Dog Friendly East Devon Holiday Cottages

Reviews

What our customers say about their holidays

• Michael - Verified booking

  11 The Green Otterton is a lovely property and well situated for walks and visits to the surrounding coast villages and towns.

  Otterton itself is a delightful village with the River Otter next door. We enjoyed our stay but our rating above was lower than that commensurate with the rent pricing for a two week stay The cottage is quite small with low ceilings, which are part of its charm. The back bedroom is quite cramped with minimal storage. The conservatory is a really good space for meals and a veritable sunshine trap. There were quite a few issues that affected our stay which can be remedied with a little investment. LIGHTING The LED lights in the kitchen were inadequate and cooking was done in the gloom. Upgrading lights and including undercupboard/over cooker lighting would be a BIG help. I would suggest just investing longer term in inbuilt kitchen ceiling lights to illuminate properly. The front bedroom was gloomy too and would benefit from an upgrade. Also front door entrance light would benefit from being wired in and not battery dependent. WASHING MACHINE On arrival one cycle option was faulty as was the drier. Over the stay the available cycles reduced and I think we were only left with one. As the washer/drier had been fault for a while this should have been replaced earlier and was an inconvenience as we had brought fewer clothes expecting to wash these during the stay. CONSERVATORY BACK DOOR The lock was broken on arrival but Jerry sorted this out quickly - many thanks Jerry. LITTLE OCCASIONAL TABLES The three occasional tables were fragile and rickety - it would be better to have some tables that were more robust and suited to the job of supporting cups and teapots. We probably would stay agin but only if the cottage received the modest investment it deserves.

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• Rajesh - Verified booking

  This was our first family glamping Holiday and although it was only for two nights but it truly was a wonderful experience, especially for the kids.

  The hosts, Nigel and Emma in particular, were both wonderful. Since this was our first such Holiday with kids, Nigel was very helpful over the phone to answer our queries prior to our trip and gave all the information that we required. Emma, once we reached was there to greet us and took us to our safari tent and explained what all we needed to do and where everything was. The toilet in the tent we were booked in was broken so we were moved into another safari tent and it was very clean, including the shower and toilet and everything was neatly laid out in the tent. Emma had also left us lovely fresh apple welcome drink and homemade lemon drizzle cake which was just scrumptious! Following morning we were shown around the farm, including milking of the cows and meeting the lovely grand parents who also help out on the farm too. This is a family run farm (three generation old), which is well looked after with all the family members helping out on the farm. In the tents there is no electricity, however, there is provision for hot water for both, shower and sink, via gas cylinder and solar panels. The tents do not have any fridge but a cooler box is provided and ice packs could be borrowed for free from their quaint little pantry where the guests can use the farm’s fridge & freezer to store any personal food items. In the pantry there is facility to charge all your gadgets and phones. On the all it was a great glamping experience and for us since this was our first time, 2 nights and 3 days, was just about good… however, the kids wanted to stay for one more day! Thank you so much Emma for hosting us and for the added bonus to give us some home grown lovely beet roots…

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• Jake - Verified booking

  Internet only available if sitting in kitchen as WiFi is in next door owners property No sign of any recent PAT testing Sockets and light switches probably 40 years old which was slightly worrying.

  The lovely Aga shown is not available to cook on Furniture very outdated , uncomfortable couch or single old armchairs to watch tv ( couch does not face tv) not very “romantic” Not a single carpet , all flooring is carpet tiles which is not very comfortable underfoot , especially in the bedroom. 2 mattresses joined together with 2 single duvets does not a double/kingsize bed make , nor does it add to the advertised “romance “ There is no washing machine in the property (Sykes listing says there is) it is in the owners house Towels need replacing , they are hard and rough. “Sky Tv “ is a bit misleading , free to air sky is only channel available . Stunning location with large garden and paddock to use at rear .( Garden not enclosed as gate on drive always open , just an observation ) Could not contact owner to let us in when we arrived as no key there , she was very friendly and helpful when she did arrive. It is worth noting that although the property is dog friendly , Seaton Beach is not , Seaton , Beer , Sidmouth and Lyme Regis all lovely places to visit Perfect location to explore from . We expected better , it was not a bargain price. There seemed to be notices everywhere , telling us not to do this or make sure we do that . If the heater in the bathroom is a potential fire hazard if left on , it should be removed ? This may sound very grumpy but is is not , just hugely disappointed …..

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• Anne - Verified booking

  The house was generally very warm and comfortable, and it was very clean when we arrived.

  We enjoyed the views from the lounge and master bedroom, despite the somewhat grey and damp weather! The kitchen was well stocked with pots and pans etc, and the welcome cream tea was lovely! The king size bed was extremely comfortable but the two single beds were quite soft so our parents found their backs aching a bit by the end of the week. It would be helpful to include in the property description that the lounge is upstairs - this is not currently in the listing (I re-checked) and we may have thought twice about booking had we known, as we travelled with elderly parents who struggle with stairs. The sofa was quite low and soft which again, made it difficult for the older members of our party. There were plenty of items in the property to provide entertainment (both indoor and outdoor) which is throughtful, plus a folder full of detailed local information. The TV and washing machine were quite old - they did work but we are used more modern (and have experienced better in other holiday cottages) but overall, this house provided what we needed for an early break away.

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• Linda - Verified booking

  The property was of a very good standard, in a great position and well equipped.

  The only downside was a problem with the the boiler and hot water. On the first day the water was warm, the next morning lukewarm and that evening cold. We read the various instructions (which turned out to be out of date) and thought it was an issue we could fix. Alas this was not the case and it later transpired that there had been a problem with the boiler the previous week. Had we been made aware of this at the start of our holiday we would have reported the matter earlier. Despite this my main issue is with the Sykes Customer Relations team. The emails I received were officious, defensive, inaccurate and lacking in empathy. There was no mention of an apology for the inconvenience we suffered and the team more or less blamed us for the fact we had been without hot water for 4 days. The Customer Relations team seemed more concerned about looking after the interests of the owners rather than both parties. A very poor attitude. By contrast, the owners were courteous and sympathetic when I spoke to them.

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