Dog Friendly Newquay Holiday Cottages

Reviews

What our customers say about their holidays

• Emma - Verified booking

  We reported a few items on our 1st day and these concerns were received professionally by the initial Sykes rep on duty, Jacqueline.

  When the leaking outdoor shower stayed permanently on we reported again and turned off the mains water. The lack of recycling/glass bins was reported and we were assured it would be addressed. When the attending plumber simply isolated the shower from the mains that left us with no way of cleaning boards and wet suits outside so we had to trapse them through the house - far from ideal. Shower had not been repaired but simply but out of action! A few days later we disocvered soiled sheets in the downstairs guest room. When I phoned Sykes to update them I spoke with Anna who asked me to send pictures which I hadn't done, but simply placed sheets on a boil wash as I did not wish to disturb our holiday further by waiting for replacement sheets. All this time I believed I was giving helpful feedback to Sykes/Landlord to assist with future rentals and had at no time questioned my expectations as a paying 'customer' - that was until I was received an email from Frederick advising that the landlord was concerned about the amount of visits the plumber had made and still the issue was unresolved. The phrase used was 'very unusual' which implied we 'customer' were creating something unusual. For the cost of the property over 10 days (£7k) my expectations were to have a fully functioning premises with recycling facilities and clean linen. This was not the case and the lack of response from my last correspondence to Frederick speaks volumes - still awaiting a reply! On Day 9 of our 10 day holiday a garbage service arrived with recycling/glass/food waste bins. Additionally so did a heating specialist who also advised that the outdoor shower was infact broken as was the kitchen sink hot tap (which we had reported) and both required new parts. At that point we packed up and left, a day earlier than was planned. What was supposed to be a great family break was tainted by the fact either the landlord was given lip service by tradespeople (both cleaners and plumbers) or they/Sykes simply do not care - as a consequence we walked away from this holiday with regret.

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• Herman And Iwan - Verified booking

  We had a great stay at 11 Ebbtide.

  We stayed for 15 days in September, the weather was great. Downstairs are the two bedrooms, a dressing, two bathrooms and utilityspace with washer/dryer and garden. Upstairs a big livingroom with views of the beach and sea. On the balcony you can have a sitdown and enjoy the views. There is an nice fully equiped kitchenarea with views at the parking (looking out on our car). The house is a newbuild and has al the facilities you need. It’s very clean, very good bed, rainshower. Everything was perfect for our holiday. Also the contact with the owner was perfect. We travelled with our two dogs (Viszla and Weimaraner) and the house is excellent for them. A close walk to the beach and coastal path. Also closeby an area for the first morning dogwalk (Century Cr) where you can meet the very friendly neighborhood doggies. There is always a handwave or a friendly talk with the locals. From there you can walk to St Columb minor. A walk to Watergate Bay on the cliffside and a return beachwalk (ebbtide) to Porth is great. Closeby there is the Mermaid Inn for a good meal and a lovely tearoom Gwenna. We and our dogs had a great stay at 11 Ebbtide. Greetings from the Netherlands.

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• Andrew - Verified booking

  We had a lovely week in this apartment.

  It was well furnished, with nice homely touches, that really made it feel like home rather than a holiday let. If we were being super picky, it would have been good to have had a colander rather than just a tiny sieve and a measuring jug, we of course found a solution to this and it just goes to highlight how good we found this place if these were the only very slight negatives. The views over the golf course and to the sea were lovely and it was great to just sit back, relax and take it all in. As well as being very close to the beach it is just a short walk to the town, but far enough away not to be disturbed. There was some occasional noise at night from people coming back from the beach bars/restaurants on the road outside but even this could not detract from our enjoyment. In another review the underground tight parking space was mentioned, it is tight but we have a large 4 x 4 and managed to park with relative ease. If we go back to Newquay and it was available, we would definitely book this apartment again, assuming of course that the price does not increase too dramatically after this review

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• Paula - Verified booking

  Just returned from a wonderful week in this fantastic apartment.

  The underground carpark was a godsend as it was torrential rain and high winds when we arrived, so able to unload and stay dry. Not sure how you could turn your car if all the spaces were occupied though. Very comfortable furniture and beds, great bathrooms & kitchen, big tv in lounge plus tv’s in bedrooms, large dining table. It has 2 balconies, the larger one off the lounge has comfortable furniture to sit out on. It has amazing views of Fistral beach, the golf course and Pentire headland, perfect for eating your breakfast on and watching the amazing sunsets at night. You can even watch the surfers from the balconies. Perfect location close to beaches, headland walks and restaurants on the doorstep. We only had one problem during our stay which we reported and that was sorted out the following day, brilliant. Just needs a bit more info about the location of the bins outside as we couldn’t find them and had to contact the owner. We would definitely recommend this apartment and would be very happy to stay there again. Didn’t want to leave.

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• Kate - Verified booking

  This was our 2nd stay at the property.

  It perfectly suits our needs. Pleased the large "spotlight" has been replaced with a smaller light. Lovely to have the basics such as hand wash etc. The doors on the main ensuite bedroom didn't open which was a shame as it was very hot the weekend we got there. It was extremely windy one night and as per peoples comments, I assume an air vent lid at rear of kitchen flapping and banging all night disturbed the dog, so may have been noise from him unfortunately that night as he was scared. The egg chair didn't work for us (sure great for others!), but still enough room on the balcony for us to sit out and watch the golfers and the world go by. We left the recycling contents in the bins in the apartment, as the instructions weren't too clear on whether to remove from the bins or leave in, so if we got this wrong I apologise. We have stayed on Headland Road a few times and this is by far the best apartment to date hence the re-visit. No negatives, just a wonderful much needed break away and I'm sure we will be back. Thank you!

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