Dog Friendly Newquay Holiday Cottages

Reviews

What our customers say about their holidays

• Emma - Verified booking

  We reported a few items on our 1st day and these concerns were received professionally by the initial Sykes rep on duty, Jacqueline.

  When the leaking outdoor shower stayed permanently on we reported again and turned off the mains water. The lack of recycling/glass bins was reported and we were assured it would be addressed. When the attending plumber simply isolated the shower from the mains that left us with no way of cleaning boards and wet suits outside so we had to trapse them through the house - far from ideal. Shower had not been repaired but simply but out of action! A few days later we disocvered soiled sheets in the downstairs guest room. When I phoned Sykes to update them I spoke with Anna who asked me to send pictures which I hadn't done, but simply placed sheets on a boil wash as I did not wish to disturb our holiday further by waiting for replacement sheets. All this time I believed I was giving helpful feedback to Sykes/Landlord to assist with future rentals and had at no time questioned my expectations as a paying 'customer' - that was until I was received an email from Frederick advising that the landlord was concerned about the amount of visits the plumber had made and still the issue was unresolved. The phrase used was 'very unusual' which implied we 'customer' were creating something unusual. For the cost of the property over 10 days (£7k) my expectations were to have a fully functioning premises with recycling facilities and clean linen. This was not the case and the lack of response from my last correspondence to Frederick speaks volumes - still awaiting a reply! On Day 9 of our 10 day holiday a garbage service arrived with recycling/glass/food waste bins. Additionally so did a heating specialist who also advised that the outdoor shower was infact broken as was the kitchen sink hot tap (which we had reported) and both required new parts. At that point we packed up and left, a day earlier than was planned. What was supposed to be a great family break was tainted by the fact either the landlord was given lip service by tradespeople (both cleaners and plumbers) or they/Sykes simply do not care - as a consequence we walked away from this holiday with regret.

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• Philip - Verified booking

  The property was great - a real home from home and would certainly recommend without any hesitancy.

  The whole family agreed that it would be our preferred place to stay if we come back to Newquay. There were some slight issues, which I hope will be useful. The main bedroom door - top hinge is loose, causing the door to drop slightly, so it doesn't close properly. On-suite bathroom: door hing is slightly bent, so causes sticking when closed. A member of our family needed assistance to get out. Bulb missing on mirror. Kitchen: The star LED lights on the wall could do with a simple remote plug-in plug. There's a potential hazard if the existing double adapter, which was hangoing out of the socket, were to fall. Amazon unit on the counter could not be used. It kept asking for a login. Hall to bedrooms off kitchen: ceiling bulb not working. Garden: Potential hazard for children. There is easy access to the pergola beams and fall from the grass walkway leading to the hammocks. Hall to bedroom with diamond window: ceiling bulb not working. Downstairs toilet: door latch does not meet. Inside bolt very tight. Downstairs bathroom: bolt does not meet. Second light not working. Guide book states, in reference to cooker, "Please read instruction at rear of this guide to usage." But no instructions. Same applies for washing machine and tumble dryer. Guide mentions television in kitchen - but there isn't one. The above list are things I noticed could do with fixing. They aren't major issues and did not spoil our enjoyment of this lovely home. I mention them because they are little maintenance issues that could quite easily be missed. Regards, Philip

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• Julie Josie - Verified booking

  We love staying at Bro Tref and stayed last year.

  The location is spot on and the village is lovely. However, this year, the house was not as clean as last year, we found butter in the microwave, and some dog poo on the gravel, ( but no worries as it was disguised and easily done, so we dealt with it). I also understand that allowing dogs is great as we brought two of our furry friends, but the resources to clean the house has gone backwards. The brush was dirty and old and although I tried to keep the floor tidy, the brush was not up to the job. Under the sink is a mess, there is so much clutter and gunge. Under the stairs is a mop bucket and mop which is smelly so adds to the aroma in the living room. The very old Dyson hoover does not work effectively, we tried to use it but the suction is limited and it has seen better days. I remember that last year there was a small henry hoover which did the job well. The upstairs shower is need of some maintenance as it doesn't drain very well. The main double room has a mouldy damp smell, but this is down to a small wooden cupboard and it is the wood which is contributing to this. Not sure how often the windows are cleaned but they were mucky and needed a clean. Outside rear has had an improvement which was good to see. I don't want to be over critical as we will definitely come again but the house needs some general maintenance and the cleaning contract needs to be relooked at especially the contract that is had to clean the place as it was not up to the same standard as last year.

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• Susan - Verified booking

  Our stay has been great, however we have felt that there are some issues that cannot go unmentioned in the hope that it is constructive and allows forward progress.

  Some of the issues cannot be resolved but we feel that they are better to be mentioned. On arrival, in the dark, wet, cold and snow we found the drive to steep for us to see any appropriate parking space. We parked in a space( not the correct one) and attempted to find the keys: What can we say!! In a dark shed, leaning across a smelly bin we were supposed to read and correctly identify the numbers. We decided at this point NEVER TO RETURN. Our first impression was not good. Once inside our apartment we were pleasantly surprised. We found everything clean and tidy and a big bin with a bag in it ready for our rubbish. Nothing anywhere informed us that there was differentiated recycling in place. This was found once we had filled our first bag. What a nightmare!!! Perhaps a laminated sheet attached to the wall above the bin would have helped to start in the correct manner. We found the cold water sink tap in the main bathroom to be not tightened so it just swivels . The shower in the master bedroom was extremely stiff to turn on. Finally on our last full day then scaffolding arrived at 8.30Am having woken us up to move our car. We were surprised as this had not been mentioned at any point throughout the booking process or our stay. Hope you find these comments constructive as they are meant to help. Yours Sue Vincent

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• David - Verified booking

  We’ve been coming to Newquay several times a year for over 15 years and this is the first time I have felt the need to write a poor review.

  We were told 2 weeks prior to the holiday there was scaffolding at the building but didn’t affect our view (photo showed it was outside the apt next door) or parking and should be completed before our arrival. Upon our arrival on the Friday not only was the scaffolding there it had been moved to outside our apt. It was very obvious that the work would be ongoing for a while and we were unable to use the patio. Monday morning the builders turned up and we were asked to move our car as they would be spraying. We parked on the street for the rest of the holiday and couldn’t move it as we would unlikely find another free parking space. Tuesday morning the diesel run cherry picker arrived outside the bedroom windows and for the rest of the holiday this was running from 8 am. One of the bedroom windows was covered in plastic blocking any view. Add to this that whoever was staying above clomped around from 6.30 am every morning – we came home in need of sleep. I have no complaints about housekeeping/property management as there was nothing they could do – they even brought us flowers and wine to thank us for moving our car. The builders were as considerate as they could be.

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