Dog Friendly Little Haven Holiday Cottages

Reviews

What our customers say about their holidays

• Lewys - Verified booking

  The property is lovely and really nice.

  Before arriving we had a damage and cleaning information pack with a hot tub disclaimer. The information pack was a little worrying as the cost of cleaning charges for pet hair and I had 2 with me. When we got to the property it was simple instruction from the email to access the property but no greeting on arrival. When we were putting food away in the freezer there was a smashed bottle which had not been cleaned up, there were a pack of Pringles on the cabinet that were out of date from July and also a plastic bottle left under the one sofa, this I was disappointed with due to the emails received about the cleaning charges. The hot tub we read through and said it’s cleaned every time someone leave and will be switched on and heated up ready. On the first night we never bothered with the hot tub due to the rain and darkness. We then went to look around 10:00 on the second day and the hot tub was cold and nothing would work it was saying pool too warm. I kept checking this by the hour and the water was cold with no change. I went to reception which was not open, I range the contact number provided on email and booklet in the love and no answer I also emailed the admin team and again no answer. I was unable to use the hot tub all weekend and this I am unhappy about as you pay extra to have a hot tub and we were unable to use. On the day of leaving the request to strip the beds and bag the sheets and towels ready for cleaners to collect was done before leaving. The hot tub had started to heat up but this was the day we were leaving. I feel we could have had more assistance to get this hot tub working and the general cleanliness wasn’t to the standard of what it seems before you attend due to the items we found, but the email makes you slightly worry before attending and taking your dogs as chargers and explained for different cleaning.

  Read more less >

• Michelle - Verified booking

  Sykes misled us as it clearly states on the listing that it is in Broadhaven when it's actually miles from Broadhaven.

  We made the booking on that basis so we were immediately disappointed with the location as we'd visited the area 3 yeaes ago and wanted to return there and not stay at Hasguard Cross. The shop didn't actually stock anything so it is pointless to promote a shop nearby as the nearest shop is miles away in Broadhaven. The house itself was nice, needed a little TLC in places but it was spotlessly clean apart from flies under the beds in the ground floor bedroom. It is classed as sleeping 8 which it does comfortably but there is not room for 8 to watch TV on the sofas. We were cold in the house and had no way of drying clothes or towels. I think there should have been information there in regards to the heating as we didn't get a response from emails sent requesting help with this from the owner or Sykes but apparently, as we found out on the last day, the boiler was in the garage next door and had to be turned on there. We were asked to complete a disclaimer for the hot tub which we did and it said the hot tub would be checked for the correct chemical balance numerous times during our stay but this was not checked for the whole week we were there. I think the property would benefit from a washing line and also ice cube trays. The little bar in the caravan park next door is lovely and serves delicious food a few nights each week, has a pool table too.

  Read more less >

• Caroline - Verified booking

  The lodge was immaculate and our stay was very comfortable.

  The facilities and extra little touches that the owners supplied made our stay all the better. (such as the welcome pack, cleaning products, soft furnishings, good amount of cutlery and cooking utensils). We did have a little trouble initially to get the grill to work on the oven, however I found instructions online! We very much enjoyed the use of the hot tub and felt it was nice and private whilst we were using it. It was especially welcomed after a terrible 6.5 hour journey to the lodge (that should have taken just over 4 hrs!) The deck could be easily secured with the extra fencing the owners had added at the top of the steps so whilst we were using the hot tub, we were reassured that our dog would not escape! It was also good to have the barrier between the lounge area and the kitchen as well. The guide book with recommended places to visit etc was very useful and we used this to locate the 3 beaches we visited as well as the local shop! I would (and already have) recommended this lodge to family and friends. We would also consider rebooking this accommodation in the future.

  Read more less >

• Max - Verified booking

  Hi we arrived at the lodge and we had a problem after the first night the door ...

  Hi we arrived at the lodge and we had a problem after the first night the door holder had pulled the window out as it had been attached to the window frame so I reported it straight away and the site upgraded us to a fantastic lodge which was very nice of them the only bad bit of feedback I can give is that the hot tub wasn’t checked like it should of been and after 3 days it was very cloudy and dirty looking it put me off going in it and putting the kids in so we only had 3 days in the tub which was disappointing in a way it was my fault aswel for it saying anything I just didn’t want to complain anymore and be that guy moaning about everything but to be honest I didn’t see the tub get checked at all while we was there and I know they should be checked at minimum once a day because of this I’m going to give 4 star and not 5 but we did appreciate the upgrade very much and it is a really nice peaceful site but maybe just up there game on checking there hot tubs

  Read more less >

• Pamela - Verified booking

  We had a brilliant stay at Ocean house.

  The whole house was absolutely beautiful with lovely large rooms. We took all our own but loved all the little extra touches...coffee, sugar and tea bags. Washing up liquid, dishwasher tabs even washing powder was supplied. There is even an extra little fridge in the utility room wee used this as our beer fridge lol. Massive chest freezer for all your frozen things ice lollys in our case (we were blessed with hot hot hot weather) the hot tub was a massive hit with the kids lovely Dai checked the levels everyday so it was always clean and topped up. The BBQ was a great extra too so had a few good nights out sitting on the raised decking eating drinking and watching the sun do down. We were lucky to see the meteor shower while we were there as there is not much light pollution around. Would highly recommend staying at Ocean House it was worth the 8hour journey down from Scotland, beautiful house , lovely staff and plenty to do round about. Will certainly be back.

  Read more less >