Dog Friendly Newquay Holiday Cottages

Reviews

What our customers say about their holidays

• Emma - Verified booking

  We reported a few items on our 1st day and these concerns were received professionally by the initial Sykes rep on duty, Jacqueline.

  When the leaking outdoor shower stayed permanently on we reported again and turned off the mains water. The lack of recycling/glass bins was reported and we were assured it would be addressed. When the attending plumber simply isolated the shower from the mains that left us with no way of cleaning boards and wet suits outside so we had to trapse them through the house - far from ideal. Shower had not been repaired but simply but out of action! A few days later we disocvered soiled sheets in the downstairs guest room. When I phoned Sykes to update them I spoke with Anna who asked me to send pictures which I hadn't done, but simply placed sheets on a boil wash as I did not wish to disturb our holiday further by waiting for replacement sheets. All this time I believed I was giving helpful feedback to Sykes/Landlord to assist with future rentals and had at no time questioned my expectations as a paying 'customer' - that was until I was received an email from Frederick advising that the landlord was concerned about the amount of visits the plumber had made and still the issue was unresolved. The phrase used was 'very unusual' which implied we 'customer' were creating something unusual. For the cost of the property over 10 days (£7k) my expectations were to have a fully functioning premises with recycling facilities and clean linen. This was not the case and the lack of response from my last correspondence to Frederick speaks volumes - still awaiting a reply! On Day 9 of our 10 day holiday a garbage service arrived with recycling/glass/food waste bins. Additionally so did a heating specialist who also advised that the outdoor shower was infact broken as was the kitchen sink hot tap (which we had reported) and both required new parts. At that point we packed up and left, a day earlier than was planned. What was supposed to be a great family break was tainted by the fact either the landlord was given lip service by tradespeople (both cleaners and plumbers) or they/Sykes simply do not care - as a consequence we walked away from this holiday with regret.

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• Philip - Verified booking

  The property was great - a real home from home and would certainly recommend without any hesitancy.

  The whole family agreed that it would be our preferred place to stay if we come back to Newquay. There were some slight issues, which I hope will be useful. The main bedroom door - top hinge is loose, causing the door to drop slightly, so it doesn't close properly. On-suite bathroom: door hing is slightly bent, so causes sticking when closed. A member of our family needed assistance to get out. Bulb missing on mirror. Kitchen: The star LED lights on the wall could do with a simple remote plug-in plug. There's a potential hazard if the existing double adapter, which was hangoing out of the socket, were to fall. Amazon unit on the counter could not be used. It kept asking for a login. Hall to bedrooms off kitchen: ceiling bulb not working. Garden: Potential hazard for children. There is easy access to the pergola beams and fall from the grass walkway leading to the hammocks. Hall to bedroom with diamond window: ceiling bulb not working. Downstairs toilet: door latch does not meet. Inside bolt very tight. Downstairs bathroom: bolt does not meet. Second light not working. Guide book states, in reference to cooker, "Please read instruction at rear of this guide to usage." But no instructions. Same applies for washing machine and tumble dryer. Guide mentions television in kitchen - but there isn't one. The above list are things I noticed could do with fixing. They aren't major issues and did not spoil our enjoyment of this lovely home. I mention them because they are little maintenance issues that could quite easily be missed. Regards, Philip

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• Julie Josie - Verified booking

  We love staying at Bro Tref and stayed last year.

  The location is spot on and the village is lovely. However, this year, the house was not as clean as last year, we found butter in the microwave, and some dog poo on the gravel, ( but no worries as it was disguised and easily done, so we dealt with it). I also understand that allowing dogs is great as we brought two of our furry friends, but the resources to clean the house has gone backwards. The brush was dirty and old and although I tried to keep the floor tidy, the brush was not up to the job. Under the sink is a mess, there is so much clutter and gunge. Under the stairs is a mop bucket and mop which is smelly so adds to the aroma in the living room. The very old Dyson hoover does not work effectively, we tried to use it but the suction is limited and it has seen better days. I remember that last year there was a small henry hoover which did the job well. The upstairs shower is need of some maintenance as it doesn't drain very well. The main double room has a mouldy damp smell, but this is down to a small wooden cupboard and it is the wood which is contributing to this. Not sure how often the windows are cleaned but they were mucky and needed a clean. Outside rear has had an improvement which was good to see. I don't want to be over critical as we will definitely come again but the house needs some general maintenance and the cleaning contract needs to be relooked at especially the contract that is had to clean the place as it was not up to the same standard as last year.

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• Deborah - Verified booking

  Trevethen is an amazing cottage.

  It is large and well appointed. The kitchen is well laid out with ample plates, utensils etc. We made good use of the dishwasher, washing machine and tumble dryer. The 2 double bedrooms are beautiful, both with large ensuite bathrooms. The other 2 rooms have full sized bunks and are of a good size. The dining room has a large farmhouse style table which would comfortably seat eight adults. The lounge is cozy with a working open fireplace and is very relaxing. The whole house has a lovely feel and flow. The backgarden is terraced and would be great in the summer months. There's a large summer house, 2 tables and a BBQ. You can access the garden from either the kitchen or from the landing on the first floor. Having parking for 2 cars, being a 5 minute walk to the beach, pubs and shop, Trevethen has everything and more you could ask for. Claire who is the housekeeper kept in touch prior to us arriving as storm Eunice was causing some travel problems. The cottage was warm, clean and smelt wonderful. As you can probably tell we all had a brilliant holiday and look forward to rebooking sometime next year

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• Paul - Verified booking

  It was a lovely house good location for fistral beach and the shops both a 10min ...

  It was a lovely house good location for fistral beach and the shops both a 10min walk the garden was OK didn't spend much time in there but the hedges needed cutting as overflowing especially were you park the car and the ensuite there was black mould starting to form in the grout and the thermostat for the shower was stuck on what was like washing in boiling water for the wife i manage to free it up so it works which revealed the stop on the temperature is non working and loose so be careful kitchen was clean and well stocked but the surface was like glue put a loaf of bread on there and when come to use it in the morning we had to peal it off which left the pattern on the side which took a bit to clean off and there was quite abit off dust and cobwebs about the property which we had to clean up abit in the kids room as she as dust allergies which then comes to the hoover which when turn on left a God awful smell off wet dog would I go back yes I would as the location was spot on any were eles then I would have to think about it

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