Dog Friendly Surrey Holiday Cottages

Reviews

What our customers say about their holidays

• Aimee - Verified booking

  The house itself is wonderful.

  Lots of space, great open plan kitchen dining living area. Rooms are all spacious and comfy, hot tub and garden are lovely. Local area is quiet but nice pubs and walks are a very short drive away. Hot water situation is quite tricky, especially with a house of 10 adults. Waiting 30 mins between everyone’s shower is unreasonable and a lot of us had freezing cold showers only despite all showers being quick and no baths. The house is missing a few essential bits, we had no washing up liquid or dishwasher tablets or normal tea bags. Lack of bins for recycling inside the house. No handsoap in the upstairs bathroom. The kitchen equipment is also a little limited for a house of this size. We had 10 people staying and struggled when cooking, lack of pots / pans, bowls etc. The aga is also tricky, mainly as the dials have no numbers on them and they get burning hot when in use so it’s hard to select temps etc. Sykes as a booking agency are extremely difficult. Website is inaccurate and unhelpful, causing a major issue with my booking that I then had to pay extra for. Their phone options are unhelpful and they point blank don’t respond to emails - I was told this on the phone. To the point where I had emailed repeatedly asking to speak to someone about my booking, had no response, and then had my entire booking cancelled.

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• Helen - Verified booking

  We were a family of 11 plus a Labrador.

  The house was fabulous,right on the river,with plenty of room for all of us- we could be all together,or be in our own spaces.Wonderful.The bedrooms were lovely and beds so comfortable.Plenty of room outside to relax and enjoy the beauty of the river,and the hot tub was exc ellent- so relaxing after a day sightseeing.I thoroughly enjoyed being able to use our 51st Wedding Anniversary present of a kayak to paddle around on the river. So convenient for sights- either driving or by train.Swift response to slight problems we had,and helpful advice on trips we planned.Thankyou so much for allowing us our holiday in Coventina.Diolch yn fawr.

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• Patricia - Verified booking

  Lovely house good view of the river, comfortable and warm, plenty of parking, and enormous hot tub .

  The house was clean and spacious. As we had five dogs most of the time we were happy with the convenience of a nearby field to exercise them. We found the cooker a bit difficult to use, would have appreciated a bigger freezer section in the fridge, and that it was defrosted. It was frozen up and a bag of chips weee in there, we left them. Just a little bit attention needed to the wash basin hot tap, it didn’t work, and the screws to the door knob into the lounge kept falling out. All in all with at couple of minor issues, it was a wonderful place for a family weekend. Thank you for letting use it.

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• Cynthia - Verified booking

  Generally disappointed.

  For what it cost I was expecting a faultless property unfortunately that was not the case. To many issues to list but main one after it had been supposedly spotlessly cleaned, double plug socket hanging off upstairs wall. Plenty of room for improvement.

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• Kanta - Verified booking

  Lovely home on the river we had an amazing time management was quick to answer ...

  Lovely home on the river we had an amazing time management was quick to answer could do with more cutlery and mugs as there were 13 of us but a really beautiful home