Dog Friendly Alnwick Holiday Cottages

Reviews

What our customers say about their holidays

• Barry - Verified booking

  Having read a review on Sykes website which stated there was a problem with the heating at the Lodge - I phoned Sykes two days before my booking to ask if this problem had been resolved.

  I was advised that there was no problem with the heating. After driving for 6 hours to reach the property - imagine my annoyance to discover the Lodge was cold and felt damp and indeed there was a problem with the heating. The radiator in the hall and the bedroom with the double bed did not come on at all. Then the hall radiator came on and the lounge radiator was cold. The bathroom and kitchen radiators appeared fine. The weather was cold and the Lodge felt cold. The next day I managed to contact Sykes local representative, who arranged for a member of the maintenance team to come out. He can confirm that radiators were not working. He did bring three electric oil heaters out and the place did thankfully get warm. The owners then visited on the Wednesday evening - without any prior notice - and brought with them a fan heater which was not needed. They acknowledged a problem with double bedroom being cold and also advised that there was a problem with the thermostats. I was also advised by the cleaner, that she had been asked to take the three heaters away after cleaning the property on our departure and she advised that she was not aware of a problem with the heating, but that she had also been asked to take away heaters from the Lodge when she cleaned before my arrival. I do think Sykes and the owners have a responsibility here for ensuring that the holiday home they are advertising is fit for purpose and adequately maintained and any issues raised - resolved. I am annoyed that Sykes told me there was no problem despite the written review and that the owners knowingly rent out the property with problems.

  Read more less >

• Mrs Owen - Verified booking

  Our Initial impressions were that the walk way and parking isn't ideal. However, the parking is fine if you go out every day. The maximum stay is 24 hours (but you can return after 4 hours). During the day the car park is very busy and there were a couple of times we returned around 5pm and struggled to find a space. However, there are other car parks with the same restrictions not to far away. Once you enter it really is a beautiful flat, well equipped and very comfortable living space and beautifully decorated. It is in the heart of the town and so convenient for bars and some lovely restaurants. We did have an issue with noise from an unexpected generator being run until 1 am from the takeaway next door. We appreciate this is a new problem and now that the owner is aware we hope they are able to deal with it accordingly. The property was in need of a clean, I felt the very basics had been covered, but a lot more attention was required. Especially as you are paying an additional fee for this service. We found previous occupiers dog toys, toothpaste, significant amount of hair, mould, grime, dust and crumbs. Had we been in a hotel I would if insisted on a room change. The mattress protector was very dirty, and generally the whole property needed a much better clean. The patio area is basic and rather overgrown but a quick tidy up would make it a much more inviting space.

  Read more less >

• Heather - Verified booking

  We were moved into this cottage due to major problems in the one we booked into.

  On first impressions the Lodge was beautiful and unique. Lovely inside and out. However there was major issues with the heating system. The radiator did not work in the hall, only got slightly warm in the bedroom and lounge slightly warmer. This led to the hall, bedroom and bathroom being really cold. 12- 13 degrees on the hallway thermostat. So only half the radiators were working properly. Evenings were spent with blankets around our shoulders and on the bed. The bedroom smelt of wet plaster it was that cold. There are two thermostats, one in the bedroom and one in the hallway. We were constantly running between them both, boosting, to try and get the place warm. The shower was another issue. Lovely fixed head shower, however this is not good for people that don’t want to get their hair wet. There was a hand held shower but it was fixed just above the taps and facing outwards to the facing wall. If this was turned on to get to temperature, the power of the water hits the opposite wall potentially flooding the bathroom. So you had to stand in the bath holding it whilst it got warm, rinse yourself, turn it off, soap yourself and then turn it back on to rinse. Really not ideal and practical. The back door was really stiff to open and some force was needed. Children or the elderly would not be able to open this, so a hazard for fire safety.

  Read more less >

• Dr Semper - Verified booking

  This is a lovely apartment in a great location for exploring the town and castle; we had such a good time there. It is perfect for being in the centre of things and getting a real feel for Alnwick, which is a lively and interesting place. A wide range of shops, cafes and restaurants are all just moments away; we particularly enjoyed Adam and Eve restaurant, which is open Wednesdays to Sundays - well worth a visit! You do hear the music from Harry's Bar down the road, but it stops promptly at bedtime and simply adds to the atmosphere; we did not find it disturbing at all. Sofas and beds were extremely comfortable and everything was very clean and well decorated. We were able to load and unload the car right outside and park it safely for up to 24 hours in one of several car parks nearby. We were also able to get to Lindisfarne easily from Alnwick, which was another highlight of the trip. Overall, this is an ideal apartment for a town-based holiday with excellent access to the countryside too!

  Read more less >

• Chris - Verified booking

  Without a doubt the lodge is a lovely cottage, in a perfect location for walking into town or seeing the local area.

  The cleanliness however leaves a lot to be desired. Dusty paintwork, cobwebs on light fittings, bulbs that needreplacing, a television in the second bedroom which doesn’t work, a radiator in the main bedroom not working and a dangerous mobile radiator with a wheel missing. The worst problem was a free standing mirror which fell at a touch, just missing our small dog. Because of allergies I always use my own sheets and towels when I’m away. Imagine our surprise when taking the sheets from what looked like a nice clean bed only to discover a mattress protector which obviously hadn’t been changed for quite some time from the amount of bodily fluid stains which we found. Disgusting! This was replaced after a phone call. We did report this and more to the agent in Seahouses who said they would look into the problem. We have used Northumbrian cottages a number of times without any problems and know they will take our complaint very seriously. mobile radiator

  Read more less >