Dog Friendly Penzance Holiday Cottages

Reviews

What our customers say about their holidays

• Linda - Verified booking

  Beautiful, well equipped, comfortable property that we wouldn't hesitate to recommend.

  Easy walk to the beach and coast path. This would have been a really great holiday if it had not spoilt at the end of the week by poor customer service from Sykes. See under. Please note that I am happy for the below not to be included in my review as it has little to do with the property or owners, however, I would like my comments seen by the owners as they were not given an opportunity to respond and I would like them to see my feedback regarding the cleaning company... We have made several bookings with Sykes as we have found their properties are absolutely lovely but, their customer service is lacking. As long as all is well Sykes customer service is perfunctory but, this changes to very disappointing if you encounter a problem, they just don't want to know. Our car broke down the afternoon before we were due to leave our Sykes property. I called Sykes to ask if we could extend our stay or at the very least leave our luggage in the sizeable, double, undercover car port for a couple of hours. Both requests were refused point blank and the Sykes representative refused to even contact the owner to request either. We were only offered a full weeks further stay at the property at the full rate. I accept that extending our stay by a day or two may not be possible (despite the property being vacant for the entire following week), however, to tell me that we would not even be able to leave our luggage in the large car port for a few hours as it would be in the way of the cleaners was just obstinate. This left us with children, a dog and all our luggage without anywhere to go on a cold rainy February morning whilst our car was being fixed, as we had to vacate the property at 10am. Luckily when the cleaners arrived and we explained the situation they were more than happy to accommodate us however they could, and we were able to leave our bags in the car port for a couple of hours whilst our car was being fixed. They had parked in the neighbouring property where they were also cleaning and said that we and/or our luggage would not be in the way at all. Sykes could have saved us an evening of worry about what we were going to do the next day without a car had they just been a little bit more considerate and accommodating! A sincere thank you to the cleaning company that services the property we were staying in, they were so very kind, unlike Sykes.

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• Jo - Verified booking

  We really enjoyed our stay at Potters by the Sea!

  Sue and Michelle have created a little gem here - it's been well thought out, it's modern and with everything that you'd need for a great stay. The decor is tastefully done too, it's stylish and it's very comfortable. Great care has been taken to get this right for the guests and they've done just that. The cream tea on arrival was a lovely touch too. What was also great was the courtesy call on arrival day, from Sue & Michelle, to see that everything was ok and to answer any questions that we might have. They were friendly and chatty - it's evident that they care for the property and the guests, really wanting you to have an enjoyable stay, which we did. You can access Land's End, the SW Coastal Path and Sennen Cove on foot, as well as getting on bikes - we went to a number of places including the stunning Porthcorno Beach and Mousehole. we really didn't need to use the car at all, which was how we hoped it would be. I would definitely stay at Potters by the Sea again, if we were to re-visit this area.

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• Kerry - Verified booking

  The location and views are fabulous.

  The house was lovely and warm but the whole place was VERY tired. The photos online must be extremely old or photoshopped! Inside and outside all vey worn. The whole place and the other holiday lets all looked a mess. The house was clean, but as it's so worn it still looked a bit grotty. One bedroom had a huge stain on the rug which was so unnecessary, surely a new rug wouldn't cost much? When it rained hard we had water coming in above the lounge doors and we had to put towels in to stop the drips all night. You could see it's been happening a while by the state of wall disintegrating inside. The double bed was the worst I've slept in and we go away a lot. Most of the blinds were broken and you could see next door was the same. Overall a great location but very disappointing accomodation. I didn't expect that from Sykes, everywhere else we've stayed has been lovely.

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• Sally - Verified booking

  The cottage itself was presented absolutely beautifully.

  The owners had gone above and beyond to make the Appartment as homely and comfortable as possible. It was decorated in a very tasteful nautical style. The owners rang us on our way down to Cornwall and gave very clear directions to the property. We were greeted with a lovely cream tea, home made scones, clotted cream and homemade jam even the tea and milk was provided! There was very high grade antibacterial spray provided plus hand sanitiser. The Appartment was situated in a mixed residential and holiday let small stone complex just off the main A30 which made it really handy for exploring southern Cornwall. The only downsides were the slightly damp smell in the bedroom, the washer drier didn’t seem to function correctly and there was quite a bit of dust That had been overlooked in the nooks and crannies even though the rest of the Appartment was very clean!

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• Liam - Verified booking

  This holiday was absolutely brilliant and we will definitely be going back as soon as we can!

  The house was spotless and so modern with a beachy feel, with lots of added extras like a yummy cream tea on arrival! It was in the perfect location, so close to the beach, pubs, shops and amenities, but offered a quiet a secluded get away that you can actually see the sea from! What more can you ask for! Everything was beyond hotel quality, and I have told my partner we definitely need new duvets and sheets after such a lovely nights sleep. The best of all was that it was doggie friendly which is a rarity to find in these parts, our little dachshund absolutely loved running in the waves, and she even had some treats on arrival which was very kind! I cannot stress enough that this is a true Cornish gem, and Michelle and Sue were so lovely when they spoke to us on the phone and so helpful, it really is a treasure we wish we had discovered sooner!

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