Dog Friendly Barnard Castle Holiday Cottages

Reviews

What our customers say about their holidays

• David - Verified booking

  Even the Premier Inn provide hand soap!

  Difficulty of stairs should have been mentioned in description. We had a real performance to guarantee that the toilet seat had been fixed before arrival. Furniture needs updating or replacing, springs coming through king sized mattress and dining chairs. Bedside tables only low boxes. Sofa too wide and low, cushions too soft. Nowhere comfortable to sit. Equipment not working e.g. radio and hoover. Claims to be dog friendly, many notices up prove not so. Items provided such as washing up liquid, loo roll, washing liquid etc.very cheap. No extras such as cling film or foil. Food from previous guests left in cupboard. Only one hand towel per floor and only one tea towel. Overall felt very cheap, which is a shame because it is a beautiful property in a fantastic location. The finishing touches let it down. It felt like the owners were just trying to make as much money as they could out of you. We do appreciate that it is a business, but there was a distinct lack of customer service.

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• David - Verified booking

  Even the Premier Inn provide hand soap!

  Difficulty of stairs should have been mentioned in description. We had a real performance to guarantee that the toilet seat had been fixed before arrival. Furniture needs updating or replacing, springs coming through king sized mattress and dining chairs. Bedside tables only low boxes. Sofa too wide and low, cushions too soft. Nowhere comfortable to sit. Equipment not working e.g. radio and hoover. Claims to be dog friendly, many notices up prove not so. Items provided such as washing up liquid, loo roll, washing liquid etc.very cheap. No extras such as cling film or foil. Food from previous guests left in cupboard. Only one hand towel per floor and only one tea towel. Overall felt very cheap, which is a shame because it is a beautiful property in a fantastic location. The finishing touches let it down. It felt like the owners were just trying to make as much money as they could out of you. We do appreciate that it is a business, but there was a distinct lack of customer service.

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• Jason - Verified booking

  Lovely apartment and great location.

  We enjoyed exploring Barnard Castle and nice hikes in the surrounding area. Apartment was very clean & comfortable and had good facilities (pans, tea towels, etc.). In particular, nice river view and we enjoyed listening to the sound of the river. Didn't really notice the road noise that other reviewers mentioned. The view down to the cellar from the lounge is cool (you can get down there too)! The main issue was the poor internet. Smart TV and the Alexa device were effectively non-functional as a result. Don't come here if you want to be able to watch your favourite series or a movie in the evening, or come prepared with them pre-downloaded. We resorted to using our own mobile data to download things, but some networks won't have signal at the apartment (EE did but Vodafone didn't). Would not come here if expecting to do any remote working. If the owner upgrades the broadband then we could happily recommend others staying here.

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• Dawn - Verified booking

  The overriding issue was that Sykes added an extra £140 on the original booking when we had to defer the holiday due to unforeseen circumstances which meant that Hawthorn Cottage was overpriced for the accommodation on offer.

  The “free parking” was on the opposite side of a busy main road and it wasn’t always possible to park close to the property. Transferring suitcases became a challenge to say the least. The cottage itself was clean and tidy but very small and the lack of privacy both in the front room and the backyard could have been improved upon. The provision of logs for the burner was welcome but a set of saucepans and a bread knife would have been even more so. The packet of biscuits as a welcome pack was pleasant but to be honest, after a long drive, a small bottle of milk plus some teabags would have been more useful. Judging from the comments of other guests in the visitors book, we are in the minority but based on our experiences of many other holiday rentals Hawthorn Cottage was disappointing, sadly; especially in view of the overall cost of the holiday.

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• Dawn - Verified booking

  The overriding issue was that Sykes added an extra £140 on the original booking when we had to defer the holiday due to unforeseen circumstances which meant that Hawthorn Cottage was overpriced for the accommodation on offer.

  The “free parking” was on the opposite side of a busy main road and it wasn’t always possible to park close to the property. Transferring suitcases became a challenge to say the least. The cottage itself was clean and tidy but very small and the lack of privacy both in the front room and the backyard could have been improved upon. The provision of logs for the burner was welcome but a set of saucepans and a bread knife would have been even more so. The packet of biscuits as a welcome pack was pleasant but to be honest, after a long drive, a small bottle of milk plus some teabags would have been more useful. Judging from the comments of other guests in the visitors book, we are in the minority but based on our experiences of many other holiday rentals Hawthorn Cottage was disappointing, sadly; especially in view of the overall cost of the holiday.

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