Dog Friendly Gwynedd Holiday Cottages

Reviews

What our customers say about their holidays

• Stella - Verified booking

  The location of the Chapel was ideal to explore.

  Lovely coastal drives and beaches. Only 35mins to Caernarfon and quicker into mountains. First impressions on arrival were not good, especially on seeing all the stuff crammed into the yard, looked very messy. Was this part of the chapel? Do the owners live next door? The appearance of their property lets the Chapel down. It would have been nice to have been informed that the back part of the property was owned/tenanted out to someone.. To then find out that the area above the laundry room and downstairs bedroom were occupied by next door was another disappointment. The welcome guide advised that when sitting on the bench outside you have to be respectful/quiet/mindful of this. So we felt we couldn’t on the nice days sit outside so as not to upset the neighbours. Also if I’m honest looking at the messy yard was a put off. On your holiday you want to relax and enjoy yourself but we felt rather constricted. I feel that you should make people aware of this, so they have the full facts about the property they are booking. Maybe make an area at the front away from the neighbours for outside dining. The facilities of the Chapel were amazing and top notch. Loved that there were the games and DVD’s. Kitchen was well equipped with pans, dishes and baking trays ( which is a must when self catering). The pool table and football table were a great addition. A let down was having only one TV. TV’s in bedrooms in this building would have solved the sound problem or even a rethink to the layout. Where the TV is at the moment and because of it being a chapel there needs to more soft furnishings (curtains, blinds) to soak up the acoustics. Or move the TV down to eye level along with the speakers so the sound is hitting you at the right level rather than bouncing from wall to wall. Or even move the dinning table, pool table & football table into the Lounge area and the lounge area where they are under the lower ceiling. This may elevate some of the sound problems. Of course we didn’t spend all our time watching TV but when family members did it was difficult to hear because of the high ceiling and position of the TV. Cleanliness in general was good but there were several kitchen items that hadn’t been cleaned. We presume these were cleaned by the previous guests. So maybe spend time checking all in order before next guests arrive. Plus the bathtub wasn’t cleaned. The wardrobe in the twin room it was full with cot-bed, Christmas tree and hoover. So we couldn’t hang clothes. Yes we could have moved but this would have been downstairs and we didn’t want to be looking at all of that for the week. Should it have been in there?? Maybe find somewhere else to put these. The worse thing was the horrendous smell we had all week in this bedroom. Which in the end made me and my daughter sick. This was reported and dealt with quickly but unfortunately needed more in-depth inspection. The owner was understanding and a resolution was agreed. However it’s Sykes who have let the owner down as I’m still waiting a refund for this to be completely resolved. I’ve call 5 times to get this sorted. Promised payment but not had it yet. The Welcome Guide, laminates and labelling around the chapel were fantastic. Nicely presented and easy to understand - in fact the best we have seen in all the 15 years we have been staying in houses around the UK. The Chapel was also well equipped in respects of cleaning products, batteries, bulbs, kitchen roll, bin bags, tea, coffee etc all the things you may need. The Chapel was lovely but issues with the sound and the smell, which seem to be a common things really need to be addressed. Also the fact you are joined could be simply be worded on the description so people are aware. It’s more off putting when you don’t know. Please take this in the manner this is intended that of constructive criticism. If these issues are addressed this place would be fantastic for a family holiday in Wales.

  Read more less >

• Graham - Verified booking

  Despite all of the points below we really enjoyed our stay at Y Stabal and the cottage provided what we needed.

  If you book knowing these points in advance, adjust expectations, and go out of the prime cost period it can provide a warm dry base for a pleasant holiday. We were lucky and caught the week of summer, if it had been wet the lack of internet access and inability to stream movies would have been more irritating. Take an old laptop and some DVDs with you, they saved the day entertainment wise for us. Cottage has a WiFi hub but "no internet access", which would be a problem if bad weather kept you indoors. Mobile 4G signal was available but only outside the cottage, so again this is weather dependent. It is generally in need of a bit of TLC, but on the plus side you are not scared of accidentally scratching or chipping the walls or breaking one of the fittings. The door to the garden would only lock if door lifted as you close it. The picnic table in the garden had one of the 4 seats broken and tied/marked with pink washing line. The outdoor paving slabs are in places broken, uneven, and rock a bit when stepped on. There is comfortable parking for 2 cars, and 3 would be possible. There is only one set of keys though. The shower tray did not drain fast enough and you had to be careful to avoid overflows, but the shower was ok otherwise. There is only one small two slot toaster, the bread I brought did not fit in it and I had to toast each end of the slices separately. One of the kitchen dining table legs fell off by itself. Some of the kitchen chair assembly bolts were loose and rattly, but chairs ok once finger tightened. Owner was easy to contact via text and notified of some of these as we found them, he came mid week and fixed a curtain rail that had broken the week before, he said he would be up there again at the weekend to check some of the other items. We found the cottage to be missing things like extra toilet rolls, kitchen handwash (practically empty), washing up liquid, dish cloths/pads, dishwasher tabs, bin bags, and there were no extra blankets in case of cold weather. There was no property manual, just a single sheet with WiFi password and instructions for used linen at end of week. We had no idea how to adjust the heating, not that we really needed to, but the owner, Huw, did say text him any questions and he seemed quite approachable. There are no books/games/DVDs. There is no DVD player. The wall mounted LG TV (with one HDMI socket) is approx 32" and looks very small if you dont move the sofa nearer to it. We didnt need to use the washing machine in the shed so cannot advise on its condition/usability. The cottage has obviously been used a lot and is showing signs of wear/tear, and is in need of a complete refit to command top price, but it has provided us with a perfectly usable base for a week's cycling and walking in a very nice area. The view of the mountains and Moel Hebog from the garden is superb. If the people staying in the adjoining property are quiet and without young children the garden is a pleasant place to hang out. We could of done with some lounger chairs, and ended up taking kitchen/dining chairs outside to sit on. There is noise from the nearby main road, but you can still hear the sheep calling to each other and the birds twittering. With the roof vents open at night the traffic noise is a constant and noticeable drone however.

