody had unloaded their vehicles. We decided that the property just wasn't clean enough for our stay so a member of the group called the owner to express our concerns and that it needed to be cleaned that evening. The owner agreed to come back, on his arrival wasn't pleased to be there and his face and actions showed this and excuses started to come out aiming it at the cleaning company he uses for the cleaning services and that they are on a probationary period etc which if this is the case he is responsible to check their works before the next planned stay in the property. He asked what the issues was and then started to do the bare essential cleaning of downstairs with his daughter but by this point we had done the majority. Myself personally had to vacuum the downstairs areas due to the state of the floors with there still being food on the floor from a previous party before I could let my 10 month old baby on the floor yet still was not comfortable with this throughout the stay. All cutlery, plates, mugs and glasses had to be dishwashed before use and even then we had to make an area of cupboard save to store the clean items. IN BETWEEN ALL OF THIS MY WIFE WAS SWORE AT INFRONT OF MY THREE CHILDREN AND MEMBERS OF OUR PARTY because my wife had questioned him about something and rightly so. The more you looked around the list went on.... been various leaks in the past or what we thought was the past until we started to use our bathrooms! This did not finish here.... bedding was like it hadn't been changed on certain beds to objects that was found within the beds, myself and my wife's bed plus the childrens the mattresses was stained heavily and did not have a mattress protector on and we had to ask for this and others had requested to be told there was non available. All beds was stripped and remade, however they was hunting around for lack of replacements.... they ask for beds not to be stripped on departure.... why ? Everywhere we are asked to strip the linen. Bathrooms, shower cubicles hadn't been cleaned since the last stay... Still shampoo and conditioner on the tiles, shower tray dirty, plug areas DISGUSTING. Loose or broken toilet seats, sinks not draining and backfilling to over flowing heights, towels that was included in our stay seemed clean but stained. Bedroom blinds not working due to broken mechanism, wardrobe hanging frames broken and snapped, plug socket hanging out the wall in one bedroom. Lamps that was provided I think one or two worked out of the four taking into account we had young children. Our bedroom door closure closed that fast it made a hell of a bang every time we entered or left the room whilst trying to settle a 10 month old baby.... this was eventually replaced 4 days into our stay. We appreciate we arrived on a bank holiday so getting cleaners, maintenance people out was going to be difficult but the place on arrival should be clean and fit for purpose when your spending well over £3000 and you have a maintenance chap in three days of it working through the list of problems just to get you by on a day to day basis. We had a leak in a bedroom above the kitchen and had water pouring through the ceiling into the fire alarm system causing the system to detect a fault.... reported and was told " obviously do not use that shower " and silence the buzzer.... that's fine but when the alarm itself is silenced that's not acceptable and puts the household at risk but nobody seemed interested. Overall owner not very helpful or doesn't seem bothered about the property. We had to keep smiling and not let the property spoil our yearly tradition. Hawker family

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• Evie - Verified booking

  DO NOT STAY HERE.

  Holiday from hell. Firstly, upon arrival the place was disgusting. Beyond disgusting. No cleaners had been sent after previous guests. The bed was ridden with dog urine, messed up and stinking, the bathroom was decorated with used, wet, smelly towels covered in dog hairs. The toilet was unflushed and dirty. The sofa was soaking wet with dog hair and smelt like urine and cigarettes. Unswept floors, crumbs on the sides, just revolting. I immediately contacted the owner, she said she’d send out a cleaner. They made us vacate the property with our baby and child and dog, in a hurricane with torrential rain and severe winds with no on site establishment allowing dogs inside, the cleaners said it would take ‘ a really long time ‘ at 7pm we were able to return, cold, soaking wet and miserable, to find the place was still a mess. The smell was horrific, the children’s bed was damp, untouched by cleaners, false nails in the covers and under the pillows, dog hair all over the place. No toilet roll, no clean towels, no sofa to sit on as it was still soaking and smelly, At this point we requested a full refund so we could go elsewhere but we’re ignored until refused. Having used all our savings to book this place we were stuck. So we cuddled into the one bed, lay on our own towels and slept together in there. The next day I spent 4 hours deep cleaning the property as we were still be ignored and not refunded. The owner would tel us to contact Sykes and Sykes would say it’s the owner who has to sort it. Hours of phone calls, back and forth, we realised we were loosing the battle and tried to just make the most of it while we can. We still had to answer phone calls recal details and so forth. Found the cleaners stole our bag with our babies bottle inside, food, drinks, baby milk and more, who refused to acknowledge this, lied to the owner and refused to refund that also. We decided to request the first night to be refunded instead of the whole stay. That was also refused and declined. On top of all this, there’s no oven. No cheese grater, no loo roll, no towels, no clean bedding, no cleaning tools, no basics I.e tea or coffee, no welcome booklet to tel you to book in at reception through the third management of the chalet meaning we were refused access to the pool and the food establishments The doors are faulty, the bathroom door locks itself due to a fault catch and left our 8 year old daughter locked inside screaming while had to try and break it open, the shower doors don’t close properly, toilet doesn’t flush properly, the door separating the living area to the bedrooms doesn’t close unless slammed multiple times, the main doors leave a gap with cold air at the bottom. I could go on. We leave today and our children have rashes, one caught ring worm, we’ve been bitten by fleas and to anyone wondering we would have just gone home and given up but we couldn’t afford extra train tickets This was hell. And still we had no refund, no apologies, nothing. I will NEVER stay here again. Please DONT BOOK

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• Lynn - Verified booking

  We had a great family long weekend at The Ship Inn, but sadly were very very disappointed with the cleanliness and maintenance of the property.

