Dog Friendly Cottages in Cornwall

Reviews

What our customers say about their holidays

• Jacqui - Verified booking

  This was our third visit to this wonderful property over a period of approx.

  3 years and it didn’t fail this time, from the first!!! We spent Christmas here and the owners supplied a lovely tree for the hall and one in the lounge which was fabulous, thank you! I cooked a lovely Christmas dinner due to the fantastic facilities in this property too! Beds sooooo comfortable and we slept very well. I didn’t get a chance to say hi to Terry (next door) when he called with Christmas gifts from the owner for us and our pooch Marley, which was extremely thoughtful and kind. The scones, jam and cream were also a great addition. I would give this property a Michelin star if there was one available as it’s so comfortable with up-to-date furnishings, facilities and well presented garden. Everything was spotlessly clean and there are electric ‘smelliest so, the rooms are always fresh. Dog bowels are supplied so, don’t worry about packing these. Selfishly, I didn’t want to review so highly as it will generate more interest in this property making it more difficult to book however, credit to the owners as they have put their heart and soul into this property! Only one bug bear! I had a question regarding Christmas at the property therefore contacted Sykes who told me to call the property management company. Talk about pass the buck as it’s Sykes who take our payment and THEY should have called them! The property management company were less than helpful when I tried to contact. At first I received a text to say they would call back, and didn’t! I made three calls before leaving, which were ignored. I called again when we arrived as we were a little early and the weather was very bad. I asked if we could enter the property approx. 30 minutes earlier to be told they would contact the cleaners to see if they had finished. I heard NOTHING and I was also spoken to rather curtly! We arrived at the property twenty minutes early and low and behold, it was ready! A big thank you to the cleaners. I think the owners maybe need to speak to their property management company as I found their customer service poor. Thank you to the owners as your property is fantastic which made our Christmas holiday, wonderful! If I was fortunate to win the lottery, I would make them a very good offer1 :)

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• Ion - Verified booking

  We had a really lovely stay at Tresco bungalow.

  The property, views, location and facilities were excellent. It was very well equiped and had everthing we needed. The only issues we encountered were upon arrival at the Bungalow the description of how to access the property from the car park, (there was no mention of a car park) was not clear and as we arrived in the dark proved something of an issue, and no mention of any steps that you had to access from the car park. The emergency number was not helpful as you had to go through a number of options and then leave a message and someone would get back to you. Not helpful I feel if you need immediate assistance. We eventually found the main entrance which is located up some stairs on a public walkway uphill behind the Bungalow. The Bungalow does have a garden next to it which is gated which would eliminate the need to use the steps but apparently is no longer in use for guests, and I therefore feel is an issue if you have a lot of luggage or mobility issues. I did mention to Sykes that the description was not accurate, which they agreed and said they would update it. I unfortunately left an item behind which has now been returned safely but that proved a bit of nightmare as there was knowone you could speak to directly. All the numbers I tried only had options to book as a guest or rent for as an owner. You have to go through either of these options and you are then transferred, you cannot telephone customer services direct it is a digital service only. I telephoned many times to chase it up and spoke to at least 10 poeple on different occasions, having to wait at least 20 mins on each occasion having to repeat the same conversation, and then put on hold each time as they then had to contact the Carbis bay office before eventually it was sorted. It was so long winded. They stated the housekeeper had serviced the property the day we left and would have no reason to go back to the property until the next occupants left, so I had know way of knowing for over a week whether my property had been found by the housekeeper. I do feel having someone closer at hand to deal with immediate issues would be beneficial, and unfortunately would make me reluctant to book a property with Sykes again without this.

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• Jack - Verified booking

  We had a very pleasant stay in St Ives.

  Tresco bungalow is furnished brilliantly, with very modern fittings and utilities that made our stay very comfortable and enjoyable. The location is perfect for short walks into town and directly to the beautiful beach below. We were very unfortunate with weather, so could only use the hot tub once, but it was set up nicely to be able to look out at the lovely view whilst relaxing. St Ives has some wonderful old architecture, beautiful walks in the town and challenging hills to explore, as well as some lovely pubs, an incredible old church and great restaurants. The Harbour Fish and Chips were some of the best fish and chips I’ve ever had! We took the train to Penzance as well, which was an experience, but the town isn’t any where near as lovely as St Ives, so we were glad to be staying there. Some things to note… getting to the property was a slight challenge, you need to be prepared to drive down an incredibly steep hill which looks like a footpath. Myself and my wife both decided sat nav must be wrong and diverted to a different route through town, which turned out to be a wrong move and got us a little lost down the tiny roads we shouldn’t have been on. When investigating the steep hill path by foot we realised this was in fact the way, and managed to get the car down the hill. It wasn’t a problem in the end, but some advanced warning that you’ll need a car that can handle the climb back up the hill too and some reasonably good driving skills to navigate this. Another thing of note and only minor grievance would be that the pool man came before 8am on the morning we were leaving, which we felt was a little intrusive as we had until 10am to leave. In the second bedroom, the two single beds pushed together could do with a mattress topper to make sure you can’t feel the divide. Otherwise the bungalow was excellent, well equipped, clean, modern and great location for the duration of our holiday.

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• Ian - Verified booking

  We very much enjoyed our stay at the property.

  The garden was a perfect size and being enclosed was a comfort given we have a dog. All the rooms, by the small bedroom, were a good size and with sufficient storage for clothes in two of the 3 bedrooms. However bedroom 3 was pretty small for 2 single beds/2 people and the wardrobe was inadequate for 2 people to store their clothes in. In fact it was that small that hanging clothes had to be limited and turned at an angle to be able to close the door. This meant that much of the holiday clothes for the two people sleeping in this room had to be stored in another bedroom. To me this is a single bedroom and not a 2 person bedroom that has been 'stretched' to be 2 person room). I would also like to raise that the mattress in the main bedroom (the one with the on-suite toilet and sink) needs replacing. It had lots of compressed areas which made it bumpy and uncomfortable to sleep on. Also the TV menu/service was very difficult to navigate and I'm not sure what service it actually is (ie not sky etc) but I'm pretty literate with these things and I couldn't work out how to use it and we reverted to using my AppleTV box that I'd brought with me. Some guidance notes on how to use the TV menu would be helpful. Whilst these are relatively minor issues and the overall quality, comfort, facilities and convenience of the property was very good I do feel these issues, particularly the mattress, need addressing.

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• Liz - Verified booking

  We had a wonderful stay here and I couldn’t recommend it highly enough.

  The whole place is a “smart house” so there’s a pad under the TV to control everything from the radiators to the towel warmers. The kitchen is very well-stocked so you have all the cutlery, cutting knives, boards etc you would need. We enjoyed breakfast both outside on deck and inside at the small table overlooking the water beach. The beds were quite comfortable and decorated in a cool, modern style. The hot tub was a treat and we enjoyed it a few times during the stay despite it being a little chilly when we visited. It really is quite a luxurious place and you feel a little bit like royalty getting to stay so close to the water with a beautiful view. I would like to caution folks on getting to the bungalow. You have to maneuver down a very steep hill then around to a parking lot right in front of the bungalow. Our friend staying with us didn’t feel like her car would make it down the hill so we parked around the side at the train station parking. It’s around £10 a day and just a minute or two walk to the bungalow if you are unsure of navigating the steep hill. Other than this, if you really want a wonderful weekend away in a beautiful bungalow that’s close to shops and of course the beach, this place is for you!

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