Dog Friendly Holsworthy Holiday Cottages

Reviews

What our customers say about their holidays

• Craig - Verified booking

  House smelt of damp.

  Sofa and armchair were both damp. Too damp to sit on for any length of time (5 mins max before own clothes becoming damp as well). This meant there was no where to sit or relax in the day/evenings, outside of the small kitchen table or bed in the room upstairs. No access to WiFi, even though listed on listing. No WIFI network registered on either our phones or laptops. We tried a few times in different locations within the property both in the evening and following morning. There was no mobile reception either, so we were unable to rely on mobile data. Had we known this upfront, we wouldn’t have booked the property, as we needed to be able to work remotely during our stay. The owner advertises the property includes WiFi, which is totally misleading, given there was no signal at all. We did speak to Gavin (the owner) as soon as we arrived, on Saturday evening, and mentioned both the WiFi and the damp sofa, and his response was “no one has been in the property in the past five days, so it can’t be damp”. There’s an adjoining door (which is not lockable, and only has a small latch on it) between the master bedroom to the owner’s property, which is next door. Again, neither of which are mentioned on the property listing, which are important things to mention upfront. Dirty - dust and spiders found in every corner of the property All of the above contravenes the Consumer Rights Act. We tried to speak to the owners (in person) before leaving on the Sunday morning, but they were not in, despite saying they would be. We have text conversations evidencing this. The owner lives next door, so had no excuse not to come round to discuss or attempt to resolve the issues. Gavin said he would contact Sykes Cottages to come to some sort of resolution. We followed up with him (and have texts specifically saying he’d spoken to Sykes). And yet Sykes have no record of Gavin making contact with them, at any point. A very disappointing experience in terms of the property and the general lack of care and consideration of the owner. We had booked to stay for a week, but due to the poor standard and property not being as described, we only stayed for one night, and found alternative accommodation for the remainder of our stay in Devon.

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• Hannah - Verified booking

  Such a beautiful property.

  Still looks exactly as the photos describe, immaculately clean. We arrived to a generous welcome hamper, milk in the fridge and some beautiful flowers which was such a lovely touch. Not listed on the property facilities but there is also a washing machine (might be worth updating the listing as could put people off). Surrounding location is very pretty and all you can hear as the sun comes up is the birds. The kids loved the games room and my youngest enjoyed the abundance of games and puzzles. Huge collection of DVDs if the weather isn’t on your side. The recommendations in the welcome book are well worth a visit. We went to Westward Ho! Sandymouth, Clovelly, Bude - all these beaches offer something different and magical. Make sure you check tide times! The vet in the village (just 4 mins away) is very helpful, our youngest pup cut her paws due to scrambling over rocks (bloody spaniels) so it was really handy to just call up and pop down and get them checked. The local spa has essentials and the staff are lovely. We had a very minor blip during our stay where on our last full day the boiler lost pressure so we were without hot water and heating for the day but the log burning fire solved the heating issue and I spoke to Giles who resolved the hot water by late afternoon and all was well. It’s a lovely cottage, beautiful location, with lovely responsive hosts and we thoroughly enjoyed our stay.

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• Katharine - Verified booking

  The property was clean, well equipped and comfortable.

  The hot tub was a lovely extra and the reason we booked the property. There were fresh flowers in lots of the rooms downstairs and a sachet of cappuccino and a biscuit x4. Bedding and towels were fresh and clean. The owner popped in to say hello the morning after our arrival and lives just across the field at the back. Silver Crooks could be so much better. The upstairs shower was little more than a dribble and the downstairs only a little better. The bed in the master bedroom despite being comfortable, was really creaky. We had quite disturbed sleep and left a day early. When it rained the water leaked through the conservatory roof and we were often mopping and trying to catch it in the mop bucket. The kickboard under the dishwasher came off on our toes every time the dishwasher door was opened. Cars move very fast on the road outside so we had to use the car to get into the village as there was no footpath and the route across the fields was too muddy to use. The property itself is full of old vintage charm. It would have been nice if the welcome features included a small basket of local produce, some milk or tea. A first basket of logs or a fire being set up in the grate in case it was needed would have been a nice touch. The cupboards were totally bare, not even a pinch of salt and pepper could be found so you will need to bring EVERYTHING with you.

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• Louise - Verified booking

  When we arrived we noticed that the property wasn’t very clean.

  There is mould in the down stairs bedroom, cobwebs, the skirting boards were dirty and had not been cleaned. On the back of the bedroom doors it says fire door keep closed and they don’t close shut. I opened the dishwasher and the smell that came from there was so bad i was nearly sick. The crockery wasn’t very clean where it must of been put through the dishwasher it had left it all feeling all dirty like specks on. So we had to wash things up before we used them. When we arrived home i did complain about the above and was told I should of complained when i was there for the owner to rectify the problems. I wasn’t happy with the reply i got as we payed for the Holiday to get away and relax i we didn’t want people coming in to rectify what should of been done before we arrived. I did take photos to backup my evidence but Sykescottages said they were not going to offer any compensation as i should of complained when i was there. I will never go through sykescottages.co.uk again as they expected me to complain when i was there for it to be rectified when it should if been done before our arrival. There was more that I complained about but it seems that it’s all my fault as I didn’t report it when i was there.

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• Charles - Verified booking

  BRILLIANT WEEK BRILLIANT HOSTS BRILLIANT WEATHER First and foremost the property lived up to the expectations made in the advertisement and to be completely honest it was over and above what was expected.

  Huge bathroom as was the bedroom and bed. Kitchen and bathroom was spotless and extremely well kept which I hope other users will appreciate and treat as if it was their own. Large flat screen TV in the living room but for me having bad knees I found the settee a little low. Other than that everything was 100%. As for the owners Karen ans Gavin, what should I say about them!!! Couldn't wish for a more down to earth couple they were brilliant and that is said with complete sincerity Never once intruded on us during our stay,but we had a great time when having a chat together,we actually.felt as if we had known them for ages, we will most definately stay here again. No need to be concerned about hot water as it is forceful and plentiful.and only a short distance from Bude Westward Ho and many other resorts within 30 or so miles.

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