Dog Friendly Cottages In Keswick

Reviews

What our customers say about their holidays

• Ian - Verified booking

  Beech Nook was a mixed holiday.

  The property is beautiful, and well equipped. We noticed that some previous holiday guests had reported that water was leaking into the kitchen from the upstairs shower. The same happened to us. I did report it on the phone number supplied but nobody came to repair it. When we arrived at Beech Nook we noticed that outside there were five full rubbish bins, and some rubbish bags. On the board in the kitchen it said rubbish would be collected on Tuesday, it never was. I reported this to the phone number supplied, but nothing happened. There were no rubbish bags supplied so we went out and bought some and as they were filled we put them in the garage. There was a washing machine and dishwasher but no washing powder or dishwasher tablets supplied. This is unusual in rented cottages. We also noted that there were no instruction books for any of the appliances. Washing machines and dishwashers are fairly easy to work out, bud the microwave was a bit of a challenge. Half way through the week one of the carbon monoxide alarms burst into life. After following the emergency procedures it appeared that it was signalling the battery was nearly flat. I reported this on the supplied phone number and was told maintenance would come to the cottage and sort the matter out. They never showed up. As I said at the beginning of this review, Beech Nook is a lovely holiday cottage but the customer service is diabolical. Most of the problems were simple and cheap to sort out, but there appeared to be a complete disinterest. Quick to take the rental money, but indifferent to responding to problems.

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• Neil - Verified booking

  Brilliant location for walking directly from the cottage.

  Nice and clean on arrival, but a couple of issues that could be rectified. Dishwasher not working, and sign on it looks quite old so may have been broken for a while. Extractor above cooker not working that caused fire alarms to go off when cooking fried breakfast. The bathroom door lock and catch was broken so door did not shut or lock. We did light the log burner 1 evening as it was a bit chilly, but it failed to heat the bedroom radiator like it says it should do. Also I feel the patio and back garden could do with some TLC as they both look neglected and overgrown. Don't get me wrong, we really enjoyed our stay, but we just felt these issues could be easily rectified with a bit of time and effort. Regards Neil Baker ****Owner Response**** Thank you for your feedback and we are very pleased you enjoyed your stay at Littlebeck. The cleaners informed us on the morning of your arrival that the dishwasher wasn’t functioning. The repair company said this was due to a previous guest mistakenly using a laundry tablet - the machine is now working fine. We have replaced the fuse in the extractor fan above the oven and spent this week working to improve the garden now that winter is over. We have checked the bathroom lock and the radiator in the bedroom. Both of which are working. It is worth noting that to heat the radiator in the bedroom from the fire will need to be going for some time, as it needs to warm the water in the system. However, there is an electric radiator in the bedroom if you require additional warmth.

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• Carole - Verified booking

  Thank you again for yet another fantastic cottage booked with your company.

  The location was amazing, key was easy to access. On entering the property, it was immaculate, warm and clean. Exactly as it had been advertised. Gorgeous bathroom with a lovely hot shower. Well stocked kitchen with every utensil a professional chef would be proud to use, resulting in some fantastic meals. Very close proximity to the bus stop from Seatoller to Keswick. A quick 3-minute walk down the lane to a local hotel which doubles as a bar for non-residents. perfect location for in good weather some amazing climbs and hikes within walking distance. We encountered no problems with using the National Trust car park literally 50 yards down from the cottage. One negative comment maybe to be reviewed for future guests the television was confusing to access. After 2 days of trying, we finally figured out it was operated via Firestick which required the log in details sited on the TV screen, this was so tiny we would suggest enclosing all the operating instructions including passwords etc within the welcome pack. Could maintenance also fix the guttering to the rear of the property? It is broken resulting in water penetrating the outer wall which will arise to major damp issues over time. Overall, we thoroughly enjoyed our time, and would return in a heartbeat as we would with the other properties within your portfolio. We look forward to booking with you again very shortly. 10/10 xxxxx

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• David - Verified booking

  We stayed for two nights and enjoyed our stay.

  The beds were comfy, the kitchen was well appointed and the shower worked well. We were out and about most of the time and the weather was a bit damp so we didn't use the garden. We used the TV once and didn't encounter any of the problems others have reported. We couldn't find the outside bin to put our rubbish in when we left. As others have said, the parking situation is a bit odd. We used the NT car park. One thing worth noting for non-members is the ticket machie only takes coins - who carries £8 in coins these days? Fortunately, I'm a member of the National Trust for Scotland, and althought the NTS has a different parking scheme from the English NT, I left the NTS sticker on the windscreen and no-one seemed to mind. (Possibly no-one checked). There is a notice on the ticket machine that overnight parking isn't allowed, which is confusing but again no-one seemed to mind. Is there an official agreement with the car park operators that tenants in the village may park overnight? The instructions for the flat mention a parking space across the road: is this just the bit of road that is slightly wider than the rest, because it isn't marked as a parking space the way us city types are used to! There were freshly painted double yellow lines on both sides of the road and I didn't want to chance parking there.

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• Thomas - Verified booking

  I would like to say how disappointed we both are.

  What was meant to be a little weekend break, combined with a special family celebration nearby turned out to be a massive let-down. Upon arrival at the cottage we found a dehumidifier and a piece of paper with instructions, as well as a few mini dehumidifier boxes in the bedroom, please see pictures attached. Being asthmatic made it worse. Had I been aware of these damp issues, combined with a strong moldy damp smell, I would have not booked this cottage. We looked for alternatives but there was nothing to suit our needs as in no pet friendly local alternatives available at such short notice. Having made bookings with Sykes Cottages previously it is even more disappointing that this property slipped through the net and does not meet the usual high standards. It is fair to say though that apart from the damp issues, otherwise the cottage is really nice, with quality towels and bedding provided, a very cosy living room and a well equipped kitchen. The power of the electric shower is not great, however, it still works well enough. With the owners living above the property, you can hear them walking around but that is not a big problem. We bought some air freshers for the bedroom and used the dehumidifier as advised but still, it really spoilt our stay.

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