Dog Friendly South West England Holiday Cottages

Reviews

What our customers say about their holidays

• Linda - Verified booking

  Beautiful, well equipped, comfortable property that we wouldn't hesitate to recommend.

  Easy walk to the beach and coast path. This would have been a really great holiday if it had not spoilt at the end of the week by poor customer service from Sykes. See under. Please note that I am happy for the below not to be included in my review as it has little to do with the property or owners, however, I would like my comments seen by the owners as they were not given an opportunity to respond and I would like them to see my feedback regarding the cleaning company... We have made several bookings with Sykes as we have found their properties are absolutely lovely but, their customer service is lacking. As long as all is well Sykes customer service is perfunctory but, this changes to very disappointing if you encounter a problem, they just don't want to know. Our car broke down the afternoon before we were due to leave our Sykes property. I called Sykes to ask if we could extend our stay or at the very least leave our luggage in the sizeable, double, undercover car port for a couple of hours. Both requests were refused point blank and the Sykes representative refused to even contact the owner to request either. We were only offered a full weeks further stay at the property at the full rate. I accept that extending our stay by a day or two may not be possible (despite the property being vacant for the entire following week), however, to tell me that we would not even be able to leave our luggage in the large car port for a few hours as it would be in the way of the cleaners was just obstinate. This left us with children, a dog and all our luggage without anywhere to go on a cold rainy February morning whilst our car was being fixed, as we had to vacate the property at 10am. Luckily when the cleaners arrived and we explained the situation they were more than happy to accommodate us however they could, and we were able to leave our bags in the car port for a couple of hours whilst our car was being fixed. They had parked in the neighbouring property where they were also cleaning and said that we and/or our luggage would not be in the way at all. Sykes could have saved us an evening of worry about what we were going to do the next day without a car had they just been a little bit more considerate and accommodating! A sincere thank you to the cleaning company that services the property we were staying in, they were so very kind, unlike Sykes.

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• Claire - Verified booking

  Had a wonderful time at Groom cottage.

  It’s a very cute cottage within a complex of cottages. It has all you need and was really well equipped. Susan the owner was lovely, the only problem we had was a broken clothes airer which she replaced immediately. She also provided us with beach chairs and a windbreaker which was fab! The shared pool was brilliant, we used every day, the kids play area was popular with my eldest, but good to know you cannot see the play area from Groom Cottage. The local area is lovely would particularly recommend sandymouth beach ant Tintagel Castle. The cottage is small, the bedrooms are a decent size but living space is small so was a bit of a squeeze for 4 of us. The outside space is very cute with 2 small courtyard style gardens and a front patio. The courtyard gardens are filled with plants and very private which is nice. The front patio is more spacious and less private. The one and only thing I would change would be to add black out roller blinds to the upstairs bedroom windows so you have the option to use them. The south facing light comes in very early in summer, for a lot or people this is no problem but if like me I get woken up by light very easily. But that is the only thing. We had a wonderful stay and we were blessed with amazing weather. Would recommend.

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• Dave - Verified booking

  Smashing little cottage just a stones throw from the sea.

  Bed was comfy and warm as weather was a bit dodgy. Kitchen well equipped. Lounge was comfortable and free view on TV came in handy for evening entertainment. Bathroom spacious, shower good n hot and proper thick bath sheets!. Little secure yard so doggo could be let outside without concerns for a mooch. I did meet the owner x1 and was able to thank him in person for the welcoming bottle of Prosecco for me and treats for my hairy mate. We got a parking for the week at the closely located car park for £35. I am glad we did as the traffic warden made an unexpected visit!. Gorran Haven is a little gem and the beach is lovely, local shop is well stocked with baked goods and other foods including locally sourced veg, and the bar is very friendly. Used the chip shop although they did only open from Wednesday to Saturday. That was great and portions very generous. And this week bar shut around 5pm, hot food was also available there during the day. Hours do extend as season gets busier.

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• Denise - Verified booking

  We really enjoyed our stay at Moonbeach Cabin.

  It was well equipped and clean .The owner (Steve) was helpful and always available by text for any queries. We made full use of the private comfy seating area for alfresco lunches. The area has everything you need for a pleasant stay although the fish and chip shop only opens at the weekend now the season is over but the well stocked village shop and PO is open every day. The Llawnroc Hotel served nice food, they also are open for morning coffee and is dog friendly it is only a few yards up the hill from Moonbeach. Would definitely recommend Moonbeach and Gorran Haven and the surrounding area. There are lovely walks along the coast path or you can just sit and admire the view. It is also worth knowing that there is a small bus that goes from the car park to the surrounding villages which also takes dogs.

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• Jill - Verified booking

  Few issues which have been stated by a few customers.

  1. Mattress in master bedroom could do with being changed as there was a huge dip on the side nearest the en suite. 2. Pillows in master bedroom have seen better day need changing. 3. Found black hairs on top of the mattress protector. 4.Sliding Wardrobe doors in master bedroom kept falling off the runners. 5. Shelves in wardrobe were full of black hair's.6. Mirror in main bathroom wouldn’t switch off. 7. Both settee’s have seen better days very uncomfortable. 8. Unit below TV doors had broken doors. 9. Floor in living room felt sticky I had to wash the floor with a dirty mop that was provided and there was broken glass under the sofa.. Sadly, the overall experience did not warrant the premium payment of £3180 for one week , for this price it should have been outstanding. Very disappointing.

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