Dog Friendly Grasmere Holiday Cottages

Reviews

What our customers say about their holidays

• Mr Steve Bennett - Verified booking

  The cottage was a good place to stay for a few days, BUT, the toilet seat was broken and needs re-fixing, the front and kitchen door locks may need replacing as both were difficult to work and the blind over the window in the lounge once down, would not pull back up. I would have expected all of these issues to have been corrected before our stay. We were also surprised that the main "bedroom" is in fact an open mezzanine floor with a severely sloping roof making it uncomfortable to use and making it difficult to have any quiet from the lounge below, if someone wants to watch TV etc ... Finally, the cottage information suggests a "full Sky package" which is not true as it was not possible to access Sky Sports ... Please also be aware that we had to cut short our stay by 24 hours as "ElectricityNW" arrived on Tuesday morning, woke us up and advised that "the power was being switched off for the rest of the day. As the bathroom is an enclosed space needing electricity to light the room, it would not have been possible to use the kettle, electric hob, TV or WiFI we chose to leave on Tuesday lunchtime rather than stay until our planned departure on Wednesday morning. It is true that I received 2 voice messages (one left on Monday late afternoon and a second on Tuesday morning) to advise about this, but as Toffee Cottage is in an area with NO phone signal, these messages were not received until we got home on Tuesday afternoon! Surely it would have been good customer service to send WhatsApp messages and/or emails to advise this situation as I can only assume that your local staff would be aware that a phone message would not be received ... I will look forward to your reply and comments, but hope that you will consider some degree of refund / compensation for the situations described above. Many thanks, Steve

  Read more less >

• Miss Chihadeh - Verified booking

  We had a lovely stay at Toffee Cottage over the Christmas period. The cottage itself is very clean and cosy, and has everything you could need and more, warm and lots of hot water. The scenery is beautiful, and as you are situated at the top of quite a steep hill, you really do get to appreciate the peace and quiet of the area, the area itself is really well situated for several lovely walks and the pub down the road is great and dog friendly. We did take our dog with us and we appreciated the offering of dog bowls and treats, the garden is fairly well enclosed too. The only thing I would say is that if you are a fan of a firmer pillow, then you may want to take your own as they were a little soft for us, the beds however are very comfortable and the linens/ towels provided were spotless. Wonderful stay which we enjoyed thoroughly.

  Read more less >

• Mrs Johnson - Verified booking

  The cottage is in a delightful village with good access to walks, and close to a pub and shop. It was very comfortable and very well equipped with lovely views across the valley and a very sunny south facing garden. It was a bonus to have the patio doors in the lounge area and be able to appreciate the picturesque landscape. The bedrooms were fairly small and I bumped my head on the sloping ceiling several times in the room upstairs but it was light and sunny and I would not let this deter me from booking again. The whole cottage is what you would call compact, but it works well, especially the entrance lobby where coats, boots and rucksacks could be stored. The bath towels were the best I've encountered as they were large and soft, a rarity at the many places in which I have stayed during the last few years.

  Read more less >

• Mr Richard Stansfield - Verified booking

  Despite assurances beforehand the dish washer wasn't functional during the stay. Water spilt onto the kitchen floor which was sorted by the excellent maintenance man who also got the boiler going for hot water after a day without.This wouldn't have been much of a problem but the layout of the kitchen sink and drainer made it difficult to wash up for 6 people after a meal. There wasn't much of a welcome pack, just a few tea and coffee sachets and a few biscuits. At the price paid we would have expected more. The rest of the kitchen appliances were first class. The washing up dish cloths etc were poor and we had to buy our own liquid. Overall it was felt that although the cottage was first class it seemed to lack some of the little personal touches which would have made it better.

  Read more less >

• Mr Paul Thornber - Verified booking

  We really enjoyed the location of this property, and overall it was pleasant. There were a few minor niggles which have led to the 3 scores shown. Firstly there was a recurrent bad smell in the main bedroom ensuite. I believe the water U-bend under the shower trap is faulty and is letting foul air in from the sewer. The shower tray also leaks each time when used. The kitchen units are starting to look shabby with vinyl peeling off several of the doors. The kitchen equipment was also not as good as in other houses we’ve stayed in. There was no tray for carrying cups of tea, no small sharp kitchen knife, and no pizza cutting wheel, no kitchen scales, no good sized measuring jug, cafetière for only one person. These small additions would help better equip the kitchen.

  Read more less >