Dog Friendly Cottages Yorkshire

Reviews

What our customers say about their holidays

• Linda - Verified booking

  We stayed in The Bay with our friends, another family of 4 who stayed at a house just around the corner from us.

  The entry of the apartment is clean throughout into the flat. We didn't read the instruction carefully prior to the arrival and spent some time finding the place - it's Perran Court but the entry to the flat is at the back from the place. The manager at the pub was really helpful and called the on-site security for us who was also friendly. The property info online said no wifi but in the flat, there was a mobile wifi with instructions enclosed in the apartment's folder but we were unable to access in the end. It would be great if this facility was available although not big issue. We used the kitchen couple times during the stay and it was great. Washing machine was available but we had trouble using it, again it wasn't an issue either as we had brought plenty of clothes to wear anyway. There was a Welcome box with complimentary stuff with some dishwasher tablets which was nice, although there isn't a dishwasher...lol. We and our friends thought it was hilarious. ;-) Overall, we enjoyed our stay and the site/apartment is great and easily accessible. On-site swimming pool is just around the corner and some activities available to book.

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• Susan - Verified booking

  Since I stayed in the property in June,it has changed ownership.

  The present owners have added small touches that have improved it and it now has wi-fi.I was very disappointed this time unfortunately with the cleanliness.I arrived at 3pm,as stated on paperwork,put in passcode on keysafe and got the keys,on entering the property it was very obvious it hadn't been cleaned,dirty laundry on floors,smelt sweaty,and generally needed a good clean. I had dragged my heavy bags up the stairs,i had toleave them there.I called'Sparkles and Shine' as advised for any problems, I was perfectly pleasant and was told,she was in the laundry and cleaners where on site somewhere! I waited till 16.45 and rang again,she said I was on the list and they would get to me! They arrived at 16.55, said they were very busy and still had 4 properties to do after mine,at 17.20 they left. In these covid times is this sufficient time to thoroughly clean and change all bedding?It was all really disappointing,the sweaty duvet had been just been put back inside a clean cover,the kettle was red hot so I guess the time had included a tea break.I wasn't at all happy with it after that and so very tired after a long journey.

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• Stuart - Verified booking

  We thoroughly enjoyed our holiday and the apartment was lovely, quirky and nicely decorated.

  To improve things the WiFi needs to be better as it kept dropping out. I expected condiments such as salt, pepper and sugar to be provided but we. Had to buy them. There was a scratching noise in the twin bedroom that we first thought was mice but it was nesting starlings that had got under the roof tiles. A heads up to the owner is that some of the flashing have failed in the window areas of the lounge and there is evidence of damp. The vinyl is lifting in the bathroom and needs refitting. The toilet is difficult to use for anybody who is tall as it has very little leg room. The internal cladding is falling off internally and a section in the shower needs refining as it has dropped. Omh and a potato masher would have been useful. The noise from the arcade below was louder than we thought it would be but we were out most of the time so not a major issue, and you did warn us. I hope to these comments are of use to you. We would definitely use the apartment again and had a great holiday.

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• Christine - Verified booking

  The ground floor apartment was clean and comfortable and the furnishings were good quality.

  It is also dog friendly. It had everything that one needs. The underfloor heating was efficient and the sensor lights in the hall and bathroom were a good idea and energy efficient. There were just a couple of steps down to the front door and a large lobby/hallway before entering the apartment. The location was great. Not necessary to use the car to see Whitby. Very central for walking down to pubs and the co-op foodstore, the train station, harbour and sea front. The walk back is uphill but it is just the last 30 ft that is steep. We found parking quite challenging as the streets are narrow and finding a space can sometimes be difficult and it is not possible to always park outside the property. We successfully managed to get a space near the property and we have a Kia Sorrento. Larger cars may have a problem. It is very quiet at night and we would recommend the apartment and area. We had a lovely time and would not hesitate in booking again.

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• Anthony - Verified booking

  The whole apartment had a sweaty smell.

  A large bed in a small bedroom so not much space.The window would not open so no fresh air and a summer quilt needed as far too hot with the one available. Cupboards really high in kitchen to lift down saucepans and glass casseroles we had to stand on a dining chair to get them.One cupboard front was missing and there was no storage for our food and only one shelf in the fridge.A draining mat would be useful under the plate rack to save water going everywhere.One light under kitchen unit not working. The apartment door lock was a bit fiddley to get it to lock. On a plus side fabulous hot water and showers lovely towels. Great to have a pool pass but ladies changing room has broken lockers and bins full of used nappies added to the "aroma" which I did complain about at pool reception. Very well placed for the amenities, a lovely area and lots of walks.We were lucky with the weather and the folding chairs were a bonus thank you.

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