Dog Friendly Cottages In Bowness On Windermere

Reviews

What our customers say about their holidays

• Mrs Caroline O'shaughnessy - Verified booking

  This is our second visit to Limefitt Park but our first in Troutbeck Retreat Lodge.

  Upon arriving on Monday, everything about the lodge was fab, and hubby, me, 2 kids, and a dog, settled in for the week. On Tuesday morning we noticed that the cabin was cold and we just assumed the heating was on a timer and switched off for the night. The thermostat was raised, and the heating seemed to work although I noticed the water for the shower wasn't very hot. Wednesday morning, the boiler wasn't on, Low Pressure on the dial, which explains why it was off and lights flashing. By the evening time, we decided to call the number shown in the manual and my hubby got through to a lovely maintenance man from 'Lake district Lodge Holidays'. He came out and had a look, but then told us that because the lodge was 'privately owned' he couldn't do anything. So, he told us to phone another number which was a different company, but surprisingly it rang his phone. He was unaware that this other number had been patched through to his phone. So then he thought it best to go and find the Park Manager which he did and brought him back to the lodge. The Park manager reiterated the same issue that he couldn't do anything because the Lodge is privately owned. The boiler was reset and even though the pressure was still low, it worked again. Thursday morning, lodge freezing, now NO water, no boiler. My hubby thought best to go to the reception at the Park to report No Water. The person on reception explained that since the lodge was privately owned there wasn't anything she could do. At this point, my hubby was not happy. All he wanted to hear was an apology for the inconvenience and that someone would be looking into the problem. But all he got was 'it's not our problem' and I quote 'what do you want me to do about it'! Then there was a conversation about the 'red tape'. So, there is the privately owned Lodge, that sits on a holiday park owned by Parkdean Resorts, which apparently has now been bought over by Sykes Cottages, and the privately owned Lodge is rented out by Lake District Lodge Holidays who is now the company to report the fact there is no water on a site that belongs to Parkdean Resorts, who's staff are on-site but don't help out if you happen to be a customer of a privately owned lodge. As it turns out, there was in fact a burst water main on-site that affected the whole park, which I was eventually notified of by Lake District Lodge Holidays, even though it was a Parkdean Resort problem to resolve. In reference to this Lodge, It should be made very clear to the customer on the first day of a holiday, that any issues of any kind must be referred to Lake District Lodge Holidays only. Unfortunately, we only received that message on Thursday. It was a very stressful holiday for us but a burst water main could happen at any time and is not really the fault of anyone so we are looking at it as bad luck, but it could have been handled better by Parkdean staff. What did you enjoy most about your stay? The location, views. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? Hill Walking.

  Read more less >

• Mr John Forster - Verified booking

  The location just a short distance from Ambleside was perfect with a safe walk into the town which had plenty of amenities. We all had a wonderful time as the lakes are stunning and the weather was very kind and dry. The equipment at the property was plentiful, no real need for an iron, ironing board, who irons when on holiday and a dishwasher as there’s only the two of us. The log fire is also OTT as you have underfloor heating. There’s no permanent place to put clothes or towels in the bathroom so everything has be hung on either the shower stall or the clothes airer which takes up half the bathroom. The sink outlet pipe is obviously blocked as the note above the sink testifies to other stayers having similar issues. A number of the wall unit doors were sticking especially the end cupboard door and the dishwasher unit was badly fitted so the door was 2” out at the top. 3 of the plates were chipped. We were asked to remove the bedding which revealed large stains on the Mattress, mattress cover and duvet cover. The storage cupboard had a freezer an iron, an ironing board which reduced its capacity and wasn’t needed. Overall the-feel of the property was a little cramped and that it needed a good clean especially to the outside of the property which let it down. We’ve become accustomed to having a few treats on arrival with all the properties i.e. milk tea coffee or a bottle of wine etc so was disappointed with not even a welcome card. The property was very comfortable the bed the sofa etc, apart from the 2 pillows which were rock hard, but as I said difficult to move around the bed with the TV on the wall next to the bed end, next to the fire base, the stools as well as 2 large dogs and their beds. Value of the property was ok but never sure what the accidental damage charge and the £20 per dog goes to as the property had all wooden floors. We booked a midweek break but the 4pm arrival and the 9am departure time for the soul purpose of cleaning left me with the feeling it was more like 3 days and the regular reminders of the arrival and departure times x6 were tedious and excessive. We would have no issue with booking with your company apart from the additional charges, admin dogs etc if we found a property but not The Hideaway. I Never recommended companies or products. Just to say we did have a pleasant stay but due to issues raised above it felt short of our usual experience and expectations

