Dog Friendly Otterburn Holiday Cottages

Reviews

What our customers say about their holidays

• Margaret - Verified booking

  Overall the interior of the lodge is clean, well equipped and comfortably furnished.

  The quality of bedding & towels is good and the supply of dvd's, toys, games & books is a nice touch. There was a good supply of hot water however the cold tap in the kitchen runs warm initially. We assume the hot & cold pipes are too close together? We found the heated airer had a broken catch so it would not stand properly making it rather dangerous if there are children or dogs in the property. The only reason we have not given Treetops a 5* review is lack of attention of tidiness of the exterior. Understandably due to the many surrounding trees there will always be an element of leaf detritus. However the decking had not been swept for a long time with lots of leaf matter around the whole area. Dead leaves were in the hot tub scoops one of which is falling to pieces. There were bird droppings along the railings and on the outdoor furniture and the hot tub was splattered. The overall appearance of the exterior with cobwebs, debris etc let's down what the lodge offers internally. It would also be useful if there was a book with details of how the equipment worked. There were a number of instruction leaflets in a drawer but nothing relating to heating, the automatic rubbish bin, soap hand dispenser etc.

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• Tracey - Verified booking

  The property was in a great location and the welcome hamper was a lovely touch from the owners, as well as the very comprehensive email detailing all we needed to know about the accommodation.

  However I was very disappointed with the cleanliness of the accommodation. On arrival the windows were filthy and covered in marks, so much so, I cleaned them myself. I also had to sweep the outside area, which was covered in debris. The walls of the accommodation were also very dirty, and needed a wipe, or touch up. The bin in the main bathroom was very dirty and didn’t appear to have been wiped for some time, as were the towel rails in both bathrooms. There were substantial cobwebs in the en-suite and the shower cubicle was dirty and had mould on some of the tiles. The kitchen however, was very clean. I noted that the feedback on the reviews for this property and in the guest book were all very positive and therefore I can only conclude that this was a lapse in standards on this occasion? As a result I don’t think it would be fair to make my comments public, so please do not publish this feedback, but I would like them passed onto the owners so that they can act on my feedback as they see fit. I did try to email the owner during my stay, but for some reason I was unable to send it via my phone.

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• Steven - Verified booking

  Enjoyed our stay at Lodge 32.

  The site it is on was quiet and peaceful and well cared for. If you've read other reviews about the toilet not flushing this is operator error, just jab the large flush button with your thumb and keep it there until the cistern empties. Hot tub was nice, staff arrive every morning to clean and treat it, nice folk. Ask them to tune the tub to your liking. The shop in the village “Border Reiver” was very good and staff helpful, as was the Otterburn Mill Cafe and Shop. Nearest fuel station was Bellingham (Jet) or at Thropton (Shell), so arrive fuelled up unless you are venturing out and about. The Coach House on site was not open during our stay, so arrive expecting to self cater. They have no chef at the moment (but this is not the responsibility of Lodge 32). If you are old folk like us the low furniture and beds are a tad difficult to get out of, not a criticism just a note for older guests.

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• Lauren - Verified booking

  Lovely lodge in lovely area.

  The site its self is quite run down, however the lodge and hot tub was beautiful. The lodge is equipped with everything you could need, and we were greeted with a welcome hamper which was a lovely touch. The checkin in process was seamless, property was clean and presented beautifully. Check out is 10am, which was reasonable along with check out procedure. Spent 2 days at Kielder forest which was lovely plus ate at Bellingham. Local shop however is expensive ensure you take or get a grocery delivery. The outdoor cinema was a lovely touch however we were unable to get the signal to work which was a shame but did not ruin our stay. Beautiful stay, excellent lodge and brilliant amenities thank you.

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• David - Verified booking

  The lodge itself was amazing and can't fault the cleanliness and everything within the lodge.

  The estate it was on was a little remote and it was a shame the pub wasn't open at all for the whole weekend. I'm guessing this is seasonal. One element that did spoil our weekend was the lodge behind us. It was occupied by 3 ladies who felt it was appropriate at 6am on a Saturday morning to be shouting at each other whilst drinking Stella and letting their dogs run riot around the front of the lodge, this continued for the majority of the morning and the same again on the Sunday, albeit a little less drunk!!! There were others who did not obey the reduced noise levels past 11pm, which was a little annoying!! We will he visiting the area again but will he looking at alternative accommodation, which is a shame.

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