Dog Friendly Morpeth Holiday Cottages

Reviews

What our customers say about their holidays

• Niall - Verified booking

  Where to start, based on previous reviews for this property i am surprised to be leaving this feedback.

  It does appear that most of the issues experienced are probably outwith the owners direct control and most likely lie with 3rd party contractors (cleaners, hot tub maintenance & holiday park), however all issues stated below did affect out experience and the lack of communication and feedback from either the owner or Sykes has frankly been shocking. Firstly the overall cleanliness was very poor. The Hot tub water did not look like it had been changed since the previous guests, dishes were dirty, there was dust and cobwebs in a number of places and the bedsheets were already covered in dog hair on arrival. Its seems the only housekeeping that had been done since the previous guest was to replace the bedsheets and towels. On Friday the hot tub was accidentally drained by the hot tub maintenance company and left like this until 3pm. This ruined the one day of the week we had intended to spend at the caravan all day. To top this off it also became apparent that there was no water, not even one drop. On speaking to people from the park we were informed this is common on a change over day (so Friday and Monday) as water is supplied from a bore hole and due to the number of hot tubs on site there is not enough water to go around. As such we were forced to go out for the day. However what makes this worse was the lack of feedback and communication from either the owner of Skyes, it was impossible to get hold of either. After a number of hours trying to get hold of someone to sort this issue either by phone, messages or email i gave up and went out. Upon return at 3pm the owner was filling the hot tub again. The owner did state that would reimburse us for that days stay and an email would follow, no email has since been recieved. Sykes did eventually get in contact via phone 30 hours afterwards and compensation was discussed, however again no further feedback has since been recieved and no compensation given. The "restaurant" on site is extremely poor. If your lucky you will get a drink (after a 30 minute wait) but expect the food to be limited to a burger and chips only. The restaurant was also extremely filthy and staff miserable. I would say that the over all location is reasonable and the caravan does have a good range of facilities. These is sky, a smart TV and a number of other usefully items. The owners did leave a nice welcome pack with prosecco and some goodies which was nice. Its just unfortunate that everything else did not reflect the same high standard else this review would have been very different. I would not recommended ever booking through Skyes as they are impossible to get hold of. I would recommended avoiding this park if you plan on staying over change over days as you will have no water all day with no prior warning!

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• Ian - Verified booking

  This is the third time we have stayed in lodge style accommodation and have to say this stay was the best of the three.

  I am guessing the lodge is fairly new which likely gives it an advantage but everything was great, the size, the facilities in the lodge, the location, the views, etc. all were great and if we were exploring this part of Northumberland again we would definitely stay there. Only one minor gripe was that the lodge has a security alarm fitted which is great when you leave the property whilst exploring but at night the PIR in the bedrooms trigger at the slightest movement which lights up the bedrooms for a few seconds. Not a lot that they can do about this other than put the alarms on the bedroom windows rather than having PIR in the bedrooms. If you want exact locations for the lodge as it is not on the main road here are the SatNav co-ordinates 55°17'40.0"N 1°48'10.3"W or 55.294431, -1.802860. Per the hosts' directions, better to drive into Longframlington village and turn left onto Rothbury Road and then turn left into Villa Lane (off Rothbury Road) especially if coming from a southerly direction.

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• Michelle - Verified booking

  The lodge was amazing we were very impressed when we arrived, very well set out with everything you need for a perfect stay just as discribed and very well presented.

  Beautiful surroundings great views its a very peaceful place. The lodge has its own very well kept enclosed garden great for a dog to run around in. Wonderful large bathroom with a separate bath and large shower the only thing to let it down was the ill fitting toilet seat that moved when you sat on it quite scary when your not expecting it. Loved the open plan living dinning and kitchen area. I would suggest new sofas though as they are very low and felt like i was sitting on the floor not very comfortable at all. Fantastic place in a fantastic area very central to all places, we would defiantly book again.

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• Roy - Verified booking

  The cottage was excellent in every way and we couldn't have asked for more.

  The location was excellent - very quiet with wonderful views and within easy reach of all the places we wanted to visit. We had excellent neighbours who also had dogs with them. Our only slight quibbles would normally have been handled by speaking to the owner &/or filling in a log book before we left but their absence were two of the quibbles. We didn't really have any urgent need to speak to the owner but did try to call a couple of times and just reached voicemail on each of them. It would have been nice to have been able to thank them in person & to leave feedback for the next occupants.

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• Andrew - Verified booking

  This was our second stay at the property and we enjoyed it very much.

  Great rural location and quiet,when you live in a city it's nice to have that stillness. The property was immaculately clean on arrival, kitchen utensils were provided. There was a bottle of wine on arrival. Everything worked as it should pretty much,except TV you had to manually switch on/off. My mother found the the settees being too low off the ground which caused discomfort. I'd suggest for a singular armchair to be provides with a high back and supporting arms. It would help people with mobility issues. It was a fantastic stay and pleasant experience.

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