Dog Friendly South West England Holiday Cottages

Reviews

What our customers say about their holidays

• Marek - Verified booking

  Have very mixed impressions after our week long stay.

  Many things were great: the park, the hot tub, the fact that other dogs were on lead, the lodge itself. However housekeeping and maintenance was erratic and inconsistent: we had to clean black mould in the ensuite bathroom before we dared to use a shower, there was black mould on the ceiling in both bathrooms and our car park became a puddle after rain. It was very difiicult to pack our stuff in a car while wading through ankle deep mud on the day of departure. I reported the bathroom issue on the 2nd day of our stay and said that wr needed to use a shower after using a hot tub, so I cleaned it. I also asked for a different hoover as one in property was overfilled and smelled unfresh, and a dustpan to be able to clean around the fire. None of my requests were actioned. I heard an apology for mould, but there was no real follow up on other things. In overall we are not sure if we are going to be back. The lodge has a lot of potential and it is a great shame that it is not looked after properly. Hot tub was excellent, hot on arrival and monitored daily. I believe it is maintained by an external contractor. Also some things in the lodge were broked: the kitchen recycling bin had a broken lid and a lounge radiator valve was detached! One of the sofas still needs attention as mentioned in a previous review. We paid just under £500 for a week, does this jusify poor state of the lodge and lack of staff attention? Perhaps things are let slip in quieter season. Only giving 2 points for maintenance for the hot tub. Really disappointed with customer service and poor level of cleanliness. The welcome pack was nice, but not enough for a week stay, we had to buy a lot of household products ourselves.

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• Craig - Verified booking

  I've been staying here in various stone rush lake side propertys over the last 8 years.

  As I said Last year some of these property's are on the decline had problems with builders last year ect with property problems not as good at when I first started staying here. I love the location pracefull tranquil lodges squirrels, birds with stream out back. I stayed in number s14 this time wasn't very clean dirty floors with viable areas of mold. The property had a strange smell on arrival and was more apparent round the sink area. The shower tray and toilet had visable signs of a leak and some of the thermostats on the rads were actually broken and some did not work as they should. The oven when fired up had a bad smell due to not being cleaned propely if not at all very simler problems to last year that were reported. There vas no dust pan and brush so I brought a cheap one and left it there as there was only a sweeping brush. I know all these lodges have the basics and more every one does and they should all be checked and replaced as and when nessesery you shouldn't have to ask. The over all experience with all the lodges is fantastic but the small things do matter as well as every thing should work and be there. The hot tub maintenance is spot on someone comes round every day checks levels ect and makes sure the waters all good to go. The last few years I've really noticed the decline in property maintenance and the lovley attention to detail is no longer there. The old mill is nice and staff are really polite and very helpful.

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• Mr Ray - Verified booking

  We absolutely loved our stay in this quaint village. The accommodation was pristine clean, the view wonderful, the owners accommodating and helpful, and the local areas stunning. The garden overlooks picturesque fields, several which are available and perfect for dog walks, whilst others give you a lovely view of cows grazing and general farm life. The garden itself is fenced, with metal fence mesh behind it to ensure your pooch won't take themselves on walkies without you. Inside you have all you need, with WiFi, Netflix, all your expected utilities, heating (and a log burner), a powerful shower and a good sized bath. An upstairs and a downstairs toilet also makes things a lot nicer for a family. The local pub is but a few minutes walk away and the people there are very friendly and offer good quality food. Tiverton is the closest town we used and is around a 20 minute drive, is a nice place to visit, and have a really nice view of the river running through it via a bridge and a walkway running next to it. After having several holidays in a row that were more hustle and bustle, this was literally and figuratively a breath of fresh air and has made us put Devon at the top of our list of holiday destinations next year! Highly recommended, and from the communication we've had with the owner, it is a place they genuinely want to pour their love and passion into.

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• Erika - Verified booking

  Spotlessly clean, and really comfortable stay!

  We would definitely stay again. As per the last review, there was a sea view that was not mentioned, which was a lovely surprise and that we enjoyed in evening with a glass of wine! The Lodge itself seems to have had some new additions from the pictures on the website when we originally booked. Very comfortable, the new owners have clearly spent some time and effort with new blinds, bedding etc….. bathroom has been re vamped since the last pictures which again was a nice surprise. The kitchen is very well equipped, with more than just four of everything!!! Location is great, really easy to walk into village for food, supermarket and pub. We missed the opening of the new pub on-site , but looking forward to visiting when we return. You can even get the bus into Bude. We loved Sandymouth Beach , which is less than a ten minute drive and has a lovely café overlooking the bay. It is also dog friendly all year round with no restrictions! Overall, we loved the lodge, loved the area, brilliant value for money and we will be back!

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• Alan - Verified booking

  Four adults and one dog enjoyed a very comfortable week in The Mews.

  Andy and Charmaine were very friendly and welcoming but didn’t crowd us at all. The Mews is in a good location and feels remote enough to be peacefully quiet but only 15 mins away from Bovey Tracey and shops. Ducks and geese were our neighbours! Ideal for a recharging holiday. Nice and clean, very warm with plenty of hot water. The outside tap is a real bonus for washing muddy paws after walkies. Dog leg-stretching a little bit limited without walking down the lane but Andy mentioned plans to expand the fenced area which would give dog-guests more space to roam. He also offered to dog-sit if we wanted to go out, which although we didn’t need to take advantage of this time is still really appreciated. Lovely fresh scones (huge!), a pot of jam and clotted cream awaited us on arrival which started our Devon holiday in the best way. We look forward to our next visit!

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