Dog Friendly Cottages In Chester

Reviews

What our customers say about their holidays

• Martin - Verified booking

  We have been delighted with Sykes Cottages before, and were therefore very disappointed with this one.

  It wasn't as good as it sounded in the description. We weren't impressed with the cleaning before our arrival e.g. Plates had been washed then put in the cupboard still wet, the oven knobs and bowls were very greasy and we had to wash them before they could be used. There was not enough washing up liquid, toilet paper or hand soap provided to see 4 economical people through a week, yet alone 6 as advertised. Therefore, we did have to use "a well-stocked convenience store for picking up any last-minute essentials". We had only expected to use the shop for newspapers, milk and food. It wasn't a "well equipped kitchen" for 6 e.g. only 3 egg cups, only 4 dessert spoons, only 1 shelf in oven, no lids for v limited range of pans. There were no cupboards for us to store our food. The space was used storing more wine & other glasses than we can ever imagine being used all at once. Not as comfortable as expected e.g. leaf of dining table sloped, and once the table was laid for a meal it was hard for people to pass to sit down. There weren't a matching set of dining chairs, we had to gather chairs from various rooms. The sofas were very low, there weren't sets of matching crockery etc. It was very difficult to "head out to the large rear garden" as back door was very hard to open, and side gate was very badly damaged before we arrived. Hard to "retire to the sitting room to relax" as there was only 1 small candle like light bulb in a light fitting that should have 5 lights. We wanted to be able to see so that we could read and write. The dining room only had 3/5 bulbs working. I found a spare bulb, but it didn't fit in either room. It looked like an "overhead shower.", but the fitment was broken before we arrived, so it could only be used as a hand held shower head which was awkward, especially as we'd been asked to leave the shower curtain draped over the shower screen. We eventually found the bath plug and ran baths instead. The bedrooms didn't have "plenty of storage for your belongings" as 2/4 cupboards in master bedroom were secured closed, and the other two cupboards already stored things like spare linen & clothes drier. In the back bedroom we couldn't turn the knobs to open either of the white cupboard doors, so all of us had to live out of our cases all week. However, we do agree that The Hawthorns is in "a prime location", "Tucked away in the pretty Cheshire village of Christleton", we did "enjoy leisurely strolls along the Shropshire Union Canal or around Christleton’s Duck Pond". We also appreciated that it was only a "short drive into the bustling city centre of Chester". It would have been nice to have some leaflets, bus timetables and maps available to read. We would also have appreciated information on basic things like which bin was for which rubbish - none of us came from Cheshire so we didn't know the system here. The wonderful location was the main reason for selecting this property as 40 years ago we had our wedding night in Chester. This holiday was to mark our Ruby Wedding Anniversary with our best friends. It was certainly a memorable holiday.

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• Josephine - Verified booking

  The holiday was disrupted from the start.

  The own phoned me 2 weeks before our holiday and asked if we would be willing to travel on the Sunday instead of the Saturday but we had an all day event to attend so couldn't manage so he said that would be OK. 2 days before our holiday Sykes phoned me and informed me as there was a leak in the bathroom could we travel on the Sunday instead or if not arrangements would be made to put us up in an hotel for the Saturday night which at that time we had no alternative but to agree. Trying to find out which hotel it was was another nightmare as nobody seemed to know and it was actually the day of travelling (and we were coming on a journey of over 400 miles from Scotland ) that we found out which hotel after numerous phone calls! We couldn't get into the Hawthorns until 12.45 on the Sunday which really disrupted our plans for the all day event we were attending. It was all very stressful and Sykes didn't appear to be concerned at all. As for the property itself that was big disappointment after some of the lovely properties we've stayed in. It wasn't very clean at all, kitchen dirty, TV didn't work properly, electric fires in both rooms downstairs had no plugs and just wires hanging out, underneath the seating in the living room was very dirty and dusty and the back garden was a disgrace. 4 cars parked outside the property which didn't add anything at all to neglected feel of the property. Very poor facilities and a really neglected air to the place. And also no sign of any work being done for a leak in the bathroom. I presume you do inspect these properties as there is a considerable amount of work needed on this house which could be lovely. Compensation was offered by the owner but never forthcoming and then to add insult to injury we were phoned about missing items which we knew absolutely nothing about. All very stressful indeed and I feel some sort of recompense should be offered by you or the owner. I'm so disappointed with Sykes and feel very let down after all the years we have been dealing with you. It's been a really stressful time for us both and your thoughts on the matter would be appreciated.

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• Caroline - Verified booking

  I was on a week's holiday with my mum and we were in the ground floor flat.

  This is a little gem - it feels like it it sin the middle of nowhere, but 5 minutes down the road is a retail park with lots of shopping options, including Tesco, Aldi and M&S food hall, as well as non-food outlets. The property was extremely well equipped - all bed linen and towels, toilet rolls, everything needed to wash up and everything you could need in the kitchen, including all instructions for appliances. There were games in the living room cupboard and in the hallway cupboard was a vacuum cleaner, ironing board and iron and a fan (which was very welcome). Lots of leaflets about places to visit which were helpful. Chester city is an easy 15 minute drive away and Grosvenor multi-storey is a great central place to park (£7.80 for upto 4 hours and £10 for the day). The only reasons I have given it 4 stars is I didn't find the mattress in the double room particularly comfortable but I think it was an Ikea mattress and I have never got on with those and as we were in the ground floor flat, you could hear people moving about in the upstairs flat - I was very glad the upstairs flat didn't have children with them because I would imagine that could be quite noisy if they were running about.

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• Richard - Verified booking

  Stayed one week in November 2024 with the family - what a superb cottage and one of the best we have stayed in for a long time.

  Warm, welcoming and lots of character along with loads of kitchen equipment along with a lovely welcome pack that went down a treat. We were 6 adults and 1 dog and we all had a great stay with lots of space to sit and relax. Only one parking space to the rear of the property, but that was not an issue as lots of other parking nearby. We have an EV car, so not having a charger was a minor point, but we knew that when we booked the cottage, as there were very little options at the time - had there been an EV Charger or 3-pin outside plug near the car, we would have paid a premium to have the flexibility and have fed this back - with lots more cars being electric, having the facility will add value and widen the market. However, we were able to charge up easily enough as there were lots of chargers especially in Chester (less than five miles away) so we never got stuck. The owner was lovely with great communication prior and during our stay. Five star rating is well deserved and THANK YOU for a great stay.

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• Surinder - Verified booking

  We had an incredible stay at the Jasmine Cottage!

  The cottage was not only cozy and well-maintained but also beautifully decorated, making us feel right at home. The owner was exceptionally accommodating and made sure we had everything we needed throughout our stay. Their attention to detail was evident in every aspect of the cottage, from the well-equipped kitchen to the comfortable bedding. The location of the cottage was perfect for exploring the surrounding area, and we enjoyed breathtaking views. We also appreciated the thoughtful recommendations and local tips provided by cottage owner, which helped us make the most of our trip. Communication with cottage owner was seamless, and their responsiveness to our questions and requests was impressive. Overall, our experience at the Jasmine Cottage was beyond our expectations, and we can't wait to return. Thank you to the owner of Jasmine Cottage for making our holiday memorable!" Surinder Singh

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