Dog Friendly Cottages in Colwyn Bay

Reviews

What our customers say about their holidays

• Sally - Verified booking

  One of our dogs was poisoned by fibreglass insulation in the garden of this cottage as there was loads of it lying around.

  He needed emergency vet treatment and nearly died. Sykes cottages do not want to know and have not responded to any of my complaints. When we arrived, the flat was cold and felt damp. We looked around and saw lots of dirt, dust and mixed dog hairs everywhere. We worked out how to turn the heating on to warm the place and set about unpacking our belonging, however on closer inspection we found the cupboards to be really dirty so we kept our belongings in our suitcases and lived out of them for the entire stay. On the first night my son awoke in the middle of the night having an asthma attack, he is asthmatic but haven't had an attack like that for a long time so we were confused as to what caused it. He continued to have asthma attacks for the duration of our stay. Thank god we had his medication. The next morning, we looked around and saw how dirty and dusty the room he slept in was so realised that it must’ve been this that had set his asthma attack off. We cleaned his room ourselves to make it less dusty for him. On the second day that we were there, one of our dogs (cavapoo) became quite ill, he stopped eating, was vomiting very aggressively and was not himself. All through the night he kept vomiting and being sick, he hadn’t eaten any food and hadn’t passed urine or pooped. By the Sunday morning he was so lethargic and sick that we had to seek an emergency vet who confirmed that he was poisoned. It was touch and go and we were told to prepare ourselves as the vet wasn't sure he would make it through the night. The next day it was confirmed that he had eaten fibreglass insulation. We went home and for the next two days and nursed and looked after our dog who was completely lethargic and just laid still on the sofa for the next few days. We had to syringe feed him water and give him pills to help his stomach. The day after he became ill, my husband had a good look around the garden to inspect it and to determine where he could have gotten the fibreglass insulation from that cause his sudden illness and found there were loads of pieces of fibreglass insulation all around the garden and decking area. He picked each piece up and disposed of it correctly. We informed the owner of what was happening and her response was “sorry i don’t know what that is” The next day i expected her to be in touch to enquire how our dog was doing but we heard nothing more. Throughout his five day illness, the owner Gill did not reach out to ask if he was ok or showed no concern. Our dog finally started being a bit better on the 6th day that we were there and whilst we are extremely happy and completely relieved that he survived, we basically spent the entire holiday in the flat nursing our sick dog back to health. On our final day there, my husband went for a shower and when he tried to come out of the bathroom, he found he could not get out and was locked in. We tried everything to get him out but did not have any tools to turn the outside lock. We phoned the owner who came with a screwdriver and opened the door. My husband suffers with anxiety and had a massive panic attack whilst being stuck in the bathroom. Once the owner had opened the door, she proceeded to take the screwdriver and started to take the entire handle and lock off the bathroom door whilst my husband stood in the bathroom with just a towel around him. She spent about half an hour trying to get the lock off and in the end decided that she couldn’t so she left it as she found the lock was bent which caused it to jam hence why my husband became locked in. She then phoned someone and made arrangements for them to come the next day to do it after we checked out. I have no idea why she started to try and take the lock off the door because once she took the screwdriver and unlocked it and freed my husband, we expected her to leave. However this was not the case. She then had a phone call and left quite suddenly leaving the front door wide open and a bathroom door with a handle and lock hanging off that now couldn't close at all. Which in turn left us with no privacy from each other. Overall the holiday was a disaster, the place was dusty and disgustingly dirty. I am now seeking legal advice as sykes cottages have not responded to any of my complaints.

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• Helen - Verified booking

  Our second stay at The Orchard, two adults and two young children.

