Dog Friendly St. Ives Holiday Cottages

Reviews

What our customers say about their holidays

• Valerie - Verified booking

  The house was perfect for us (family of 7 + dog celebrating 3 big birthdays this year) in size, facilities (inside & out), location (stunning views, access to beach), & accessibility to bus & train travel.

  The kitchen was extremely well equipped, & the layout downstairs gave everyone space to enjoy being together. The bedrooms were great, especially the ones with the view across the coves, & very comfortable & clean. We were a bit confused by the parking situation, as the people in Beechwood Cottage came round to say we shouldn't have any cars in that carpark, even though it is signed Beachcroft....? And not sure if one of our party arriving early made the cleaners rush but a lot of surfaces were still dusty & we wiped the kitchen tops down (just to be sure). The main reasons we have given 4 stars are: - we had to phone Sykes Customer Services to get the key code for the boiler room key because the heating was on full when we arrived (maybe include in arrival information?), but then found the heating quite complicated to control, even with the instructions (on the few colder days we really needed it on). Perhaps a "crib" sheet with simple steps to follow would be useful? - We found the seating around the dining table really uncomfortable. - The TV system in the TV room seems to only have streaming services downloaded (itvX, BBC iPlayer, Netflix, Disney+ etc), so anything we wanted to watch on a terrestrial channel (BBC, ITV etc) showing at it's actual time could only be watched on the TV in the dining room. Didn't understand why all channels couldn't be on that TV...? We really loved being down in Carbis Bay & we really loved the house. We hope the owners take our feedback in the genuine spirit it is given. We'd love to come back & we will recommend.

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• Valerie - Verified booking

  The house was perfect for us (family of 7 + dog celebrating 3 big birthdays this year) in size, facilities (inside & out), location (stunning views, access to beach), & accessibility to bus & train travel.

  The kitchen was extremely well equipped, & the layout downstairs gave everyone space to enjoy being together. The bedrooms were great, especially the ones with the view across the coves, & very comfortable & clean. We were a bit confused by the parking situation, as the people in Beechwood Cottage came round to say we shouldn't have any cars in that carpark, even though it is signed Beachcroft....? And not sure if one of our party arriving early made the cleaners rush but a lot of surfaces were still dusty & we wiped the kitchen tops down (just to be sure). The main reasons we have given 4 stars are: - we had to phone Sykes Customer Services to get the key code for the boiler room key because the heating was on full when we arrived (maybe include in arrival information?), but then found the heating quite complicated to control, even with the instructions (on the few colder days we really needed it on). Perhaps a "crib" sheet with simple steps to follow would be useful? - We found the seating around the dining table really uncomfortable. - The TV system in the TV room seems to only have streaming services downloaded (itvX, BBC iPlayer, Netflix, Disney+ etc), so anything we wanted to watch on a terrestrial channel (BBC, ITV etc) showing at it's actual time could only be watched on the TV in the dining room. Didn't understand why all channels couldn't be on that TV...? We really loved being down in Carbis Bay & we really loved the house. We hope the owners take our feedback in the genuine spirit it is given. We'd love to come back & we will recommend.

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• Sam - Verified booking

  The apartment was not clean at all.

  The bathroom had hairs and dirt in the shower, sink and on the toilet, there was also cobwebs in the shower and we were left with 2 half used toilet rolls and no hand wash. The shower is quite dangerous as it comes out either freezing or scolding and is very difficult to find a suitable temperature meaning we burnt ourselves a few times. The floor throughout was very dirty and clearly hadn’t been cleaned, there was a dead fly on the floor in the bedroom. The sofas in the lounge were filthy, so much so we didn’t even sit on them, they had stains on them and even the throw used on one was dirty as if it hadn’t been replaced/washed from the previous guests. The bedding had rips in and there were no cleaning products in the apartment to try and resolve the issues so we had to buy our own. There were also no spare bin bags for rubbish. It’s a huge shame as this was our first family holiday with our 3 month old and we felt like we couldn’t enjoy the apartment because we were too worried about the lack of cleanliness, especially with our baby. We made this known on our first night to Sykes and they tried to contact Carbis Bay Holidays and received no response, and we are still awaiting a response after leaving nearly 2 weeks later. The apartment is in a great location and could be lovely if it had been cleaned and some of the issues sorted. Overall we were really disappointed and wouldn’t book again.

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• Amanda - Verified booking

  I stayed here last year and there were a few issues that I took up with Sykes Cottages who promised these issues would be sorted So I thought ok I will book again this year, given them a second chance.

  Well nothing has changed unfortunately this is why I am writing this. The place is damp and smells very musky so not good for someone who has chest problems or asthma The sofa is very old and uncomfortable, it needs replacing The mattress is filthy, absolutely filthy and you don't see it until you strip the bed after your stay, yes you do have to strip the bed These things I complained about from my last stay so was hoping these would of been addressed but clearly not There is a electric dehumidifier and some small water ones behind the TV and under the bed it's so damp. Electric meter on show, we turned it off as I don't want reminding of how much electricity I've used. Out door furniture needs a clean Good points, 5 mins walk to the beach, back gate leads to the pathway around the coast, 4 mins to the station to catch train to St Ives at £2 return Unkept garden to sit in at night to listen to the waves Lovely friendly dog Yogi next door a delight to see each morning Own parking for one car Not wheel chair friendly due to the steps down to the house Nice hot shower, no shower plug or USB port. Fluffy towels were welcomed, new cooker, tea, coffee & pint of milk in the fridge, washing machine works fine but no where to dry only towel rail in bathroom It's a shame they haven't sorted the damp issue and changed the mattress as it's gross!!

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• Neil - Verified booking

  We have stayed at Heron four times.

  The location is lovely and the parking is a bonus. However this year we were disappointed with how dirty the apartment was. We had to clean the fridge before we could use it. The oven is in desperate need of a clean. We used it once but the smell of old burnt food was overwhelming. There is a desperate lack of kitchen utensils, no decent frying pan for example, which along with the dirty oven made self catering a challenge. The bathroom is mouldy ( a point picked up in previous reviews) and has gotten worse over time. The furniture is also tired and the sofa was quite uncomfortable. The curtains are ripped ( as they were last year ). The rug is a trip hazard. As I said, a parking space is a bonus but this year the signs were all broken and it was unclear where to park . We returned one day to find no space which was really frustrating. I reported all these issues to the holiday company and in fairness they offered to redo the cleaning but we declined. I also reported the main issues again when we returned home, but no response hence this review. Heron has been our ‘go to’ place in St Ives and has represented good value for money but we shan’t return until there are improvements, but if you value location and lovely views across the harbour above all else this is probably the place for you.

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