  On arrival the cleaners were still there, we were informed the previous guests had left it in an absolute mess. The place was dirty and grubby. Spoke to Ceri (housekeeping) who explained there should have been 3 cleaners but there was only 2. She was very apologetic and going to come the following day and hoover throughout the building, and sort out the areas that needed attention. (I actually cancelled the following day as all 29 of us were going to be in the house, so would have been very difficult to clean around us.) The staircase has obviously not been cleaned for quite some time, thick with dust. Surfaces in rooms tacky. All the cockery needed washing before using. None of the furniture had been moved for cleaning, filthy under sofas in lounge. There was a very strong smell of cannabis in one of the bedrooms, obviously not the owners fault, however the window is painted closed so could not be opened to air the room. The laundry room was full of dirty laundry, some in bags, some dirty towels strewn across the top of the washer and dryer. Ceri contacted the laundry person. The dirty laundry was removed sometime on our 2nd day. The furniture in the lounge is all old, uncomfortable, in poor condition and generally not fit for purpose, all needs replacing. The garage where the ping ping table is located is damp and musty smelling. The freezers both need defrosting. The house needs decorating and updating. The kitchen and dining area are great, spacious and well equipped. The number of bathroom/toilets is great. (Drainage issue in one bathroom). The bedrooms on the whole are fine, (drawers all broken in one room) The larger rooms, including the en suite and the dormitory, other than cleanliness, are fabulous. The furniture in the small upstairs lounge comfortable and pleasant to look at. The entertainment aspect of the house is brilliant, made the holiday. The whole family were able to be involved, and all were in constant use. Pool table, shuffleboard (had to request "sand" which was delivered on our 2nd day), ping ping-pong table, all added to our family fun. The location could not be better. Parking a godsend. Outside space small but pleasant. All in all we had a great time, it is a fabulous house but needs to be better cared for.

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• Chloe - Verified booking

  For the price paid the amount of issues we encountered were ridiculous.

  -Used sanitary towel found in one of the rooms ( when the cleaner arrived they picked it up in a bag and didn’t clean the area with anything ) -Top floor hall light didn’t work - Most showers weren’t draining properly - Broken glass coffee pot on arrival - Fleas in a few of the sofas - Dirty floors on arrival - Dust in the rooms. ( 4 poster bedroom has a thick dust blanket under the bed as well as a filthy headboard ) - Unsealed jacuzzi tub leading to a huge water leak coming through the electrics and lights in the kitchen dining area. This also lead to no lights working in the house downstairs for the entire last evening - Broken toilet flushers - Beds were singles pushed together with uncomfortable middle zipper - Oven would take a long to light and didn’t stay on for long enough so it had to be relit multiple times to be able to feed people. A simple meal that should take roughly 30 minutes ending up taking over 1 hour. - Leaking roofs and damp walls - ‘ Ping Pong room ‘ was un noticeable until found on the last couple of days. Once found it was absolutely disgusting with bugs, dirty chairs, broken walls , wood and rubbish on the floor. - Many windows painted shut not allowing ventilation , some cracked and have tape covering the cracks. - The 2nd living room upstairs has a large window that is easily opened with a sofa directly underneath it. Even with parental guidance this is incredibly dangerous. - fire escape was blocked by stacked chairs so only 1 exit from the ground floor. - No welcome pack with written emergency details - Small bath towels are provided but are more suitable as hand towels or hose towels so be sure to take your own. If not be sure to clean the towels first.

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• Patrick - Verified booking

  The property was ideal for our family gathering, plenty of space, well equipped kitchen, ample dining area, great games rooms where the kids could enjoy themselves without disturbing the grown-ups!

  We have to say however that we were disappointed with the level of cleanliness when we arrived, some floor areas didn't appear to have been properly swept or vacuumed and there were bits of rubbish here and there: particularly in the present climate of infection avoidance and increased awareness of hygiene measures, we expected to find a much higher standard of cleanliness than we did; a good deep clean wouldn't go amiss. There are a few matters that could do with attention: a lack of bedside lights and also non-slip bath or shower mats, particularly in rooms likely to be used by people with disabilities or mobility problems: bedroom 2 (ground floor twin) was too warm for comfortable sleep and there was no means of ventilation (the windows were fastened or painted shut) except by propping the door open and the door closer was set too strong so the door closes too fiercely: in the ensuite of the basement family room the toilet cistern filled with hot water instead of cold, which indicates a plumbing issue: in the ground floor double the flow control in the shower didn't appear to be working properly. Also, could the lock on the side entrance door not be programmed with the front door opening code? This would be helpful paricularly again for those with mobility issues, to avoid the need for another person having to go round and through the house to open the door from the inside. Overall, we thoroughly enjoyed our stay, it's a lovely area, plenty to do for all ages. We would certainly consider this property again, particularly if the problems we've mentioned were resolved!

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