Dog Friendly East Yorkshire Holiday Cottages

Reviews

What our customers say about their holidays

• Michel - Verified booking

  I’m writing to express my deep disappointment and frustration with my recent stay at The Bluebell for my 60th birthday celebration.

  I had carefully selected your venue as it seemed perfect for hosting my 33 guests. From the moment I booked, everything appeared to be well-organized, and I even paid extra for the privilege of an early arrival and late check-out. Unfortunately, my experience was far from what I expected, and it caused significant stress during an event that should have been a joyous occasion. Upon arrival, we found the property cold, with no way to turn on the heaters. Despite making numerous calls and sending several texts, it took far too long to resolve this basic issue. Additionally, the entire place was in desperate need of a deep clean. We were shocked to find that cleaning supplies were unavailable, forcing us to go out and purchase our own mops and products to clean the property ourselves. Some of the rooms were in unacceptable condition: Toilets had been used and not flushed. Floors were dirty, and cobwebs were all over the walls. The outside bin area was littered with black bags, which I refused to clean up. Several rooms had stained bedding, including one with a blood stain that we had to change ourselves. Worse, from rooms 1 to 4, none of the electrical sockets worked, and despite numerous attempts to contact you, this was never resolved. Room 12 had stained bedding with some sort of black ink. It’s unbelievable that your housekeeper admitted to knowing about the stained sheets but put them on the beds regardless. The condition of the property was unacceptable and created a significant amount of stress. I did not receive the value I expected for the money I spent. My guests, while understanding, were understandably disturbed by the poor conditions, and this situation nearly ruined an event I had spent a year planning. Your housekeeper excused her inaction by saying she was on holiday, and your lack of response was equally frustrating. We have videos and photos documenting all the issues mentioned, and I am appalled that such basic standards of cleanliness and hospitality were not met.

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• Ruth - Verified booking

  We hired the Blue Bell for 38 all female family and friends for a surprise weekend for my daughter’s 40th birthday.

  It was absolutely perfect! We decorated the large function room and hired a DJ and Supreme Photo Booths - both excellent. There is a brilliant bar area where all our guests stored the drinks they’d bought with them. The kitchen facilities were great with loads of fridge and freezer storage space and 2 double ovens where we prepared and served a cooked breakfast on Saturday morning and chicken and chips in the afternoon after enjoying a televised dog racing game in the afternoon in the snug area next to the dining area. On Friday evening we ordered fish and chips from Nafferton Fisheries in Driffield - they gave us a fabulous service - great communication before the event and delivering their hot and tasty food on time. For our party on Saturday evening we’d ordered a load of platters from Morrisons which is only a short drive away. The Blue Bell is in a lovely small village and many of the ladies enjoyed a long walk on Saturday morning including the grounds of Burton Agnes Hall. Communication with the owners and housekeeper prior to arrival and during our stay was excellent - they couldn’t have been more helpful. Several guests enjoyed using the hot tub in the lovely grounds at the rear of the property. There were no complaints from any guests who all said they had had a fabulous weekend. The property was warm and comfortable and had everything we needed for a marvelous celebratory time. It was excellent value for money and our guests said they could not believe how we had managed to put the weekend on for the price that they had paid. I would have no hesitation in recommending this venue. Do not expect luxury but if you want a large, clean, comfortable and functional large space to hold your event and sleep your guests at the right price - this is for you.

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• Adele - Verified booking

  Having stayed in many different forms of holiday accommodation over the years, we have seen many different standards.

  The house while vast needs an awful lot of work doing to it to make it somewhere people would choose, especially when you consider the amount it costs for the week. Whilst some of the refurb has been done, there are many aspects that with little outlay would have made the houses unfinished appearance acceptable. Yes bed linen and towels were provided but there were no cushions to the large sofa for the back and the other two were so worn you sank into them and struggled to get out. The house was cold especially in the evening, which was due to both having windows that were broken and doors that needed repair or replacement. There were no instructions for anything in the property, and no welcome pack so the basics were unavailable such as dishcloth, dishwasher tablets, fairy liquid and bin bags. We had to assume which bin to use, as no explanation regarding general waste and recycling. Curtains did not all fit the windows and some rooms did not have any or a blind. Making privacy an issue for some of us. Overall a disappointment, and somewhere we wouldn’t recommend.

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• Anthony - Verified booking

  Overall we had a great holiday.

  The property had the facilities to keep 26 people ranging in age from 76 to under 1 well entertained despite a week of mixed weather. The kitchen was generously equipped and the beds were comfortable. The bar was a great place to congregate for pre-dinner drinks. A real upside was that, unlike many houses we have visited, the layout here ensured that those playing pool, shuffle board and music until 3am did not disturb those who had retired to bed. In Olympic year the outside space was ideal for our own version of the Olympic Games and in the evening a few well placed accessories transformed the central atrium into a great space for a Greek themed banquet. The only downside was the night of a cloudburst when the atrium roof leaked in places and the ground outside flooded and we had to deal with a certain amount of water ingress under doors. Apart from some soggy towels, by morning you would never have known.

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• Sandra - Verified booking

  Overall, we were fully satisfied with the property - just the odd thing that we thought needed improvement.

  As a positive, we thought it might be rather noisy, being so close to the Railway Station. It wasn’t - surprisingly quiet. Very clean, and plenty of crockery, glassware, cutlery etc. Good sized Lounge. Plenty of room for four people, but seven would probably have to have ‘two sittings’ round the table in the Kitchen for meals. A few suggestions for improvement:- Better instructions on how to drive to the parking slot at the rear of the property as you arrive (directions were to the front door) The en-suite shower head/pole didn’t seem to be compatible, and it proved difficult to get the water flow in the right direction It wasn’t obvious which dustbins belonged to the property The bedrooms lacked storage units for non-hanging items (T-shirts, underware etc). Massive hanging wardrobes, which were ‘shouting out’ for internal shelves, or a little internal drawer unit

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