  Read more less >

• Josey - Verified booking

  Good stay, lovely location, could do with a little TLC before it starts to deteriorate.

  On unpacking I noticed the kitchen had lots of crockery and utensils, although I had brought things from home this was a bonus due to cooking Christmas dinner. Appliances in the kitchen worked good(fridge/freezer is on the small side), the washer is a bit hit and miss I had to change the program over to spin and rinse a few times because it went on for hours. The cooker and hobs are great. Plenty of plugs in each room and switches for lights etc. The patio doors didn't open and I reported this but I'm still waiting for someone to get back to me..... The place warms up quickly and the showers both work well. There was mold around the bottom of the ensuite shower which needs redoing but other than that the bathrooms are nice enough. The beds are comfy and bedding were all clean. There was a hoover and they even left dishwasher tablets and a few cloths and t-towels. There was a power cut on site on Christmas Eve but was quickly sorted out. The WiFi was very strong, this could have been the time of year and the camp being quiet, we had an issue on the first night but just reset the modem and it worked fine throughout our stay. The surrounding area is beautiful and well worth an explore. The park has a beck that runs aside it and during the summer this would be a lovely setting as there are picnic benches and plenty of areas to explore. None of the facilities were open during our stay but we didn't need them. The decor is OK, few scuffs and shows of wear and tear, the lino in the kitchen is bumpy and the carpet is a little old but overall we enjoyed our stay and would definitely come back.

  Read more less >

• Mr Mark Visser - Verified booking

  The cottage was lovely, well appointed, had good quality equipment, and was very easily accessible. The parking provided was good, but not clearly stated in the information sent out before our arrival, but I did find the information in the file in the cottage. We had a struggle with the underfloor heating in the bathroom which kept on going off, and the instructions were not the easiest to follow to set the heating. There was no remote for the tv, and when I phoned your office I was told someone would look into it and provide us with a remote, but it never materialised and I never received a follow-up call from your office - I know it was the festive season, but that is poor customer support. We struggled to find the cutting board in the kitchen, finally locating it stored under the microwave, not a very visible place to store it. The glass pot of the cafitier (French Press) has a crack in it near the spout & one of the side plates had a chip in it. Neither of these issues prevented us from using the items, but they should be replaced. The one negative about the property is that there is only 1 small hanging place for clothes and no chest of drawers, or even shelves for your clothes to be stored, they had to remain in our suitcases.

  Read more less >

• Tina - Verified booking

  We would stay at Limefitt again, this was our second time but this lodge was a disappointment.

  Hopefully the boiler will have been sorted out, we had to reset it every morning to get hot water and have the heating on. There is a washer dryer but even with the instruction leaflet we couldn’t get the drying part to work which is probably why the blurb says it has a washing machine. The dishwasher needs salt and rinse aid, but we were surprised that these were not provided, totally get you have to bring dish washer tablets from home. The kitchen is well stocked with utensils, pans etc. Spare bin bags were not left so take more of those. Be careful with the bank of switches on the kitchen wall, the switch for the fridge freezer is there and it is easy to switch it off in error. If you do need to call LDH, they are good at arranging for wardens, engineers to visit, the out of hours number given to us on the email we received was for the warden at Whitecross Bay, no doubt this was a computer error when Skyes Cottages merged with LDH. The best thing about this lodge is that there is tool kit is the bottom drawer!

  Read more less >