Dog Friendly Cottages In Port Isaac

Reviews

What our customers say about their holidays

• Rebecca - Verified booking

  We had been very much looking forward to our trip having been to this part of Cornwall Wall many times before.

  When we arrived after a 4 hr drive. The worktops in the kitchen dirtys and all the dining table also dirty. I though ok these are minor things there was cleaning items there i'll wash everything down. We dropped our things off as it was a sunny day. The rain came in we got soaked. Came back to have a shower no hot water. Thought brilliant. There was a john bray booklet in property after ring many numbers we finally got one that worked , well the gentleman said please text me. So we explained we had no water. Was asked to leave property while it was fixed. I contacted them a few hrs later as we had heard nothing. It had been fixed so after been sat in soaking wet clothes for 2 hrs we went back to get a note left from maintenance it would take a further 2 hrs for the water to warm up. This is absolutely not what you expect. 4 hrs in soaking wet clothes to wait for a shower. Then we finally at 9.30pm got into the shower and it flooded with 1 min of being on. We didn't phone maintenance as to be honest we just couldn't be bothered after it took 4 hrs the last time and it was a Saturday night and we were meant to be on holiday. The outside light hardly even worked and wasn't bright enough for the location of the proprty anyone elderly woukd habe struggked if they also had taken a dog. Then the following day tried to wash our dogs with outside shower this also didn't work and looked like it hadn't for a long time. We had stayed in a John bray cottage at Christmas in padstow Town which was absolutely wonderful we had so many lovely touches left for us. This property how ever did not live up to the pictures or standards of that. The halls in the main bedroom had cracks all over them and so did all the hallway walls and walls in living room the whole length where radiator is. John bray contacted us when we arrived home and I explained everything with them. I also contacted Sykes cottages who didn't want to know and offered us no refund. They said we should have contacted house keeping to come and clean the property again for us and also would have sent a plumber out. To be completely honest it took 4 hrs to fix the boiler we were completely fed up and why should we be contacting them when 1 the property should of been clean and 2 should surely check all facilities work before advertising them as so. What made matter worse after I had made my complaints to John bray and skyes I went on the review pay to make a review and they same comment had been made by someone who had stayed in the property one month earlier so they obviously took my £400 for a 3 night stay in early March and didn't bother fixing any of the issues. I would absolutely not book with Sykes cottages again. The accomodation was in a fairly remote place with several cottages around ours which we didn't mind this at all as we visit the area 5/6times a year. And perfect for the things we do but the pictures don't show a true reflection of property. And if you happy ringing multiple times to get thing fixed that's ok but we were not as we tried to enjoy our holiday so stay out as much as possible. For the price we paid in March there were many nicer property's which was a shame .

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• Julie - Verified booking

  Driftwood needs a really good clean , on first look it's fine but when you stay you see that there is dust everywhere the ornaments and such need a good dusting .

  The patio could do with a blast clean . The garden furniture could do with a scrub to get rid of all the spiderwebs . The living room carpet is full of stain marks . The cushions on the sofas were covered in marks and black dog hairs look like they need replacing . We would have had a restful time in polzeath but for the fact that there were a number of major building works happening resulting in a rude awakening from 7 am onwards , exceptionally loud scaffolding clangs and digging machinery, drilling etc . On arrival we had a double bed made up in a room that wasn't quite large enough for a double bed . It was placed against a wall resulting in a difficult scramble for one of the occupants to get out of bed should the need arise during the night . We had to unmake the bed and make up a bed in the other room. This first room would have been fine for children but not for us as we are over 65 years of age . A little thought on the caretakers behalf should have realised we were an adult couple with out children and both needed to extricate the bed from both sides . We have stayed in previous Sykes cottages and have in fact booked a further one for later this year on each occasion there have been complimentary items for the family . Not expensive things but a small bottle of milk and a couple of teabags for arrival. There was absolutely nothing at all we had to go to the shops to get some before we had even unpacked after an 8 hour journey this would have been most welcome . Furthermore when asked to leave the residence clean , there wasn't anything under the sink as far as cleaning products go to do this with apart from a cloth and brush . A bottle of some sort of all over cleaning product would have been useful. Overall not quite up to standard or worth the money . If this had been our first Sykes booking it would have been our last I'm afraid .

