Dog Friendly West Cornwall Holiday Cottages

Reviews

What our customers say about their holidays

• Shelly - Verified booking

  The property advertised there was a baby gate, this was not usable as it didn’t close so we asked the property manager if they could tighten the gate bolts to make it close or provide an adjustable spanner so we could do it.

  When discussed with the owners we were advised this couldn’t be closed as the banister post was not strong enough to hold the gate and this has never been a problem in 5 years, however it was a problem now and needed resolving but we were met with some resistance on this - not the most helpful of property owners on this matter, lady was very apologetic and tried to think of a resolution and seemed to appreciate our feedback however husband was a little confrontational and resistant to resolve, even said he didn’t see what the problem was if I was in the property with my child. I was advised as a solution that there were some reusable cable ties in the drawer and these had been used before - so it obviously had been a problem before. However on investigation, these were sandwich bag ties which were no longer than an inch long and the gap was probably 5 inches round, plus these would never have been strong enough to hold even if long enough. My worry would be if the bannister post isn’t strong enough to hold a stair gate - 1 why is it there and 2, is the bannister strong enough to serve purpose if this is the case, a huge safety red flag in my opinion. Safety measures should not be advertised, let alone provided if they are unusable as a safety measure. I was asked to find something at the cottage to tie it closed with or buy something and would be reimbursed. We had to use oven gloves to tie it closed for the duration of our stay - I wouldn’t have booked this cottage should I have known there was no way of keeping my child safely away from the stairs. On first glance the cottage seemed nice and clean, smelling strongly of bleach on arrival. However we later found the floor in the lounge to be sandy, the sofa covered in dog hair and once the smell of bleach faded it smelt quite strongly of damp. Whilst I appreciate it is a dog friendly cottage I would still expect it to be clean. The walls in the master bedroom were covered in faint mould marks which have obviously been wiped and the mattress in the master bedroom is in need of replacement as it dips heavily making it very uncomfortable. Internet was terrible with little signal and the instruction manual could do with instructions of how to use the TV as it took some figuring out. The property also needs more normal drinking glasses as there are only two in the property yet it sleeps 5, there are lots of wine glasses and champagne flutes which are not suitable. Would also recommend plastic plates / bowls and cups for smaller children. However there were adequate cleaning facilities provided when needed, tea, milk, biscuits, washing up Iiquid and dishwasher tablets let which was helpful. Location is great, and car park right next door is really good value at £6 for 24 hrs.

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• Susan - Verified booking

  I have stayed at this property twice before - last time was last Summer, so it follows that I am generally positive about it.

  It remains a very well situated property with good facilities including a lovely and well equipped kitchen and small outdoor patio which is pleasant to sit in. The linens - towels, bedding etc provided are generous and good quality. The layout of the property and way it has been furnished mean it would be best suited to a family - ie a couple with children - as the main bedroom is lovely but the two other bedrooms are very small and not well suited to adult occupants - for eg neither of the smaller bedrooms have any bedside table or reading light and you have to get out of bed to switch off the overhead light. Nor is there any wardrobe or place to hang clothes on the smaller rooms other than sharing the wardrobe in the main bedroom. It was disappointing to see that issues raised last time we stayed remain unresolved a year later. In particular, the property details indicate that a spare set of keys is located in the property. As per last year, they are missing and a single set of keys to front and back door only provided - during our stay last time the contact was unable to resolve this issue during our stay and we were told the previous occupant must have lost/taken the keys. We did not bother to try and raise the same issue again this year. Even for a single family stay, it is inconvenient for members not to be able to leave the property separately without locking the others in or not having a set of keys. The child stair gate is not a removable one and is affixed to the bottom stair in a way which impedes access to the bottom tread and is a real tripping hazard for, in particular, the elderly or children. I have never stayed in a property where the stair gate has not been fitted to be integral with the stair tread in this way. I did feel that this year the property was not as well maintained as previously. In particular, there were several dirty dishes in the cupboard, the oven was pretty grimy and the property decor was looking a bit shabby in places. Leaving time is 9am and check in a late 5pm, which is said to be due to the necessity of Covid deep cleansing procedures and, while the property was adequately clean (apart from oven etc) there certainly hadn't been anything like deep cleaning going on! That said, we enjoyed our stay in Wadebridge and the price was reasonable for location, facilities and season. It would just be a shame if further deterioration was allowed to such a nice rental.

