Dog Friendly Cottages In Alnmouth

Reviews

What our customers say about their holidays

• Vicki - Verified booking

  It was disappointing to arrive at 5pm (which is a very late check-in time) to find the house hadn't been cleaned.

  We then tried calling the numbers on our booking form - one of which was out of order and the other was to a lady who no longer serviced the house. We had to search for another number to contact somebody and then arrange for a cleaner to come urgently. This meant we could not unpack or go shopping, as had been planned. We were told to go out for a meal and charge this to Northumberland Coast and Country Cottages, which was helpful. However, we then had to use the Sunday morning to go shopping and felt we had lost a night and morning of our holiday time. The cleaners did a good job of making the beds and bathrooms clean and tidy, but the general cleanliness of the house was below standard. There was dust under beds, on the stairs, old socks and cloths behind bedside cabinets and furniture. The dishwasher needed a deep clean as the dishes smelled terrible so we had to handwash all of the dishes (which for 10 people was a lot of work). There were baby cots/highchairs/potties all over the house, with nowhere to store them out of the way. The wardrobes in the master bedroom were filled with boxes and bags so there was very little room to hang clothes, and most of the wardrobes in the bedrooms didn't have hangers so clothes had to folded and put wherever there was space. The outside area was full of cobwebs and the artificial grass had debris all over it - which considering this is the first impression of the house was really disappointing. We ended up sweeping and cleaning and hoovering so that the house was clean for our guests who we had invited to share the time with us. I am still waiting for the reimbursement of our meal and the housekeeping bond, so will need to take time today to contact the company again, as I would have thought this would have been dealt with by now. Overall, I have paid nearly £3,500 for a week that did not meet my expectations at all. A very disappointed customer.

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• Jacqui - Verified booking

  We loved the location of the Beach House.

  Here is our true and honest feedback, please note that the work in progress points would not stop us booking again and is to only highlight that if these issues were corrected it would enhance future guests experience. Good points Location - Amazing sea views from everywhere. Very warm and comfortable Lots of equipment Beds wonderfully comfortable and great quality duvets Work in progress points Flies- There was dead and live flies in the house everyday, considering it was December we had no idea where they were coming from. We did report this. Fire- The flame effect fire did not work. The house was wonderfully warm, so for heat this was not a problem, but it would have been lovely for ambiance. Cobwebs and attention to detail to housekeeping. The house was clean so this is just a comment to get the housekeeper to look up and under curtains as we found sweets on floor and many cobwebs on the ceiling, as well as about twenty dead flies on the floor by front door when we first arrived. No hand soap in the toilets This would have been really useful for cleanliness The curtains in the leaving room did not close. The bracket on the curtain rail stopped the curtains. No Christmas decorations - Whilst this was not advertised, everywhere else we have stayed in mid December put up a tree and this would be a lovely touch. Thank you for a lovely stay.

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• Stephen - Verified booking

  Fantastic property very clean and well equipped .

  We have stayed previously at nearby properties . lovely and light and well designed Loads of crockery, a few kitchen essentials missing, grater, scissors, larger serving/ stirring spoons and spatulas . lots of other stuff available Vacuum cleaner was broken, sorry usually we vacuum before we leave . Non recycling waste bin was full presumably had not been put out for collection the previous week, maybe needs checking at the end of each week as this was very full and smelly, not good Would benefit from the usual file of property information , emergency numbers, inventory, instructions all in one place in one grab file . We had to play hunt the instructions . This would mean that for example bin collection days are highlighted. No inventory means you cant check what's supposed to be there window cleaners appeared without notice one day, maybe emphasis they should speak to anyone in the property / ring the bell if someone is there not just let themselves in at the back and start work frankly that was not polite overall a brilliant stay and the above did not distract from an amazing property

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• Glen - Verified booking

  Location is amazing.

  Right on the estuary. You can sit back and watch the tide come in and go out in comfort. It’s so peaceful and quiet. Time is forgotten. House is big, modern and comfortable. Felt like a home from home, loads of lovely touches. Garden area small but cute and you don’t need it as you have a huge beach on your doorstep. Off road parking for 1 car, multiple free spaces outside of the property, albeit it does get busy but people move on quickly. WIFI was decent, sky tv, really good heating. Main bed comfortable, can’t comment on others. Shower in main bathroom strong. Plenty of towels provided. Only constructive feedback is that it could do with a good deep clean as lots of dog hairs and dust but get that it’s a busy property with minimal turn around time. Bathrooms and kitchen were spotless. Could do with some decorating in some areas too (living room wall fireplace) but this is minor and did not impact our stay at all. We would 100% come back here. It really is a beautiful home and we could relax in peace and quiet.

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• Andrew - Verified booking

  The property would have been perfect but for: 1.

  Work at No 5 made it impossible to enjoy the sunshine in the patio 2. The waste bin was full when we arrived. Unable to take the bin behind No 5 to join the other bins. We were recommended to take the bin out to the lane at the back. I cut two huge 1/2 inch thick briers which and one of the workmen very kindly took the bin out for us. The bin was not collected on Thursday. Contacted Jill on one of your supplied numbers and she arranged for the owner to contact the council. A special uplift was made - thank you Jill. 3. We met the cleaning team as we were leaving at 10am on Friday. Jill took photographs of the mess in the back. 4. The in house EE wifi varied from weak to ok. We have been regular visitors to Alnmouth over the last 30 years. This experience will not put us off the town which is wonderful but we will be asking for assurances that the above problems are not waiting for us when we ARRIVE NEXT TIME.

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