Dog Friendly Cottages In Aldeburgh

Reviews

What our customers say about their holidays

• Helen - Verified booking

  This is not a five star property as listed.

  Multiple issues at the property. 1. Wet sofas and in poor condition 2. Dog hairs on cushions and bean bags 3. Cafetière not cleaned out and rusty lid 4. General areas of long term/ in ground dirt 5. Broken and chipped kitchen equipment 6. Loose toilet seat I contacted the housekeeper within 15 minutes of arrival at the property. She contacted me back after speaking to the owner. She said that no one else had complained and suggested we cover the wet sofas with blankets from the beds and also leave the heating on full all night. The wet sofa cushions did not dry out until the Saturday afternoon. This impacted our enjoyment of our weekend. We are a group of 7 ladies that like to sit round together (I always pick a property for a good communal areas with enough sofa room for us all) Neither the housekeeper or the owner contacted me during the weekend (or since) to check to see if we had resolved the issues. I contacted Best of Suffolk on return from the weekend. Sent them multiple photos and had numerous correspondence with them. I gave them ample opportunity to sort out some form of compensation for the issues we had and the impact on our weekend. I have drawn a blank. Absolutely no compensation offered whatsoever and not even a written apology. Best of Suffolk say there is nothing they can do about it. Needless to say, I will not be booking with them again and would not recommend them. I have booked numerous self catering properties over the last 20 years and this is the first ever time I’ve had cause to complain.

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• Helen - Verified booking

  This is not a five star property as listed.

  Multiple issues at the property. 1. Wet sofas and in poor condition 2. Dog hairs on cushions and bean bags 3. Cafetière not cleaned out and rusty lid 4. General areas of long term/ in ground dirt 5. Broken and chipped kitchen equipment 6. Loose toilet seat I contacted the housekeeper within 15 minutes of arrival at the property. She contacted me back after speaking to the owner. She said that no one else had complained and suggested we cover the wet sofas with blankets from the beds and also leave the heating on full all night. The wet sofa cushions did not dry out until the Saturday afternoon. This impacted our enjoyment of our weekend. We are a group of 7 ladies that like to sit round together (I always pick a property for a good communal areas with enough sofa room for us all) Neither the housekeeper or the owner contacted me during the weekend (or since) to check to see if we had resolved the issues. I contacted Best of Suffolk on return from the weekend. Sent them multiple photos and had numerous correspondence with them. I gave them ample opportunity to sort out some form of compensation for the issues we had and the impact on our weekend. I have drawn a blank. Absolutely no compensation offered whatsoever and not even a written apology. Best of Suffolk say there is nothing they can do about it. Needless to say, I will not be booking with them again and would not recommend them. I have booked numerous self catering properties over the last 20 years and this is the first ever time I’ve had cause to complain.

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• Jo - Verified booking

  If we had not have paid for this Cottage we would never have stayed there as it was we packed on Christmas Day pm and left a day early, the reasons being.

  1/ On arrival the house was freezing cold with no heating on and water dripping down the hallway walls,which we did not discover until we tried to use our hats and scarfs, they were wet! There were no directives on how to use the Log Burner or Heating, they were found two days later under a box game under the coffee table! 2/ As we walked into to hall way on arrival the carpet was badly stained and looked awful. 3/ There was the smell of Human Urine in one area of the Lounge. 4/ The Lounge Cushions smelt so badly that we had to wash them. 5/ Windows and general cleanliness were not good at all. 5/ The Cooking Pans were disgusting and had to be scrubbed not washed before we could use them and it was Christmas so we needed them! 6/ We were told we could take our dogs and only found out when we got there that there was not one safe fenced off area to put them in and so had to stand outside with them day or night, the first two days was in pouring rain and always aware that were cars using the roadway all day! The Laundry was clean and we were left a Christmas Cake and Dog Treats.

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• Angela - Verified booking

  Let's start with the positives.

  The cottage was well located for walking into Aldeburgh and for local shops and for travelling further afield. The beds were comfortable and bed linen of a good quality. The bedrooms were well furnished with storage and of a good size. The sitting room furniture was comfortable. There was adequate parking for two cars and a lovely big garden. There was constant hot water for bathing and showering. However there are some issues we feel need attention, some of which have been mentioned by previous holidaymakers and not acted upon. The toilet seat in the bathroom was too small and moved around and was very unpleasant to use. The tap in the cloakroom ran constantly no matter how firmly it was turned off. There was not enough crockery particularly mugs and large plates and some were chipped. The two blue garden chairs could do with being replaced as they are very rusty. And lastly we think the cleaner could do with a cobweb duster, especially in the bathroom.

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• Teresa - Verified booking

  Very disappointed!

  We have stayed at several cottages on Sykes over the years, and we found Cowmans Cottage to be a total let down in comparison. The cottage needs a complete revamp, furniture and carpets are old and dirty, there was a musky smell throughout the house, particularly the lounge. Very basic kitchen and windows needed clearning too. Some cupboards were junked up with all sorts. There were no emergency contact numbers for doctors, hospital etc, no takeaway listings or any instructions for heating, cooker etc. There was a welcome pack for the pooch and a box of biscuits, but a few tea bags, coffee and milk would be more helpful. Generally felt the place was tired and in bad state of repair. Garden was meant to be dog friendly, but was a wraparound garden completely open to the front of the property. The banister was also dangerous with rails missing. All in all very disappointed, and although a great base, will not be returning.

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