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• Lynne - Verified booking

  Wonderful cottage in a perfect location.

  Just returned from a week at Beehive Cottage and it was one of the nicest UK breaks we have been on. The cottage was lovely and well equipped, had everything we needed. The garden is much nicer than we expected as there are no pictures of it, but there should be as it's really nice and we sat out there most evenings. From the description you also don't realise that when you go out of the cottage, the view is spectacular and there really ahould be some pictures of this as well. We would definitely return. Port Isaac is a stunning place and this cottage is perfect to explore this region. My only criticism would be the instructions on how to get to the cottage. We misunderstood and tried to access it from the wrong end of the coastal path resulting in my husband scratching the front wing of the car as it's too narrow. Not the best start to the holiday, but it was OK once we got in the garden and opened a bottle of wine! Once we explored, we realised you access the garages by coming through the coastal car park, opening a barrier that says private road and the narrow entrance it tries to explain on the instructions is like a small underpass under some apartments, not the footpath on the coastal path from the other end near the front of the cottage. We did ask the neighbour, but she's clearly sick of tourists and simply pointed to the way we ended up trying to go! The garage is super tight- we've got a Jag and it only just fitted. We did say we should have brought the mini as it would have been much easier, but then we couldn't have fitted everything we brought in that or had a comfortable 6 hour drive! Anyway perfect holiday, just needs clearer instructions on how to get your car in and be aware that the seagulls will steal your bacon butty if you leave it unattended in the garden!

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• Martin - Verified booking

  The shower does not drain well and floods bathroom, many areas of bathroom in disrepair requiring remedial work.

  The curtains in main bedroom were threadbare and you can see straight through them. The kitchen utensils were awful, flimsy old and not one sharp knife. There are no hooks on doors or anywhere to be able to hang clothes on, no where easy with a mirror to dry hair or put make up on. The cleaners mid way were superb and did a fantastic job of cleaning. So thanks to them. Very tired property indeed needs overhauling decorating etc. it doesn’t live up to the photographs and is extremely dark in front room. The car park kept flooding from the back/front gate and it made it hard to get in and out of the car. We tried all the phone numbers on the day we arrived (Saturday) as no clear instructions for the heating and immersion were left and those that were there were from a past letting company with 3 different WiFi codes, plus to mention the shower draining. We were unable to get a response from any of the numbers and you ring one number only to be told to ring another so we went without and muddled along. We have stayed in all the houses in upper and lower Treglyn but this was the most uncomfortable of them all. Which is such a shame as such a great place to be.

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• Jacqueline - Verified booking

  The property looks very tired and in need of some TLC.

  Jet spraying the walls to remove the caked in bird poo would be good The beds were extremely uncomfortable, the springs dug in and infact I tried to sleep in each bed as I could not avoid the springs in the main bed. My son, who is less sensitive than me, also had the same problem. It would be helpful to provide cleaning products, there were no surface sprays or cleaning materials for the bathroom, the toilet brush was broken. I would usually give the shower a quick clean everyday it would be great to have a shower cleaner and a useable toilet brush. This is the first time I have stayed in a cottage that doesn't provide a "care package" of milk tea bags and often other goodies, just to get you going. The skylights need something you can open them with and need blinds as the sun shines in directly, which is wonderful, but not so good when you are trying to keep the rooms.cool. Sorry for the long list, but I would want to know if it were my property. Also storage, we found the hoover in front of the door in the downstairs bedroom and the mop and bucket behind the arm chair! We loved the location and views from the upstairs bedroom.

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