Dog Friendly South West England Holiday Cottages

Reviews

What our customers say about their holidays

• Katarzyna - Verified booking

  Reception feedback Reception on site - not pleasant and not willing to help.

  I have been challenged for face covering despite being exempt and wearing bracelet but the receptionist who did not wear the face mask herself. On the question why am I being challenged she said "my boss told me to do so". When Ive asked either she understand the law and either she is not allowed to ask me this question - she didnt bother. When Ive asked why she is not wearing one, she said "my boss told me not to wear one as Im behind the window" - what a joke. Phones were down with no information to customers at all. It was the hottest week in the UK but we were unable to use outside swimming pool because some filter got broken. absolute joke to dont have a critical spares on side in case of any issues. The reception seemed not bothered at all and only displayed the notice that swimming pool is out of order without any indication how long this will take. Nobody on arrival. Unable to find property we booked. Went to pub to ask the question and yet rude woman asked me to leave because she is not reception and she could help if I tell her where do I stay (haha) which I didnt know from Sykes booking. Left and avoided the place. Property - owner feedfback Property itself great fit for our family. Very well equipped home. The frying pans were out of use but after communicating with the owner, I had replacement within hour (yes! within an hour). Owner very amazingly supportive, directed me to the property as Sykes booking website has failed to provide clear details how to find the property. Paul - the maintenance guy very friendly, came and resolved heating issue for me. He meant to come every day to clean the hot tub but he has not arrived in last 2 days - pity. Location amazing, quiet, green in the middle of nowhere really but with 25min drive to the beach. Local towns lovely (Looe charming). It was amazing stay! Id recommend 100%.And owner first class as I said - very supportive! Dont bother with reception and pub - you dont need them to have a lovely holiday !!

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• Mrs Clarke - Verified booking

  You need to check that light bulbs are working as several were out throughout the property. The one in our bedroom was too high to reach to even change ourselves. You have a washer and outside line but no pegs. No change of bedding or towels half way through and we didn’t have the facilities to wash and dry ourselves. This is the first time in 10 years visiting Cornwall this has happened and is unacceptable. There were no instructions for the cooker. The back garden is poorly kept, has weeds coming through the artificial grass, neighbours trees growing over the fence and is pretty grubby windows. We were unable to use barbecue as it is very rusty and had a bag of rubbish in it. Only 2 high rusty seats which meant we couldn’t use the garden. It’s clear from other reviews that they received cream teas and we received a pack of biscuits which is the worst welcome pack we have had. Nowhere to hang coats as this had clearly been broken but never put back up which was just two screws but left inside the cupboard downstairs. This meant our coats smelled of cooking as they had to be placed on chairs in kitchen.The 5 coat hangers in a talllboy is not enough for 2 people for two weeks so we lived out of suitcases for the duration of our stay. There were clearly enough space in both bedrooms for proper wardrobes. Again this is the worst we have experienced with other cottage providers. You have a soundbar and speaker yet the TV is not even HD. The whole house had cobwebs throughout especially in the wooden lampshades, around the fire, on the walls, ceilings and beams. Finally please invest in proper pillows as they were cheap and uncomfortable. We The amount of money we paid was a lot for a disappointing stay. It seems that too much emphasis is on aesthetics rather than basic comfort, and amenities. It seems like a minimum in and maximum out mentality is at the forefront of this cottage.

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• Dr Palmer - Verified booking

  Sorry to say that we were very disappointed with this property and do not consider it as value for the money we paid. There were numerous problems, notably the spa bath was unusable as the pop up plug was u/s, front bedroom window could not be fully closed leaving a gap which was not good with the strong winds that were encountered during our visit - plugged gap with kitchen roll. Kitchen plinth heater had been switched off, this made that area very cold. Eventually found isolator to switch it on. We were not confident enough to use the freezer section of the fridge freezer as we found defrosted ice cube bags and the circulating fan was iced up. During the stay we also became aware of there being several loose balusters at the top and bottom of the stairs. Owner did pay a visit at the beginning of our stay, we pointed out the problems which we had found at that time, being the window and freezer, he did look at the window but could not fix the problem and for the freezer he said it needed defrosting. In general we consider that the property now needs a little bit of TLC to repair the cracks and flaked plaster and redecoration. Have given a 'good' ratings for equipment and comfort, these would have been 'very good' if everything was fully functional.

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• Tracy - Verified booking

  Swanage was lovely but unfortunately Poppy cottage did not meet our needs at all.

  I stayed in the double bed which was extremely comfortable, however my mother stayed in the twin bedroom & had to remove the duvet from one bed so she could lie on it as the mattress was so uncomfortable, the springs were jutting out so much, they are obviously old and need replacing. I am almost certain that the description did not state a downstairs bathroom (though looks to have been updated since) & there was absolutely no indication of the fridge being in a cupboard under the stairs, I definitely would not have booked. The configuration is all wrong & the term "swing a cat" comes to mind. I actually think we ought to be reimberesd the service charge as I actually removed cobwebs from the windows, wiped down the limited work surface & washed cutlery/crockery before use. It is fortunate that neither of us needed the cooker as there was a 'fat' filled baking tray inside the oven. Also, as the front door doesn't appear to be used often, dirt/dust is building up, & the furniture needs moving regularly to dust underneath. I will not be recommending dream cottages if this is the standard that you find acceptable.

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• Christine - Verified booking

  Very very disappointed .

  . After being a Sykes customer for many many years over 20 this will be the last time I will be !!!!! Poppy cottage let us down badly Tuesday evening 8pm we were left in the dark for 4 hours using just the torch on our phones .. Wednesday morning No Hot Water unable to get a shower and stuck in until 1pm missing our booked day trip …Thursday morning awoke to find the electric had gone off AGAIN We then decided to make our way home a day early We have made contact with Sykes everyday since to request some form of compensation for our spoiled holiday Totally dissatisfied with the service and the response of a measly £50.00 offered and told by Sykes that they are just the agents and no refund can be offered by them just the property owner whom we are not allowed.the details of to speak directly to ?????.. What a disgrace I feel totally let down £750 paid for a holiday that was stressful and cut short We are two ladies that have never needed to complain before and are only asking to be treated fairly £50.00 is an insult

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