Dog Friendly Cottages In Port Isaac

Reviews

What our customers say about their holidays

• Katie - Verified booking

  Absolutely beautiful property, just a few things as to why we didn't give it 5*.

  Having read the description of the property, it reads as gas central heating and underfloor heating. We were disappointed to find it only had underfloor heating. This wouldn't have been a major issue but as it was winter and around 5 degrees, we really needed warmth. We had 2 OAPs and a toddler. The 'welcome' letter said the heating had been set to 18 degrees in the bedrooms and 20-21 everywhere else. We were told we could not alter it, therefore we were extremely cold. There is a fire in the lounge and lighter fuel, but nothing to light it with. Although the Co op is literally round the corner, it's not ideal having to go out in the freezing cold when it could have been stocked ready for the occupants. The fire was not strong enough to heat the whole lounge/kitchen area as it is open plan. All the heated towel rails had masking tape over the switch, implying we were not to use them, however the welcome letter said just turn them on? We tried to call the out of hours number several times to ask them to turn the heating up but no answer. The welcome letter also stated we would receive a 'welcome pack' with supplies from a local shop - we did not receive anything. Whenever I have stayed anywhere with a coffee machine, there has been a good supply of coffee pods - there were around 5 decaff pods. I think more attention to detail needed to happen. It's the small things that make all the difference. The cleaning wasn't brilliant, the fridge and a few cupboards had an awful smell. There was also a pile of dust/dirt in the bathroom that hadn't been cleared. With all the above said, we had an amazing holiday and had the heating not been an issue, would definitely return! The beds were super comfy and the views were beautiful.

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• Andrea - Verified booking

  We have just returned from our stay.

  The villa is beautiful. The pictures dont do it enough justice. It’s spacious and bright with fabulous views. One of our party mentioned that she was cold in the lower bedroom. I have seen other reviews mentioning the same. Although the house was consistently heated to 20C or more which my husband and i felt was more than generous. In fact i was way too hot in the night. So perhaps having a thicker duvet in the downstairs bedroom would be an inexpensive solution to keep guests on that bedroom warm. A couple of further suggestions that would make our stay even more special - more teaspoons and more bigger mugs as well as more basic kitchen utensils and perhaps some smaller bowls. One frying pan wasnt working on the induction hob. And there are no small frying pans either. It's also fairly common to have a welcome basket on arrival with milk butter bread etc and for the cupboards to be stocked with the bare essentials such as salt pepper oil etc (the pepper mill and salt shaker were empty). Also there is no sign from the road to find the house (or see it) and sykes didn’t provide any detailed directions which would have been helpful. We were also given incorrect code to get the keys and incorrect wifi code which meant we couldnt ring sykes when we found out (no signal to use data). That was pretty stressful but nothing to do with the property itself. Later check out would be better for a property of this size. 9am is way too early if you’re expected to strip beds and generally leave the house tidy. But these are just small observations not detracting from our overall stay. We would definitely recommend the place to others.

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• Charles - Verified booking

  The property has spectacular views and the location really was a short walk to the harbour, which we did often.

  We had a lovely week there. The only reason I didn’t give 5 stars was that the windows were filthy,. You can’t turn down the heating so we had to have all the windows open, not the downstairs bathroom window as that doesn’t open. I assume the building site scaffolding next door prevents it opening. Extraction fans don’t work in any of the bathrooms which meant the steam from the shower set the alarm off a good few times. The back gate is broken. I did try to call the property maintenance people 7 times but the phone signal is quite poor and I kept getting cut off. I am sure these are small repairs that will make a difference. This is the first rental I have stayed at that didn’t provide a welcome starter pack. You literally have to start from scratch. There wasn’t even salt and pepper in mills. Washing up liquid and surface cleaner is provided but you will only have 1” of each as this seems to be measured out. Check in is 4:30 and we arrived 40 mins early. We were hoping to just dump the cars and go for a wonder until we could gain access. The lady that was outside the property seems quite cross that we were there early, even though she said it was actually ready? I don’t understand why the check in and check out haven’t gone back to pre covid normality?

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• Daniel - Verified booking

  Fantastic property in a great location, we never tired of the breathtaking view.

  There are however a couple of points I’d like to raise. The second en-suite with the wooden sink unit is absolutely covered in black mould, this was raised by a family member within hours of being in the property. The window in this room was also stuck shut. This left the room smelling horrible and every shower added moisture to allow the mould to thrive. The blue velvet sofa in the lounge, the seat cushion zip has failed, so as soon as you sit on it, it starts to come away from the foam, making it extremely uncomfortable, and required repeat intervention to prevent it coming off completely. Kitchen utensils, whilst the kitchen is pretty well stocked, there are a few things missing; kitchen scales, frying pan splash screen, plastic/glass measuring jugs (for microwave use) to name a few. One of the knives in the knife block has failed due to it being put in the dishwasher, the wood has rotted from the metal blade. The garden furniture, this has become tired, and several cushions appear to be missing, it might be time to invest in a new set, as it spoils the time in the garden The property book mentioned a hand held vac, but we couldn’t find it so had to dig out Henry instead. These points aside we still really enjoyed our stay!

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• Jennifer - Verified booking

  The house layout was great, it accommodated 7 adults, 1 infant and small dog great.

  There is lots of snagging and unsightly things - horrendous mould problem, damp walls, broken door handles, decking to the main door is slippery. The main feedback I’d give the owner is - if you’re paying a cleaner/care taker, they are not doing what you’re paying for. The house was not clean/dusted. The floors dont seem to get mopped, our infant walked around for a matter of minutes on arrival and his hands and feet were black! There is thick dust everywhere, huge dusty cobwebs (been there some time!), mould - worst in the top right front bedroom. I have taken lots of photos for the owner. The inside of the oven and microwave were revolting - we couldn’t use them it was disgusting. Even the cushions on the dining chairs were unclean. The house was so dusty it had 2 hayfever sufferers sneezing constantly - only in the house though, We found the fireplace surround and the fact the doors to the conservatory dont lock a hazard for our infant. Only sofa seats for 5 or 6 max when property sleeps up to 10. Meant 2 of us were on hard dining chairs every night. The beds were super comfy and decent bedding & towels provided. You could get passed the snagging but Cleanliness really lets this property down.

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