  The flat is compact but very well equipped with excellent facilities - the owner has obviously invested a lot of time into ensuring everything is provided for a comfortable stay. The kitchen is wonderful with high quality appliances which really makes a difference when you are self catering. The beds and sofas are very comfortable and the shower is hot and powerful - excellent bath towels too. It was great to have a proper clothes airer. The flat is warm and has been decorated with attention to detail in a seaside theme which adds to the holiday feel of the place. The only issue we had was noise from the flat above on the first two nights of our stay a loud washing machine and TV disturbed us until nearly 2am in the morning. Obviously this is beyond the owner's control and we are quite sensitive to noise so this probably wouldn't be an issue for most people. The owner is helpful and approachable and has left a great folder of information as well as comprehensive contact details. Rhos is a fantastic place to stay with a young family, located within easy reach of Conwy and Llandudno as well as many other attractions and the local bus services are great. The flat is located only a 5-10 minute walk from all shops and the beautiful sea front which has a great little play area, reasonably priced cafes and crazy golf. Fabulous fish and chip shop also nearby open for lunch and tea - good kids menu which is big enough for adults too. Well stocked and friendly pharmacies and supermarkets are minutes away on foot or by car. Overall a great place to stay and we would happily return again - thanks to the owner for making us welcome with a travel cot and highchair and little touches like tea making supplies and cakes, your hard work is much appreciated by guests.

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• Confirmed Guest - Verified booking

  Unfortunately there was nothing luxury about the property and it was evident that it had not been restored to a very high standard and delightfully decorated. It was in fact a very average holiday cottage with a sagging sofa and chairs, a dark and gloomy interior and a not very well equipped kitchen with some dirty and utensils in the draws. There was no element that made this feel like a luxury holiday let, the TV was basic and the WIFI connectivity very poor, no tumble dryer, the mattresses on the beds were in need of replacing and the bathrooms were pretty basic. The property was located in a lovely rural location however the outside space was not well cared for and there was only an old small table and chairs set which did not make it pleasant to sit outside. Neither could we see the spectacular views. I booked this property as after a difficult year we were looking for a luxury stay someone pretty and unfortunately this property did not live up to your description. The property definitely needs to be refreshed and if it is to be described as a luxury property it needs to be actually luxurious. I do feel that your property description was misleading and as a family we were very disappointed with our stay. I am unlikely to book with yourselves as I no longer feel that I could trust the descriptions you provide for the properties. I also feel that there should be more up to date guest reviews that are available before booking. If I had read a recent review which had said the property was in need some TLC then I would not have booked.

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• Nigel - Verified booking

  The property is an ideal location as a base for travelling around North Wales.

  About half a mile walk from the Sea Front and Promenade. The property was clean, felt very homely, well set out and in a quiet location but close to all the town's amenities. The property is alarmed, so you have some piece of mind on the security of anything left in the property. Proper Cooker, Microwave, Toaster, Washing Machine, Fridge / Freezer, Iron and Ironing Board, Hair Dryer,Television with Freeview, DVD Player, Games Console and Free Wi-Fi. Everything we tried worked OK and we had no problems at all. Different containers for recycling items, which is encouraged. Some little extras, Tea, Coffee, Sugar, Milk and a lovely Cake (ideal if you arrive and have not been able to shop on the way) Anti- Bacterial Hand Wash in Bathroom and Kitchen, Surface Cleaner in Kitchen. We did have the heating on a couple of nights and the property heats up very quick, so ideal for anyone being here in the colder months. We thoroughly enjoyed our stay and would recommend to friends and family.

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• Confirmed Guest - Verified booking

  Another wonderful cottage from Rural Retreats! Stunning location set in the beautiful Bodnant estate. Ideal for peacful uniterupted walks through woodland and open fields. Stunning views of the Snowdonia range and Colwyn Bay a short walk from the cottage. Lovely cottage and well equipped. Parking for one vehicle but you could squeeze another one in if required. Some minor defects at the time of our stay. - the large oven and grill didnt work and the shower leaked into the lounge area below, both reported. (We used the bath instead) Little or no internet and only patchy at best, but none of this mattered to us as we were there to get away from it all for a few days. Great log burner, well stocked with logs. Very peaceful. The only people we saw in three days were a sheep farmer and his dog and a lady walking her dog. Great farm shop nearby with a good restaurant and cafe thst does lovely breakfasts and lunches.

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