Dog Friendly Cottages In Port Isaac

Reviews

What our customers say about their holidays

• Karen - Verified booking

  Altogether disappointing.

  This is a reflection on the overall presentation, comfort, and value of the property as well as the lack of assistance from the Sykes customer services team, who were less than helpful during our stay. Firstly, the dishwasher top tray is broken and looks like it has been for some time, without being addressed. Everything comes crashing down if you try to pull out the top tray to put dishes in it as the main support on the left hand side has completely come away. The bathroom is quite shabby and is in need of a good lick of durable bathroom paint throughout. There is also no proper shower head that you can actually stand under and get a decent shower, only a hand spray mounted on the wall which is actually meant for cleaning the bath. The quilts on the beds in the twin room are not very comfortable and are just cheap wadding inside a translucent nylon sheath. The duvet covers on these quilts don't have fastenings and so therefore tend to ride up away from the inner quilt. More importantly, there is a lot of mis-representation around the provision of towels. The confirmation I received after booking said that the majority of properties have towels and linens provided, however there were no towels at the property. Sykes also send as a reminder, a list of items you might need during your stay, and towels don't even make an appearance on that list, although a picnic basket does (go figure!). I even spoke to Sykes before departure and verified the need for a tea towel which they recommend, and at no point did they even care to mention that as well as a tea towel, we also needed to bring bath towels! Would have been quite a simple and helpful tip. I called Sykes on arrival about this and despite them confirming quite abruptly that no towels were provided at the property, it seems to be at odds with a notice on the dining table that before your departure, you are meant to deposit your bed linens AND TOWELS in the linen bag provided ready for laundering! How does this even make any sense if no towels are meant to be provided? Sykes had no answer for this and promised to get back to me but never did for the duration of the week. Also, be aware that no toilet rolls are provided and there is nothing to wash individual dishes with by hand in the kitchen sink if not using the broken dishwasher. Quite honestly, I could have booked other properties at a much more reasonable price, all of which provided towels for their guests, as has been my experience with all other properties I have stayed at. Over-priced for what it is sadly.

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• Amanda - Verified booking

  Nice big property with amenities.

  Everything we needed, including lovely linen and towels. I was very glad to see these are now provided. Good location and nice to have a garden. Parking difficult on driveway due to raised kerb and driveway ledge - when we tried to park on this to keep the cul-de-sac clear, the car grounded on the driveway and so had to park on the road. Neighbours were very understanding and accepting thankfully. There is confusion with regard to information for this property - Sykes Cottages give different details to the John Bray holiday let company, who also appear to look after the property e.g. whether there is linen/ towels available and the time of departure on the final day i.e. Sykes state 9.30am and information in the Cottage from Bray states 9.00am. Information needs to be made consistent to avoid worry and confusion; I was worried the time prior to our holiday and journey down as to whether we would arrive and there would be no linen provided due to the confused information. We would also comment that we had felt the Sykes 9.30 departure was early and so even more suprised to see the Bray information stating a 9.00am departure. This is a very early departure for the final day; we rent holiday accommodation frequently and the departure time is usually a far more reasonable 10.00am. The information states this is to meet Covid regulations, but we do feel this is no longer a valid reasoning. Pre-covid procedures for cleaning should have been at a standard where a 10.00 am departure and 4.00pm arrival is adequate time for property preparation.

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• Amanda - Verified booking

  Nice big property with amenities.

  Everything we needed, including lovely linen and towels. I was very glad to see these are now provided. Good location and nice to have a garden. Parking difficult on driveway due to raised kerb and driveway ledge - when we tried to park on this to keep the cul-de-sac clear, the car grounded on the driveway and so had to park on the road. Neighbours were very understanding and accepting thankfully. There is confusion with regard to information for this property - Sykes Cottages give different details to the John Bray holiday let company, who also appear to look after the property e.g. whether there is linen/ towels available and the time of departure on the final day i.e. Sykes state 9.30am and information in the Cottage from Bray states 9.00am. Information needs to be made consistent to avoid worry and confusion; I was worried the time prior to our holiday and journey down as to whether we would arrive and there would be no linen provided due to the confused information. We would also comment that we had felt the Sykes 9.30 departure was early and so even more suprised to see the Bray information stating a 9.00am departure. This is a very early departure for the final day; we rent holiday accommodation frequently and the departure time is usually a far more reasonable 10.00am. The information states this is to meet Covid regulations, but we do feel this is no longer a valid reasoning. Pre-covid procedures for cleaning should have been at a standard where a 10.00 am departure and 4.00pm arrival is adequate time for property preparation.

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• Sarah - Verified booking

  We were extremely disappointed when we arrived at the property, it was filthy.

  There were old cobwebs all around the doorframe and key safe, upon entering the property we were greeted with a musty smell and we were disgusted to find trodden in crisps still in the carpet of the twin bedroom, dust in the kitchen and chewing gum stuck on the bunk beds. After spending an hour cleaning it, we were able to unpack and settle in. This is when we discovered the broken shower. The property is advertised as having a shower over the bath, however this is a shower head attached to the tap, with a broken holder. You are not able to stand to take a shower or use it due to it being broken. The property is in some dire neeed of modernization and general upkeep. The kitchen does however have a good stock of equipment and the washing machine is very handy. After reporting these issues to Sykes, I was called by an agent who offered to send a cleaner which would have been useless as I had already cleaned up the mess. I was also asked if I would have been happy for the shower to be fixed to which we agreed, however this did not materialize due to waiting for a part. This problem could have easily been fixed by a trip to Screwfix!! The location of this property is it's saving grace. It is a short walk down into Port Isaac and is a good base for exploring the surrounding area.

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• Jacqueline - Verified booking

  The property looks very tired and in need of some TLC.

  Jet spraying the walls to remove the caked in bird poo would be good The beds were extremely uncomfortable, the springs dug in and infact I tried to sleep in each bed as I could not avoid the springs in the main bed. My son, who is less sensitive than me, also had the same problem. It would be helpful to provide cleaning products, there were no surface sprays or cleaning materials for the bathroom, the toilet brush was broken. I would usually give the shower a quick clean everyday it would be great to have a shower cleaner and a useable toilet brush. This is the first time I have stayed in a cottage that doesn't provide a "care package" of milk tea bags and often other goodies, just to get you going. The skylights need something you can open them with and need blinds as the sun shines in directly, which is wonderful, but not so good when you are trying to keep the rooms.cool. Sorry for the long list, but I would want to know if it were my property. Also storage, we found the hoover in front of the door in the downstairs bedroom and the mop and bucket behind the arm chair! We loved the location and views from the upstairs bedroom.

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