Dog Friendly Filey Holiday Cottages

Reviews

What our customers say about their holidays

• Joy - Verified booking

  Park View is a lovely clean bungalow in a wonderful location with a lovely garden.

  I don't like marking it so low because had everything been in good order it would have been a smiley face for all. Unfortunately, the central heating didn't work, I reported it to Sykes and the caretaker both were very concerned. Also reported that the shower didn't work properly, it was mixer taps to the bath as well and they ran at the same time so it was a trickle. Reported the door on the wardrobe not closing properly. Reported the radiator in the bathroom was slowly dripping from the top right hand corner down the radiator. As for the heating, the owner kindly arranged for 2 oil heaters to be delivered. When they arrived we tried to assemble them, but 1 wheel on each was too wide to fit easily into the holes, at that point we didn't think we could force them, we informed the caretaker The gas men were supposed to come Tues, they didn't turn up. I informed the caretaker, she enquired and they had gone 3hrs in the opposite direction! The caretaker had mentioned me leaving the key, I didn't feel comfortable doing that and had explained that my husband could be there in the mornings whilst I walked the dog. The gas men were now supposed to come on the Wednesday, plus a plumber to repair the shower. The plumber did arrive at about 1.00ish He was very nice and apologetic, told us that it needed a new tap and he didn't carry them, he told us that he wasn't allowed to do the job without someone being in the property. He had tried to contact the caretaker a few times. I rang the caretaker explaining the situation and passed the phone to the plumber who also informed her of the situation. The plumber left, the gas men still hadn't arrived. We went out around 1.20ish rather fed up with the situation at this point. We don't like complaining but do expect to be warm, take a shower and time to explore the beautiful coast and countryside without worry of repair work needing to be done whilst there. On the Thursday we tried to assemble the heaters again and managed at last to get the wheels to fit in the holes, warmth of some sort at last. Such a shame this dragged on so long, had everything been in good order it would have all been wonderful. Thankyou, Regards Joy

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• Natalie - Verified booking

  We enjoyed staying at Sandcastle cottage very much.

  We thought it was a cosy and comfortable place to stay, perfectly situated on the complex itself to access the facilities and the beach. A lovely 10 minute amble through the complex and down the proper path to the beach. So close to the pool too, was perfect to be able to let daughter’s go there on their own. The cottage was well equipped and had some nice extra touches. Lovely hand soaps and a dog crate, high chair etc if needed. The folder of info was also really useful. Rooms were all a good size and nice little bit of outside space. Lovely garden bench too to eat outside on. Well decorated throughout and well maintained. Wi-fi was welcomed as signal poor there. Good to have a TV with Netflix access. Also had some games and books too. Filey is a lovely place to visit and the complex is just outside the main town. Could walk it along beach in 20/30 mins. We drove in and under 5 mins away. Plenty of parking. Small things but could do with some more comfortable chairs to sit outside on when the sun is shining. Even just fold up camp chairs, just to give it that ‘you’ve thought of everything’ factor. Also there was a little box on the side in the kitchen which said enjoy but all that was in it was a cleaning sponge and a three coffee pods which didn’t complete an actual set to use in the machine. We aren’t bothered at all that no freebies but maybe put that basket away or poss forgot to top it up? We weren’t sure. All in all a great place and we hope to return. And have already told friends and about it. Thank you for a lovely stay.

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• Graham - Verified booking

  The cottage was warm and cosy despite 50mph winds and the blizzard from the east.

  It was itself a very pleasant coastal getaway and fully met expectations, but otherwise there were disappointments from the holiday as advertised. The leisure centre/gym/pool was not open in February and this should be made absolutely clear in the advert, which also states that the beach itself is just 3 minutes away. This may be true as the crow flies, but is deceptive. Following the signs through the complex it took almost 15 minutes to get onto the sand at a good walking pace, which would be of very little use to families with young children who might be carrying lots of unwieldy beach gear in the summer season. The location is great for most dog walkers and it was an asset that both the cottage and the pub were dog friendly. However, the walk to the beach was too far (and too steep towards the bottom) for my very old dog to cope, which was another disappointment. Whilst the cottage itself was lovely, I would not have booked had the details about the site facilities and location been more accurate. ***** Owner Response***** Thank you for your feedback, all feedback is extremely important to both Sykes and I. I am sorry to hear that you experienced the leisure centre to be closed, there should be no reason for this. With regards to the beach I have discussed this with Sykes and we have agreed to amend the distance to a 10 minute walk. Some of the points you have raised are regrettably outside of my control, I do hope you enjoyed your stay. All the best.

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• Eve - Verified booking

  This is the worse property that I have booked through you.

  First impression was the patio door which looked dirty but this is actually inside the glass. All carpets are badly stained and dirty. The dining table wobbles and the dining chairs are dirty in the ridges at the back. Lounge furniture is stained. I had to dust the window sill and bottom of the window in the living room as was filthy with dust, dirt and dog hair. I had to set up the TV as it only had BBC channels, I also had to fill the dishwasher with rinse aid and salt. The fridge freezes the products in the actual fridge area. The extractor fan is unsuitable for use as when put on it makes a loud racket. The kitchen is very badly equipped with crockery and cooking utensils, could not use the microwave as nothing to use to heat things up in. No tea towel, dishcloth, dusters, dustpan etc. One of the under cupboard bulbs isn't working. There was black dog hair on the landing carpet when we entered the house and was getting onto our clothes and towels. The standard of cleaning in general is very poor. Bath panel is cracked, the rubber seal is filthy. The mattress on the king-size bed is very badly stained. The whole house needs a deep clean, redecorated and new carpets, fridge, extractor hood, bath panel, king-size bed and mattress. No dog bed or blankets as advertised. The Wi-Fi is very weak and slow. The TV remote does not work properly. We will not be using this property again.

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• Samantha - Verified booking

  Lovely stay at sand castle cottage.

  The house was lovely with everything you need, the complex was nice and tidy and a good walkable distance to the beach. Having youngest with us we appreciated the little touches for them including a box of toys/books, a ball, net, bucket and space etc The only thing that let the accommodation down was the one site facilities. The swimming pool was a little run down and the toddler pool closed the whole week. The pub was up to date but most of the staff we're rude and the food wasn't great (cheap burgers burned for example). We didn't get around to trying the pizzas in the pizza shop but we did get some microwaved bacon sandwiches. Theres a little arcade at the back of the pub which was fun. But we didn't find a park until the end of the holiday because its not sign posted. Also not far from the house they are still building properties. This didn't disturb us but during the day you could hear it. Last thing unfortunately the house is dog friendly, which as a family without a dog I didn't appreciate the dog smell in the house. Its only faint so it was fine but if you have allergies to dogs probably not the place for you. Overall i would say i wouldn't be against going back to this property as it was lovely baring the dog smell but i would make sure i had enough food to not require using the local pub

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