Dog Friendly Cottages Whitby

Reviews

What our customers say about their holidays

• Julie - Verified booking

  Positives: A fabulous lodge on a very peaceful site, in a beautiful location.

  Situated between 2 lovely walks along the Cleveland Way (3.8 miles to Staithes & 9 miles to Whitby). The welcome pack was a lovely surprise. But it would have been useful to have known about it in advance. Negatives: • Broken shower bracket in en-suite (previously reported by other guests). • No live ITV channels (previously reported by other guests). • On 6/5/22 we checked with Sykes Cottages to see if Bramblewick lodge had a washing machine. We were told us that none of the lodges had one. It did !! • No ironing board or iron (which is odd given that it has a washing machine). • The lock on the main door to the lodge was temperamental in that, on occasions, it wouldn’t lock/unlock. • The patio doors would not close properly and are clearly out of alignment. We had to pull the door to the left in order to close it correctly (previously reported by other guests). • More general information about the surrounding area would have been useful: Eg. (1) Local walking guides (fortunately we took our own and have left them for future guests); (2) public transport – we discovered that the bus stops were opposite the Runswick Bay Hotel and that the X4 bus runs every half hour to/from Whitby & Middlesborough. • The lack of a site office was a little disconcerting. What would happen in an emergency?

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• Amanda - Verified booking

  This was our 3rd stay at The Pines and sadly we were very disappointed with this lodge.

  We were charged a 5 star price for a 2 star lodge. Issues to mention as follows. Windows not cleaned. Hoovers unable to be used due to not being emptied for a long period which caused them to stink when we did try to use. Lack of cleaning products. Mop totally unable to be used, small brush and dustpan not fit for purpose, only two bin bags for a week. No iron or ironing board which we had to waste a full day on Sunday 13th to purchase. Owners were contacted by Yorkshire coastal cottages and were told that they do not supply, which is odd considering there is a washer dryer. No clothes maiden supplied also. There was a slug in shower in ensuite on arrival and shower head will not stay in position which is is difficult to use with one hand whilst holding shower head with the other hand. No umbrella for outside on decking, which along with the furniture needed cleaning also. This lodge is in my opinion just a buy to let investment which is reflected in the lack of attention to detail regarding everything from utensils to cleanliness. We booked this lodge expecting the same standard as previous stays in other lodges on the Pines and I feel we have been grossly overcharged.

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• Miss Crossland - Verified booking

  This is a lovely apartment in a great location. Don't let first impressions (the communal entrance hall) put you off, it is clean and cosy once you get inside. Previous issues mentioned in reviews have been resolved, (the scaffolding is no longer there and the sofa has been cleaned). Despite being in a huge building which contains a pub and a chinese restaurant, it is very quiet and you would never know they were there. The location is great - very quiet and an easy walk into Whitby, close to Staithes, Sandsend, Robin Hoods Bay, Runswick Bay etc and the beach is directly across the road. It is perfect for dog owners! The only disappointment was that it lacks the added extras that would make this feel like luxury accommodation and it doesn't give the impression that you are particularly valued as a customer. There is no welcome pack, no toiletries and not a single bauble to be seen, (I was there for the whole of Christmas and New Year - all of the other holiday lets that I could see were decorated for Christmas). The bathroom is a DIY disaster but clean! All in all, a good property, I would stay again if I was heading to that area.

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• Kashif - Verified booking

  Overall we were very pleased with the property, it was lovely.

  Suggestions to improve would be: 1. The listing doesn't mention if there are any towels provided. The email says check the listing, but nothing on there! Although we were pleased to find towels were there. 2. It was difficult to find the property - the postcode took us near the beach, which was at least half a mile away! The correct postcode should be: TS13 5HR 3. The email states: As you approach the main entrance to the pines, there should be a gate on your left-hand side, you go past, carry on up the track to the second gate.... It should read the gate should be on your RIGHT HAND SIDE 4. Once we finally past the gate it was difficult to find the correct lodge in the dark as again the instructions were wrong. The email states "On entering the site through the gates follow the road right round, the lodge is the last one in the corner on the left"... The correct instructions should be "On entering the site through the gates, take the first left, then follow this road to the end, the lodge is the last one on the corner on the left" Please amend these details. Then the property would have got 5* review

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• Amanda - Verified booking

  This was our 3rd stay at The Pines and sadly we were very disappointed with this lodge.

  We were charged a 5 star price for a 2 star lodge. Issues to mention as follows. Windows not cleaned. Hoovers unable to be used due to not being emptied for a long period which caused them to stink when we did try to use. Lack of cleaning products. Mop totally unable to be used, small brush and dustpan not fit for purpose, only two bin bags for a week. No iron or ironing board which we had to waste a full day on Sunday 13th to purchase. Owners were contacted by Yorkshire coastal cottages and were told that they do not supply, which is odd considering there is a washer dryer. No clothes maiden supplied also. There was a slug in shower in ensuite on arrival and shower head will not stay in position which is is difficult to use with one hand whilst holding shower head with the other hand. No umbrella for outside on decking, which along with the furniture needed cleaning also. We booked this lodge expecting the same standard as previous stays in other lodges on the Pines and I feel we have been grossly overcharged.

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