Dog Friendly Trearddur Bay Holiday Cottages

Reviews

What our customers say about their holidays

• Kathleen - Verified booking

  I wouldn’t know where to begin with the story of our holiday stay.

  The home was everything it states but if there is a problem the Menai Holiday agency is hopeless. There was a very distressing incident during the holiday. Without going into it fully as this matter will be taken further, but the caretaker called, we were in the back garden, my grandchildren were in the front living room. Apparently they knocked but thought no one was in so they let themselves into the house, where they then banged on the living room door where my grandchildren were. They were petrified and frightened that this stranger was stood there and asking where there parents were, the children starting shouting as the caretaker had blocked the doorway so they were unable to run out, in all the commotion and shouting my son stepped out of the shower ( half undressed ) to open the bathroom door to find the caretaker had then walked down the length of the hallway to the kitchen. She said the owner had asked her to call to check the model of the fridge and staining damage on the worktop. By this time the children are crying with shock and needless to say I had come in from the garden and was in complete shock at the commotion and trauma to the children. I contacted Menai letting agency straight away and ( this was a Monday morning ) I explained what had happened and they said they would contact the owner. 24 hours later there was no contact from them. I had to ring them several times, left on hold for ages, or cut off , I did have a ring back at one point to which they would just reassure me it wouldn’t happen again. They didn’t seem to understand the fact that a complete stranger let themselves in ( thinking we were out, which is even worse ) o our privately rented holiday home. It ruined the holiday for the children, my son took my grandson home on the Tuesday evening as he was to upset he kept talking about it. He just couldn’t understand how someone had let themselves in ( thinking we were out ) Our cars were in the drive and the grandchildren were in the living room. I have sent several emails, with the full distressing story but they have all been ignored. I think it’s disgraceful what happened but it seems the agency and owner think it was ok. I have been inundated for feedback since arriving home. Well if this is the only way to get them to realise the distressing effects on my grandchildren then I have no hesitation in putting this story out there so it won’t happen to others. Appalling Service.

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• Rachel - Verified booking

  DO NOT BOOK this property at any cost, if there was an option to give zero stars I would.

  Firstly couldn’t find the accommodation and we were driving around for ages until rang the owner who directed us. The address on the Sykes website is totally wrong along with pictures of the property which on arrival is absolutely nothing like the glossy ones shown. From the pictures we were expecting a lovely bungalow on a cul de sac with long drive and nice outside space to sit and safety for our little dog, how wrong we were!!. Once found the property is actually a tiny annexe pushed in a corner behind another bungalow. Outside, the decking area is tiny and nothing like shown, to get to key safe on one side its over grown and my son got stung!!, the other side is rubble and glass unfit for my dog. Upon opening door the smell of damp and diirt hit you, what a dump, no cleaning done, all beds filthy, bathroom too and crumbs and dirt everywhere,I wouldn’t put my dog in it!!, no way were we staying in such a dump!!. The size of the property is no more than a large garden shed!!, six people I don’t think so!!. I rang the owner direct who apologised and promised full refund, what a lie!!. As we arrived late on had to sit in car and find further last minute dog friendly accomplished which we could only find in Llandudno at a further cost of £450 plus more fuel as another 50 mile journey. Ive been in contact with owner who has been pretty good until today who promised me full refund but on paid me 2/3 rds as that what Sykes give him back and apparently I’ve now got to pursue Sykes for the rest of it which he says are admin costs which I only paid £20 for. I’ve rang Sykes 3 times previous and been promised a call back each time but nothing!!, can no longer call now apparently everything has to be done via your booking log in which I have done but all done is acknowledge and nothing else. They were quick to take my payments which I paid promptly on request but not quick to refund. Annoyed and disgusted!! Xxx

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• Kieran - Verified booking

  Property is in a great spot and close to loads of things to do, places to eat, beaches.

  Views from all angles are stunning and the garden areas are large and useable. Kids really enjoyed playing outside in such a big area. The property itself needs heavy maintenance and investment. We couldn’t use the conservatory at all because of the amount of mould in it (the blinds are covered in it) and there were mouldy areas in both of the bedrooms at the front of the building. Several things were broken including the toaster (we bought our own and left it for the next people), the lock on the bathroom door (stuck open) and the push button on the master bathroom toilet. The front door is not fitted properly and jams every time it is opened or closed (this is more of a minor issue though) There is also an area of serious water ingress in the utility room on the right hand side by the back door to the garden. The brickwork is saturated (when you touch the wall your hand comes away wet) and if I owned the property I would investigate that as a matter of priority before it becomes a structural issue. On rainy days we had to move all our things out of this room due to the water ingress. It did us ok for a short stay, due to the proximity of it to places we wanted to visit during our holiday and the fact we only really returned to go to bed, but I wouldn’t recommend it or entertain staying there again until some investment is made getting it back up to scratch. Properly renovated the place would be an absolute gem.

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• William - Verified booking

  I have waited a couple of days to leave this review as I was caught between giving four stars and five.

  I plumbed for five! Location of property is awesome and literally 20 meters from your own rocky cove (with sand). The property is as clean as the proverbial whistle and has everything you need for your stay in Trearddur Bay. It's a short walk to the main bay and you are on the coastal path so plenty to explore. A word of warning on finding the property - it is situated behind the owners bungalow - please follow the instructions and you will find it with ease. Ignore the instructions and you will struggle to find (only a fool would do this, right?). The reason for my dalliance was purely down to one thing that I struggled with and that was the shower. As a solid, 6 ft man it was cumbersome (though not impossible) to use the shower as it is impeded slightly by the shape of the roof. That said, I showered twice daily so found it workable, if not comfortable. Would I recommend? Of course! Would I return? Of course! Should you book? Of Course! Finally a shout out to Sue (owner's mother) who let us park up at the property so we could stretch our legs while she was getting it ready for us - what a wonderful woman!

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• Paul - Verified booking

  Firstly, I’d like to say that Minerva is a lovely property in a great spot.

  However, there are issues. On arrival, one of the first things we had to do was pick up two dog poos off the balcony from the previous guests. We also found as the week went that the standard of cleanliness was poor throughout. Pots, pans, and plates still with food remnants on, breadsticks in the sun room drawer, and general dirt and grime in all rooms. It was clear that this place was given a brief once over at best. With regard to facilities, there was no speaker or Alexa as stated in the property details. We rang to ask and was told that the previous guest had smashed it. Granted, you can’t control what guests do but surely during the ‘deep’ clean and inventory check this should have been picked up and a replacement put in. There was also an issue with the hot tub which took two full days to get to temperature so we lost the use of it on day one. Finally, the mattresses are so old that there is literally no cushioning left in them. I felt like I was sleeping on a wooden door. A real pity that such a nice property is not being given the treatment it deserves.

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