Dog Friendly East Midlands Holiday Cottages

Reviews

What our customers say about their holidays

• Jeanette - Verified booking

  So I'm going to start with the negatives: Small bedroom has a bunk bed and not the single bed as described, which as we had all adult party was not suitable and we would not have booked this property.

  Instead they slept on the sofa. Both bedrooms are double beds, not one king as advertised and one is a small double. Most of the internal doors need maintenance, as they don't shut unless forced, the one separating the snug and lounge can't be closed as the latch and stop aren't aligned, which meant you couldn't watch TV in the separate rooms due to dogs constantly pushing door open. Toilet cistern in the downstairs toilet takes so long to fill that it was left unflushed most of the time. There are no knives for food preparation only a blunt paring knife and 2 bread knives. So vegetable preparation was tricky. Fridge door need connecting to cupboard door. Had to purchase logs as there was only a small amount provided in the basket and wood store was empty. We did put the brown recycling bin out by 7am as on instructions but bin was not collected although, others on road were. This meant we had to leave a large amount of recycling in kitchen, would be useful to have larger bins as they are only normal size so having the larger ones might help but if they are not collected then unfortunately owner is never going to catch up with waste. We understand this is not the owners fault. Air source heat pump, which, along with everything else, had no instructions on how to use it. Not gas central heating as advertised. Owner was very good with responding on how to use it as house was cold initially. House really needs an instruction booklet. Now on to the positives: House was clean and garden was lovely, beds were comfortable and bedding was really nice quality, house is beautifully thought out and very homely. The hot tub was amazing, although I only got out there once due to having to go and purchase a swimming costume

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• Ralph - Verified booking

  Facilities inside the cottage were generally very good.

  The furthest back bedroom lacked a bedside cabinet which was quite irksome as there was nowhere for me to put my glasses and phone at night. Even a small shelf would be useful here. Heating was good although I had to manually turn down the temperature before going to bed as it seemed otherwise to run all night with the associated noise from the expanding and contracting pipes/floorboards. The large fridge in the kitchen was excellent as was the milk and loaf - a nice touch and appreciated. The tumble dryer filter had apparently not been cleaned for a long time, and was completely filled with fluff, to the point of being a potential fire hazard. I cleaned it but we eventually did not use the washing facilities after all! But having both a washing machine and dryer available was excellent. We figured out how to use the TV/Sky Box in the downstairs lounge which was fine for the amount we used it. Parking is a huge issue - but probably not much you can do about it. If we wanted to return to the cottage during the day for more than 30 minutes we were stuck, as finding a parking space anywhere near the cottage was all but impossible. And we had to leave by 08:30am if parked outside or just hope the traffic warden hadn't been down that street yet. Twice I got a parking space over the road - luxury! Would we return? The lack of parking would be a deterrent, but the cottage was very good.

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• James - Verified booking

  Overall a good stay.

  Positives, a great welcome pack and good selection of games, the hot tub is massive which is great. Good to have off-road parking and location right in the town centre is excellent. I agree with others that the pictures do make it look bigger than it is. Staying with a baby, we couldn’t get the pram in the front door as the corridor and baby gate made is so narrow. I used the washer - an essential staying with a baby - but then found the dryer wouldn’t work as the water tub was full but it was impossible to empty without taking the kitchen apart to get to it. The mattress in the first floor double room sinks in the middle and wasn’t comfortable. The bathroom on the first floor has been grouted not silicon sealed between the tiles and bath meaning it’s got gaps and the grout looking a bit dirty - you notice these things when bathing a baby! Staying with a parent who has mobility and sight issues, the floors are uneven throughout the property and the downstairs shower room is very small. Part of the reason of booking this property was it had a ground floor bathroom and bedroom. One of the jets in the hot tub doesn’t work as the grey dial that switches it on/off is stuck/broken in the off position. This is an honest review of what we found and feedback to the owners and we did have a good stay.

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• Dave - Verified booking

  Hot tub jets not working and dirty.

  No information on the house we had to go hunting for things. We heard an incident with the bin men re recycling,all the bins were full when we got there. The bin men when emptying swore and emptied the green bin into the black bin. I don’t think people realised which bin was for what rubbish. They said ……… number 19 again. Small bedroom shows single bed which we thought would be ideal for our daughter when we got there it was a bunk bed not ideal for adults. Found broken wine glass put to the back of cupboard. Dangerous slabs on top patio. Broken light in shed. Broken downstairs sink plug and toilet seat needing tightening up as it was loose. Overall lack of maintenance. When we phoned Rachel about the hot tub not working and dirty she was very good and came out the same day. Front bedroom lack of wardrobe space and bed a small double lucky we are small adults. Fridge door not properly secured with facing door we had to correct this ourselves.

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• Danielle - Verified booking

  Fantastic holiday home!

  Beautifully kitted out, it was a real home from home with all the comforts you could wish for & so well equipped. The whole family enjoyed the hot tub! Very thoughtful of the owners to leave fresh bread, a lovely freshly made cake, eggs, butter & milk. Location was great - a short walk to Melton Mowbray centre, just round the corner from the train station & a fantastic park & play area which our young boys loved as well as being a short drive to many local attractions. The only downside was the fact its on quite a busy road so a little noisy with traffic noise if sleeping in the front bedroom but other than that perfect! Would have been useful to have some instructions left for using the appliances but we figured it out & the owners were so responsive & helpful with any questions we had. Would definitely recommend this place & will be passing on details to any friends & family looking to holiday in the area.

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