Dog Friendly Cottages in the Cotswolds

Reviews

What our customers say about their holidays

• May - Verified booking

  To say we are disappointed with the service received and the general state of the property is an understatement.

  We logged the following issues with you and they were allocated case reference COR-279277-CF. These were originally logged on 13 August: Broken freezer - still not working properly when we left on 19 August. We had frozen food with us which we then had to disgard given the lack of a working freezer. Obviously this is most unsatisfactory. Only one spa pass was left for us. This was still unresolved when we left on 19 August and caused us some issues as a party of 10 as we had to 'negotiate' with the reception staff every time we wanted to use the facilities. Balcony furniture was tatty and in some cases unusable. Cushions were missing and the deck chairs had no seating inserts, so were unusable. We had no contact with the owner or yourselves other than a holding email to say you were going to contact the owner,.with regards the issues flagged. What I find most astounding is that today I have received an email from yourselves advisng that all the issues have been resolved - what a joke!!!! This is totally unacceptable and we will be posting reviews to say this. In addition to all of the above I would also like to point out the poor cleaning undertaken within the house. Every room was filled with cobwebs and spiders, which have obviously been there for some time. The kitchen surfaces (behind the toaster) was covered in dead flies and dust. In addition the outside of the property would benefit from some cleaning - all the windows and the glass on outside areas were covered in thick cobwebs, which I would suggest hadn't been cleaned for months and months. They were so bad that one of our party cleaned the outside areas himself. As a slight aside, I would also suggest that the property needs some attention with regards decor. The carpets are dirty/stained and the walls scuffed and marked throughout. All of the above is most disappointing, given we paid nearly £3k for a weeks stay in the property.

  Read more less >

• Joanna - Verified booking

  As previous holiday makers have said the cottage is in a great location, however we had several issues with the cottage that were shared with the owner.

  Owl room, the mattress was old and any movement causes noise and disruption for either person to sleep. The hot tap on sink loose and rotating in its socket and the toilet seat was loose. Otter room, the shower leaked from below tray so unusable and hair in sink plug. Badger room, loose electrical socket by bed, the shower cubicle doors do not close and the shower sealant is stained and there was hair in the sink plug. Fox room, theTV in the room was on the opposite side to the aerial so unusable as TV as owner did not have an aerial lead long enough to reach it. Courtyard, the cushions for chairs around the table were stored in a broken plastic outdoor storage box which was flooded so cushions wet and mouldy. The plastic rattan on base of the sofa was broken and the umbrella shade was on the floor and covered with algae. Kitchen, the bottom of one of the two freezer doors was broken so would not open. Games room, the TV remotes did not work. The property had dust behind and under most objects/pieces of furniture. Paintwork was shabby and the small grass area in the garden/courtyard was overgrown. All the ensuite bathrooms had no windows and not one of them had a functioning extractor fan so consequently all a bit musty and damp feeling and bath mats were fraying at the edges. We reported the issues to Sykes and the owner and have been told that the issues we raised have been addressed however we would not return to this property.

  Read more less >

• Kathy - Verified booking

  This was an interesting house.

  We were a bit surprised when we first arrived at the layout, especially since my husband had currently got some mobility problems. We decided to use the basement bedroom because of this, and, to be fair, the description does mention that this bedroom has fewer stairs and would be best for less mobile visitors. We enjoyed our stay and got used to the many stairs. However, I do feel that there were a couple of issues with the description on the Sykes site. I don't think you can really say that the dining room table is "positioned in the nearby open-plan living/dining room" when the said table is up quite a lot of stairs to the next floor up. The basement bathroom certainly needs a grab rail as the floor is lethal for anyone, let alone someone elderly. No non slip bath mat provided. There was one to share with 2 other bathrooms. And we had to take 2 picnic chairs and a bean bag with us as there are certainly not 'sumptuous seats' enough for 10 adults if the house is full. We did feed back these comments and the owners were lovely and said they would take the comments on board. I would still recommend the house as it is very lovely, and the other bedrooms were beautiful. Also the perfect base from which to visit so many lovely places.

  Read more less >

• Dorothy - Verified booking

  We had a warm and friendly welcome from the owner, also a very generous welcome hamper, thank you!

  However, we were told his two family members were available next door should we need anything. We made several attempts to speak to them about a couple of minor issues but no answer despite cars present and lights on. Communal areas are very good. Large kitchen area that easily sat 12, big, comfortable sitting room. The kitchen is very well equipped. En suite bedrooms, unfortunately, were poor. Bedding is tired, flat duvets and pillows we felt were very old. One of our party stripped her bed on departure day to find a very badly stained duvet. We would suggest all bedding needs replacing. The ensuits are extremely small and utilitarian. Only fairly small people could get into the showers and the sinks are tiny. The large bathrooms did help however. There is also a constant very unpleasant smell coming through the sinks and loos, less so in the bedrooms when ensuit doors are closed. Parking was a bit of a challenge! An 8 bedroom house is clearly designed for large groups therefore a number of cars are likely to arrive. Proximity to Cirencester is good and the town lovely, well worth a visit.

  Read more less >

• Joan - Verified booking

  Accommodation was ideal for our group however there were a few issues.

  The main concern was the showers. Clear instructions were given that they may take a while to heat however some rooms had problems - Pheasant was too hot to get in, Hare was extremely hot and the extractor fan did not work resulting in a lot of stream, Owl the shower tray filled very quickly and leaked onto the floor, Otter and Squirrel also extremely hot showers resulting in a lot of steam. The result of all the steam on Sunday morning was that the fire alarm went off. The owner was quick to come round and said that it was probably due to the steam. A couple of other hiccups the light in Fox shower was a bit unreliable would not always turn on, only one plug socket seemed to work. The downstairs living room fire door handle not very secure it came off a couple of times. The details given re what to bring said there will be basic cleaning supplies and we would need to bring our own. There were a few cloths but no washing up liquid or cleaner for our use on arrival The starter pack of dishwasher tablets consisted of 1 tablet. Maybe it would be better to say no cleaning materials.

  Read more less >