  Read more less >

• Megan - Verified booking

  The location is great, the beds are comfy and it was really warm.

  But there are some big issues which must be resolved before anyone else stays at the property. - The leaking shower which comes through the ceiling and caused electrical issues and a huge mess to be cleaned up every time. - The draining board sink leaks into the cabinet underneath and really really smells. - The oven is absolutely filthy and filled the kitchen with smoke when we went to use the grill. - The property is in need of a proper clean, there were cobwebs everywhere. The slate floor downstairs needs to be mopped, we cleaned it with a cloth on our hands and knees when we arrived and when we left and it was absolutely filthy. - The fridge really needs to be replaced as it is missing shelves and is mouldy and rusty. The dishwasher also did not drain properly and was filled with dirty water when we went to empty it. - The toilet seat in the downstairs toilet is broken and needs to be replaced. - There is no welcome book/instructions with the property at all, needs information on the bins and how to leave the property on check out, local information, how to use the heating etc. There was also no washing up liquid when we arrived or cloths to wash up with and no tea towels. There aren't toilet brushes in every loo and there is no mop to be able to clean the floor. - There aren't enough drinking glasses for the number of guests in the cottage, we had to have water out of a mug or random wine glass. Also the metal sheet pans for the oven are rusty and unusable. We did feedback most of this to the owner on our stay. The fence was broken on arrival due to the recent storm and this was fixed during our stay as we have a dog which we were grateful for. Also the shower tray was blocked and this had some unblocker put down it, but the rest of the issues stand and need to be resolved before the property is safe and comfortable for future guests.

  Read more less >

• Linda - Verified booking

  THIS COTTAGE WAS SHODDY, UNCOMFORTABLE AND DIRTY IN AREAS TO THE EXTENT THAT WE RETURNED HOME AFTER 3 NIGHTS AS OPPOSED TO 6 NIGHTS.

  THERE WAS COBWEBS AND SPIDERS IN MANY AREAS OF THE COTTAGE THAT HAD OBVIOUSLEY BEEN THERE FOR A WHILE.THE PAINTWORK WAS MARKED AND DIRTY IN SOME OF THE ROOMS.THE WINDOW IN LOUNGE HAD A BROKEN HANDLE AND THERE WAS A GAP SO THAT IT LET IN A COLD DRAUGHT. THE MAIN BATHROOM HAD PAINT FALLEN FROM THE WALLS REVEALING BARE PLASTER. LIGHT BULBS IN SOME AREAS WERE NOT WORKING ALONG WITH THE MICROWAVE.THE DINING TABLE IS SCRATCHED EXCESSIVLY AND DEFINATLEY SEEN BETTER DAYS. THE SMALL FREEZER IS PLACED IN A DIRTY CUPBOARD IN THE LOUNGE AND WAS UNEVEN SO IT WOBBLED WHEN OPENING AND CLOSING. THERE IS NO WASHING MACHINE OR DRYER EVEN THOUGH THERE IS AMPLE SPACE IN DOWNSTAIRS TOILET.THE SOFA IN THE LOUNGE WAS UNCOMFORTABLE AND DIRTY. THE 2 DOUBLE BEDS WHERE VERY LOW IN HEIGHT AND OF POOR QUALITY AS WELL AS EXCEPTIONALLY UNCOMFORTABLE. ONE DOUBLE YOU CAN NOT WALK EITHER SIDE OF SO HAVE TO CLIMB ONTO IT TO GET IN FROM THE BOTTOM. THE HOT WATER WAS NOT WORKING CORRECTLY ON OUR ARRIVAL HOWEVER A REPAIR MAN ARRIVED ON OUR FIRST DAY THAT WE WAS NOT MADE AWARE OF SO DISRUPTED US FOR AT LEAST AN HOUR ( SURELY THIS COULD HAVE BEEN SORTED BEFORE OUR ARRIVAL IF THE LANDLORD WAS AWARE OF THE PROBLEM.) THE ONLY PLUS WE COULD COMMENT ON IS THE LOCATION PROVIDES WONDERFUL SCENERY. A VERY DISAPPOINTING EXPERIENCE !!!!

  Read more less >

• Stephen - Verified booking

  The cottage was in a beautiful area at the base of Snowdonia national park, and did have all the facilities which were advertised.

  It did however let itself down in several areas. 2 out of the 3 beds were falling to pieces, as were some of the other items of furniture, and a deep clean of the whole cottage was in need. WiFi was advertised, and 5 years ago it wouldn't have been a big deal, but nowadays it's considered an absolute must. It was woefully inadequate for today's needs. Also because I couldn't find things to do on the internet due to poor connection, there wasn't any 'tourist information' in the cottage. Every other place I've stayed has had at least something there. Sykes have been terrible this time. No way of phoning the company at all, so I sent 5 emails before the holiday requesting several times to cancel due to the covid pandemic, and my financial situation being self employed. Sykes ignored every single one, but were quick to withdraw the money in full, despite what I had sent them, and then stated they only received my last email, and totally lacking in any empathy whatsoever. Also the feedback email was received immediately after the holiday. I have proof that I've sent each email, all to the same address. It's a poor business model, and disgusting behaviour for any company which I have used before. I won't be using Sykes ever again!!!!

  Read more less >