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• E - Verified booking

  I booked this staycation as a treat for my Daughter and my grandson.

  On arrival to the property it became clear there were no laundry facilities on site to wash clothing during their stay and I was told by the owners a launderette would have to be used which was a 15 minute walk from the property and with it being a self catering property with no onsite laundry facilities this was strange. Also having to make regular trips to launder wet water gear and towels used for the beach regularly was not ideal and caused more expense as well as taking time throughout the stay which is far from ideal. There is also no way of drying wetsuits after use in the sea as no outside hanging space. Also an iron was provided in the property but no ironing board to use with it? Also with regular trips to the beach throughout the stay and no vacuum in the property to clear up sand debris off footwear was a nuisance with just the use of a dust pan and brush. You would have to ensure you have plenty of extra beach towels and clothing to last during your stay if you wish to not use a local launderette during your stay. Also no dishwasher so the facilities provided are pretty basic which does not reflect well in the rental cost per week. Fabulous location and great heating but the other factors I’ve mentioned were a huge let down and I feel it should be made known in the property details about the lack of laundry facilities onsite and cleaning facilities to keep the property tidy during a stay here. Otherwise it’s in a great location.

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• Melissa - Verified booking

  Just stayed here for a week.

  There was a few problems on arrival: 1: there was cobwebs and spiders in the bedroom, bathroom and living kitchen area 2: ants on the floor in the kitchen area 3: the patio area was very over grown (nothing like the pictures shown) 4: there is a cat which is not mentioned in the description. (Our dog doesn't like cats) When we knocked on the door and mentioned these problems to the owner we were told the patio area is a wildlife one and the weeds are too much to maintain, there shouldn't be cobwebs as she had just spent three hours cleaning the property, the birds like eating the ants and she couldn't do much about the cat other than say he doesn't go in the patio area so wouldn't be a problem. ( The cat does go in the patio area as we found out one morning when we took out dog in luckily on a lead) The owner could tell we wasn't happy and went and got the hoover to suck the cobwebs up, put any powder down outside and starting trimming the over grown patio area. The owner also said over the weekend her husband would mow to make a path for us, it never got done. We couldn't sit outside or let our dog off the lead due to it being so over grown or our dog chasing the cat. One thing about the description that is right is it's in a good location, easy access to crantock beach and fistral beach.

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• Rachel - Verified booking

  We had a lovely visit to Cornwall.

  This was our first holiday as a new family with our 16month old. Wadebridge was a great base to explore and we were blessed with good weather. There were so many fun activities and great places to take our son. We were very grateful that the high chair and travel cot were set up for our arrival making it easy to set up for bedtime after a long 7.5 hour drive. The cottage was lovely and cosy and felt safe with a toddler who Is into everything! The only negative points we experienced were that the cottage was frugal with basics such as only one roll of toilet roll, minimal hand wash, one bin bag, 2 dishwasher tablets. We had to purchase all these basics extra and with the price of the stay for a week I would have expected these to be included. Cleaniness wasn’t pristine. There was a half chewed dog chew on the floor that our son found and picked up (directly into his mouth as an inquisitive toddler) and the toilet bowl was impacted with toilet roll when we arrived. The master bedroom was very well decorated but the bed was very uncomfortable for us which was made worse due to the uneven floor in the bedroom thus the bed leaned to one side. We didn’t sleep well all week. We still enjoyed our stay but I wanted to leave this feedback to improve future stays.

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