Dog Friendly Cottages In England

Reviews

What our customers say about their holidays

• Cheryl - Verified booking

  There are a few positives about this property; the location is very good for Dunster and local beaches.

  It is a lovely building and the upstairs is spacious, garden is lovely. However, I am a surprised that Sykes use this property as a rental as there are many negatives and we were definitely overcharged for the week we spent there. There is mould in both the shower room and bathroom (I took photos which I will send to Sykes, why aren't you checking properties you rent out?) We were two families with four children, this is unacceptable. There was a damp patch on the landing wall, a patch of plaster missing in the kitchen. This is general maintenance that should be completed by the property owners and Sykes should be checking the properties are acceptable for people to stay in. There was not enough bedding for six people so we had to ask for more, there were not enough glasses, bowls, plates for six people. There was only one tea towel, no oven gloves, which is dangerous. There is a washing machine but no clothes airer to hang clothes and only five pegs for the washing line. The cupboard over the sink in the shower room is situated so you hit your head. The sofa and chairs in the lounge were really uncomfortable and dirty and the whole house smelt of dog when we arrived. It also needed updating generally, it was tired and unloved. The house was clean on the surface but there were cobwebs in every room. It needs a thorough update and clean. Some of these issues have been mentioned in previous reviews and in the guest book in the house. Yet the owners have ignored feedback and just taken more money from guests. Unacceptable. We have stayed in many lovely properties throughout the UK and this is the worst we have experienced and I'm disappointed that Sykes are marketing it.

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• Jenny - Verified booking

  Before you go to the Old Police House in Dunster, make sure that all the problems have been addressed - and how they do that I don't know.

  It's the challenge we have issued to the owners and Sykes. In 2022 the property had very good reviews but 2023 it seemed to all go wrong. In essence many of the previous reports of 2023, particularly August and September still rang true in December when we went. We were confronted by a grease caked oven (roll on Christmas dinner) and unacceptable areas of mould. Thankfully we made contact with the owner and they got hold of the cleaners to come in and degrease the oven and clean some of the mould off the walls and replace light bulbs (although we dusted the chandeliers!) Some minor items had improved, plenty of cutlery, glasses, new roasting tin and even a colander.) . Some of the walls need redecorating, chipped dado rails need painting and the lounge furniture needs either cleaning, recovering or replacing. The carpet seemed new and clean. The kitchen and main bathroom are modern (save for the grease and mould!!). The heating is good and the main bedroom was comfortable for us. The linen is contract linen and was clean and comfortable (although the cleaners should have removed some of the previous occupants laundry). While the property description includes a wood fire in a downstairs bedroom 'with the first basket of logs provided free' the owner commented 'we haven't done that in years!' . So the description may not be relied upon!! The owner and Sykes have made noises about getting their act together. The property has all the promise of being rather special. However, how you get an assurance that everything has been sorted is not clear. If they offer us a free weekend with every expectation that we can give it a clean bill of health - you'll be hearing from us!

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• Helen - Verified booking

  Generally the house was great, but more information needs to be provided to guests about the rubbish/recycling collections.

  General rubbish and recycling are collected weekly, alternating between the two. Unfortunately when we arrive the previous guests hadn't put the general rubbish out to be collected so it already contained two weeks worth of rubbish. We put out the recycling for collection but unfortunately as no guidance was left for us several of the items weren't taken as not every councils recycles the things we're used to them taking. This meant more rubbish for the general collection which was already overflowing. I would assume new guests would arrive and then have three weeks worth of general waste in the black bin and nowhere to put their own rubbish. Surely if we're asked to check in an hour later, cleaners should be making sure and notifying either yourselves or the owner that the rubbish hasn't been collected, especially during the current pandemic. We also found litter by the side of the sofa in the living room so clearly checking in an hour later doesn't necessarily mean that the place has undergone any deeper a clean than before!

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• Barbara - Verified booking

  A fabulous cottage in a lovely village.

  We visited with our small terrier and the garden is secure enough to let him wander in and out of the cottage without worrying that he'd find a way out. The double bed is soft and comfy and the water was properly hot whenever we needed it. The kitchen is well equipped. There are excellent walks to be done from the doorstep with no need for driving. Our car is far too large to park in the lane outside but we were able to unload and load without problem. We were able to park in the carpark for the village hall which is one minute walk away (a permit is available if you ask at the village hall). The village shop is literally on the corner (open 8-8) and there are three village pubs, one of which, The New Inn, has one of the best views from a beer garden I've ever seen. We really can't say too much about this comfortable, clean cottage and its great location and are probably about to book another stay.

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• Barrie - Verified booking

  We realised that we were going into a quite compact accommodation but we were very impressed at the way things were laid out and there was everything that we needed to make our stay comfortable and relaxed in this tastefully decorated place.

  .The place was spotless and hygiene was up to a high standard. We were slightly concerned about storage but there was a wardrobe (plenty of coat hangers too)in the kitchen and there was extra storage under the bed and in the very clean bathroom.Private parking and a totally enclosed garden for our dog. The owners were very frendly and very helpful and welcoming and nothing was too much trouble when dealing with one or two of our extra needs.(being older we like a teapot teapot and long handled dustpan and brush and these were delivered promptly) Access to the beach was very easy,about 10 minutes and the local Seacroft bar provided good reasonably priced meals and drinks. Thank you very much to our hosts for making our stay so enjoyable.Another very good Sykes accommodation . Jacqui and Barrie September 2023

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