Dog Friendly North Yorkshire Holiday Cottages

Reviews

What our customers say about their holidays

• Anthony - Verified booking

  Without a doubt, the dirtiest place I’ve ever stayed.

  We thought the fact it had a 5 star rating meant that previous complaints had been addressed. We were so wrong! Every single surface had a layer of dust on it. Not to mention the many dead bugs we found throughout the property. We actually spent an hour cleaning but gave up as it would’ve taken a whole day to get the place even remotely clean. The kitchen was disgusting. There were old sausages and trays dripping with grease in the oven. The tops of the cupboards were thick with grease and dust. Inside the cupboards was no better, with one full of dog hair and dust. The beds are beyond uncomfortable, with the main bed having seemingly no cushioning other than springs that dig into you making sleep almost impossible. The en suite in the main bedroom had a rotten, mouldy doorframe and the toilet roll holder is hanging off the wall. The other bedroom is barely any better but my son said he was very uncomfortable. The main light over the dining table had so much dust on it that it was grey. I cleaned it to reveal it was actually black. The fan above the living space had thick black dust all over the blades but is too high to clean. The tv unit seems to be held up with the help of a board game. We would have complained immediately but it’s obvious from the previous reviews that nothing would have been done so we just did our best to enjoy the holiday and spent as little time as possible in the cabin. Ignoring the issues, the actual holiday village is great. We’ve stayed before so know the standards that can usually be expected. The location is great and it’s easy to travel between the various nearby towns of Filey, Scarborough and Bridlington etc. just a shame that the sea dog is in the state it’s in.

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• Alys - Verified booking

  We had a really wonderful stay and would love to come back.

  The lodge and facilities were all exceptional. There are a few minor things that it would have been nice to have: Visitors book (with a pocket for the leisure pass as we couldn’t find it until we left - thankfully the leisure centre staff weren’t bothered) Personalised recommendations re places to eat and visit rather than just menus Jar of dog treats? Chopping board Cling film / foil and/or sandwich bags Washing up liquid, laundry liquid (little samples for one wash would be fine) Salt and pepper Hand Soap in bathrooms, cups for toothbrushes *****New Pillows and mattress needed urgently for master bed *****Hoover not working Took us ages to work out that the bathroom lights didn’t have a switch!!!! First fire in log burner equipment would have been nice as we arrived after shop closed. Extra tea towel (s) Instructions for washing machine Nespresso machine Blankets for sofa or extra blankets and pillows in kids bedroom Plastic plates and bowls for kids Small saucepan Again, many thanks for our stay it was the best short break we’ve had in a long while. The easy check in, log burner, pool, and access to the beach were all highlights, the friendly staff, little shop, dog friendly beach, full size dishwasher and fab showers would bring us back in a heartbeat.

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• Kieran - Verified booking

  Similar to a previous review, we found the property to be a bit shabby which was disappointing when Sykes have rated it as 5.

  The process of getting anyone to accept responsibility for the issues is also frustrating. There is a maintenance team but any issue was pretty much dismissed as they are too busy. Sykes pass the complaint to the owner who doesn't respond so you are left wondering why bother complaining which is probably what they want. I dislike having to complain especially when you're on holiday but when there is a difference between what they advertise and what you get, I think you should raise it. The property needs a thorough clean and basic things like having enough crockery for the number of guests (only 3 bowls), and ensuring items were usable (broken blind, broken coat hooks, broken kitchen items), should be standard. Maybe my standards are too high. The outside furniture of the property was also very shabby and weeds/moss everywhere which doesn't make for a nice, relaxed environment and isn't what is depicted on the website. Overall, the Bay complex is very nice and we enjoyed our time there but the property was a disappointment. If we decide to return, I would look for an alternative property on the site.

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• Heather - Verified booking

  We booked all 3 apartments has a family and we were delighted with whole place.

  Each apartment was well thought out in design and the facilities offered. it allowed us to gather has a family in the down stairs apartment for food drinks an a catch up.the downstairs apartment has bifold windows which allowed the dogs in and out freely with some lovely hanging lights. There was everything you could possibly need. washers, dishwashers,all your cleaning equipment and complimentary tea coffee and milk and biscuits for your arrival,shower shampoo and soap and towels.the beds and sofas were comfortable too. We loved everything about this place. Just down the road were some lovely gardens to walk around that overlooked the beach and town an the walk down to town was lovely, a little Cliffe tram is available if your not up for the walk down or back up. Parking out front or on the side street is freely available.we all loved each apartment and would definitely return.also great that each apartment can be rented out independently of the others is good there is keypad security to each apartment for this reason.

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• Meg - Verified booking

  It was a gorgeous stay, with very little in the terms of flaws.

  The view is incredible, and its perfect for a cosy little getaway. The hot tub is also a perfect size and comfortably fits four adults (something you don't find often) Our only comments were when we arrived, the dishwasher was still full with dirty pots from people before, so we had to remove these and wash everything before we could even make a cup of tea. The front door was also broken (seemed to have dropped) and we struggled to shut this properly every time we left the building. The bedroom upstairs could also do with some form of mirror, even a small one, as four people trying to get ready in one mirror downstairs is incredibly difficult. The bathroom, although gorgeous, is incredibly slippy underfoot once wet. Although none of this would deter us from staying again, i feel we would come more prepared next time (bringing own glasses etc). There was only 3 bowls in the kitchen which made breakfast and dessert difficult. A beautiful stay on the whole.

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