Dog Friendly Penzance Holiday Cottages

Reviews

What our customers say about their holidays

• Catherine - Verified booking

  Rospletha Cottage is located in one of the most beautiful spots in Cornwall and probably the UK.

  We had an amazing few days exploring the local area, with the Minack theatre, the coves and the coastal path right on our doorstep! Simply stunning! Sadly, the first few days of our week were spoiled by the unclean state of the kitchen when we arrived. I had to put all the plates, cutlery and utensils in the dishwasher, wash the tiles, the shelves, the glasses. There was even a full cup of coffee left in the microwave, with mould on it. There were cobwebs in lots of places (stressed me as I am not a fan of spiders) and we weren’t able to open the French doors onto the patio until the owner ‘forced’ them open later, which we had not dared to do. The hinges were just very rusty, due to the sea air I guess. We were also put off by the fact that the owners were staying in their wooden chalet in the garden, right across the cottage’s patio, so sitting outside didn’t feel private at all. This chalet is neither mentioned in the cottage description, nor showing on any of the photos for the cottage on Sykes. Also, there IS a huge field at the back of the house, with sea views, but it is also the overflow car park for the Minack theatre, so every afternoon, we had hundreds of cars/vans and people just 100 meters or so from our rental. Again, something which is not mentioned in the description. The owners of the cottage / chalet had visitors coming across ‘our’ garden on two occasions…this was not acceptable. On the first night, we arrived quite late because of heavy holiday traffic. When I saw the lack of cleanliness in the kitchen (namely dirty plates and cutlery draw), I went over to the chalet to mention this to the owner (who had just welcomed us and said to come and see him if there were any problems). I thought they’d like to let their cleaning company know…well, I was not received well at all! I won’t go into the details as we did receive apologies the next morning but I was left shaken. Rospletha is an amazing place, but, as a family, we all felt the same: Rosphetha Cottage needs more cleaning, TLC and private garden space. Also, I would not have chosen this cottage if I’d known that we would be sharing the garden with its owners.

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• Martin - Verified booking

  In general the stay was fine bar general cleaning by, I presume, the contractors and the ongoing works at No 1 Harbour Mews.

  On arrival @ advised 4pm, we had travelled earlier that day, the cleaning team were not close to completion. Although apologetic on entering it was clear the job had been rushed - or at least I hope it had otherwise there's a wider problem. Kitchen sink had food debris, a shower in the bedroom had significant amount of hair in the plug. The bathroom floor in the 1st floor bathroom and 'en-suite' needed to be cleaned before we used; there was no foot mat in the downstairs bathroom. The complimentaries, I would do away with as the cleaning kit is practically no use whilst Cheese (yes Cheese) scones from Sainsbury's with a 1 day date on them don't go that well with Jam and Clotted Cream As we arrived we were also unable to park as the allocated outside space was taken up by building contractors, an issue that occurred several times during the week whilst other work during the period necessitated us having to request the guys moved their plant machinery. Obviously on completion this will not be of any concern - would have been nice though if they had taken packaging away as opposed to stockpiling against the letter box! The guys themselves were accommodating. One is easily remedied, the other will naturally stop and overall, as the score suggests, we had a good holiday - it is the little things

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• Anthea - Verified booking

  Mixed reviews after a weeks stay.

  Initial problem was absolutely nowhere to park, double yellow lines outside and spaces across were taken up by local residents so difficult to unload luggage etc. I wasn't too keen on leaving my car parked 2 streets away so we opted with St Erbyns carpark at £16 for 7 days, about 5 mins walk away. No problems and plenty of room. Inside the property it was definitely in need of redecoration ie painting and a good clean, stair carpet loose and very dirty, drain blocked and shower drain blocked, tissues under bed from previous guests and patio area overgrown with weeds. However after spending 2 days trying to sort it with Sykes we eventually got in touch with the owner who was very friendly and apologetic and sorted the immediate issues the very same day! Excellent customer service. He wasn't aware of the issues so he noted everything and assured us he was visiting the property ASAP to sort them. He made sure our holiday wasn't affected. The positives!! the rustic theme of the house, beautiful wood floors in the living area, a 5 mins walk to Penzance town, 15 mins walk to seafront, bedrooms were well appointed and comfortable with clean sheets and towels. Once the issues mentioned above are addressed this we would then recommend this cottage for your holiday.

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• Vikki - Verified booking

  Our stay at the cottage was a one of mixed views.

  It did appear nice but looking closely you could see the photos were done quite a while ago. It was in need of some painting particularly downstairs and especially the stair handrail which was quite grubby. Also, the staircase carpet on one stair was exposing the gripper rod nails which was a hazard.The fridge had a unpleasant odour and was set to maximum which turned any drink or food semi frozen and bizarrely the boiler was switched off so if you wanted a bath or a shave or just wash up you couldn’t (there is a ‘good’ electric shower which heats independently). We contacted Sykes cottages straight away who took two and bit days to respond (after 2 messages) with a silly response of asking if it was resolved when it was clear it wasn’t as that was the first response to our messages. We were also looking forward to sitting in the courtyard garden in the morning with a coffee but it was unkept and weedy (nothing like the photos online). So all in all not great and wish I could upload photos to this review. Location to station is close enough although hilly so that would be something to advise people of and Penzance itself is a little run down. Having said that it has great transport links (train and bus) to the highly recommended St Ives and Mousehole.

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• Andrew - Verified booking

  Can't really say that "Pengullyn" had the wow factor, other reviewers have indicated this.

  It does, however, have virtually everything you're likely to need for a week or two in Cornwall, except egg cups. The most important thing for us was that the property has its own parking space. Which in Cornwall is a Godsend, given that we once had our legitimately parked car wrecked by a Cornish bin lorry. We were a little disappointed to find that the shower, reported has broken in August, had not been repaired. Needless to say showering proved rather challenging as a result. By the way, where was our cream tea that other previous visitors to "Pengullyn" arrived to find? Lol. Thank you for the milk nevertheless. A little tip. If you want to go into town and want to avoid the treacherous traffic on Chywoone Hill then turn right outside the side door, go down the short hill, turn right at the bottom and go through the covered arch. Immediately turn left and keep going. This will take you to the Strand and into town. A far safer route believe me! All in all we had a nice stay at "Pengullyn", and it provided a sound base to explore a beautiful part of our beloved Cornwall. Kernow Bys Vyken!

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